Questions
Is a single, dominating, team member good or bad for the team and why. ________________________________________________________________________ _____________________________________________________________________________________________________________

  1. Is a single, dominating, team member good or bad for the team and why. ________________________________________________________________________

________________________________________________________________________________________________________________________________________________________________________________________________________________________

  1. Should/should not your salary be kept a secret from other employees you work directly with?

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

  1. EXTRA CREDIT:  Do you believe that any ONE of the four P-O-L-C leadership traits is any more important than the others or not, and why? ________________________________________________________________________  _________________________________________________________________________ ______________________________________________________________________ ________________________________________________________________________

In: Operations Management

Which of the following statements is correct? 1.   Both scientific management and administrative theory stressed job...

Which of the following statements is correct?

1.   Both scientific management and administrative theory stressed job efficiency through the development of technical skills.

2.   Administrative theory stressed job efficiency through the development of technical skills, while scientific management stressed rules and the structure of the organization.

3.   Scientific management stressed job efficiency through the development of technical skills, while administrative theory stressed rules and the structure of the organization.

4.   Both scientific management and administrative theory stressed rules and the structure of the organization.

In: Operations Management

MARKETING: CONSUMER BEHAVIOR QUESTION How might you expect the family purchase process change with changes in...

MARKETING: CONSUMER BEHAVIOR QUESTION

How might you expect the family purchase process change with changes in family structure (e.g., DEWKS vs. TRADITIONAL)? Note: You must address two (different) stages (in detail) of the family decision making process in you answer (choose any product/service). Further, your answer should address the following questions for two different stages of the family decision making process (e.g., problem recognition).

Q1: What are the behavioral issues of interest under each DM stage (2 different stages)?

Q2: How might customer behavior change across these stages because of family influence?

Q3: How might marketers adjusted the marketing mix to respond to these behavior changes?

In: Operations Management

C & S Department Store is the second largest clothing and retail store chain in Jamaica....

C & S Department Store is the second largest clothing and retail store chain in Jamaica. At present, they have 5 clothing and retail stores in all 14 parishes and are planning to expand to 7 stores per parish in the next 3 years. C & S Department Store has a centralized Human Resource Department located at its main office in Kingston. Unfortunately, although the HR processes are managed centrally, there are many HR tasks, policies and procedures that are controlled by the clothing and retail store managers or by the lead parish manger in each parish. Currently, the HR management processes are using Excel spreadsheet to compile reports from various parish Headquarters and stores. This task is being performed by a team of HR executives at its main office in Kingston.
Simone Coram is the Senior HR Manager of C & S Department Store and has discovered various administrative and HR issues with the clothing and retail store sites. Due to high focus on sales revenue and stores profitability, Retail Store Managers have difficulties in managing the stores in the areas of staff attendance, discipline and critical HR practices.
The fundamental emphasis and foundation of C & S Department Store has been centered on always maintaining the highest standards of customer service and for that reason they are in direct contact with customers at each and every Department Store. What sets C & S Department apart is a commitment to exceeding expectations making it one of their unique selling points. Giving excellent customer service is one of the main reasons why their customers choose C & S Department Store and why they keep coming back.
Imperatively, the entity’s strategy is purposed towards employing the ideal candidate for both their part-time and full-time sales associates with the capacity and proficiency to grow and hone their skills for prospective advanced position within the organization. Presently, the store managers for three (3) of C&S Department Store have made the announcement that they plan to retire within the next 18 to 24 month. These three managers have insisted that they will not remain in their position beyond this particular point.
A team of HR internal auditors has conducted a study and identified that there are irregularities in the staff attendance data both at the retail stores and regional offices. Sometimes many of the staff did not sign the attendance register or signed intermittently. During the HR audit, it was discovered that some staff signed the attendance register only at the end of the day. Further, sometimes staff signed the register and then left their post. There was also no mechanism to track the leave data of employees. Employees did not know their exact leave data. At the end of the year it was revealed that some employees have taken excess leave while some employees worked incessantly, creating frustration among staff.
There was also no standardization in the reports between head office, regional offices and the retail stores and this created discrepancies. HR provided a set of excel sheets and paper-based forms to help store managers maintain data. However, many store managers used and made unique formats of reports making it difficult to collate the reports. The data thus collated had to be verified over again and again, as there was a tendency for errors to emerge.
This discrepancy has caused a significant issue in salary. HR and attendance data were used to generate data for payroll. As there were many discrepancies in HR data and reports, this created several salary discrepancies and caused numerous issues among the employees, thus lowering employee satisfaction rate and affecting the employee morale.
Training and communication have become a major issue at C & S Department Store. As the company was growing at a fast pace, training employees on various HR procedures and policies was becoming increasingly difficult. Thus line managers took decisions based on their previous experience or personal insights and created unnecessary hassles that required HR intervention.
The staff turnover in two (2) key departments of Marketing and Accounts was running at 90%. Estimated cost of staff turnover - including overtime, loss of revenue, loss of skills, training time and management time to replace a staff member – is equivalent to approximately $3,000 per position thus costing the business around $500,000 per year.
Human Resource Management focuses on matching the needs of the business with the needs and development of employees and as such you are required to answer the following questions based on the scenario represented above.

Question

Discuss five (5) possible reasons for the 90% staff turnover in the Marketing and Accounts Departments? As Miss Simone Coram, what would you recommend to minimize the high level of attrition in these departments?

In: Operations Management

Given that companies often struggle with how to use benefits and rewards to support salary structures...

Given that companies often struggle with how to use benefits and rewards to support salary structures discuss what options/strategies you believe would boost morale and why, would it boost yours? And, which of these benefits/engagement tools you think would be least effective and why.

In: Operations Management

How would Micron Technology Inc use the information available in the Index of Economic Freedom to...

How would Micron Technology Inc use the information available in the Index of Economic Freedom to support strategic decisions?

In: Operations Management

Training and Development assignment. Describe the usage of Computer Based Training (CBT) in McDonald's Company training...

Training and Development assignment.

Describe the usage of Computer Based Training (CBT) in McDonald's Company training programs.

Format

A i. McDonald's Company Background (Founder, date of establishment and number of franchisers)

ii. Discuss on the blending of Computer Based Training (CBT) with other training methods

iii. Explain the types of Computer Based Training (CBT) such as Program Instruction, Intelligent Tutoring Systems, Interactive Multimedia and Virtual Reality and give some examples.

In: Operations Management

Find a company that's been in business for less than five years and discuss the company's...

Find a company that's been in business for less than five years and discuss the company's business model, product attributes, industry competition, leadership, mission statement, and the organization of the company.

In: Operations Management

Blair & Rosen, Inc. (B&R) is a brokerage firm that specializes in investment portfolios designed to...

Blair & Rosen, Inc. (B&R) is a brokerage firm that specializes in investment portfolios designed to meet the specific risk tolerances of its clients. A client who contacted B&R this past week has a maximum of $55,000 to invest. B&R's investment advisor decides to recommend a portfolio consisting of two investment funds: an Internet fund and a Blue Chip fund. The Internet fund has a projected annual return of 17%, while the Blue Chip fund has a projected annual return of 8%. The investment advisor requires that at most $25,000 of the client's funds should be invested in the Internet fund. B&R services include a risk rating for each investment alternative. The Internet fund, which is the more risky of the two investment alternatives, has a risk rating of 5 per thousand dollars invested. The Blue Chip fund has a risk rating of 5 per thousand dollars invested. For example, if $10,000 is invested in each of the two investment funds, B&R's risk rating for the portfolio would be 5(10) + 5(10) = 100. Finally, B&R developed a questionnaire to measure each client's risk tolerance. Based on the responses, each client is classified as a conservative, moderate, or aggressive investor. Suppose that the questionnaire results classified the current client as a moderate investor. B&R recommends that a client who is a moderate investor limit his or her portfolio to a maximum risk rating of 240.

(a) Formulate a linear programming model to find the best investment strategy for this client.
Let I = Internet fund investment in thousands
B = Blue Chip fund investment in thousands
If required, round your answers to two decimal places. If an amount is zero, enter “0”. If the constant is "1" it must be entered in the box.
- Select your answer -MaxMinItem 1 I + B
s.t.
I + B - Select your answer -≤≥=Item 6 Available investment funds
I + B - Select your answer -≤≥=Item 10 Maximum investment in the internet fund
I + B - Select your answer -≤≥=Item 14 Maximum risk for a moderate investor
I, B - Select your answer -≤≥=Item 16
(b) Build a spreadsheet model and solve the problem using Solver. What is the recommended investment portfolio for this client?
Internet Fund = $
Blue Chip Fund = $
What is the annual return for the portfolio?
$
(c) Suppose that a second client with $55,000 to invest has been classified as an aggressive investor. B&R recommends that the maximum portfolio risk rating for an aggressive investor is 350. What is the recommended investment portfolio for this aggressive investor?
Internet Fund = $
Blue Chip Fund = $
Annual Return = $
(d) Suppose that a third client with $55,000 to invest has been classified as a conservative investor. B&R recommends that the maximum portfolio risk rating for a conservative investor is 150. Develop the recommended investment portfolio for the conservative investor. If an amount is zero, enter “0”.
Internet Fund = $
Blue Chip Fund = $
Annual Return = $

In: Operations Management

Answer the questions about the top sport companies generalizing websites evaluate quality of the creative and...

Answer the questions about the top sport companies generalizing websites

evaluate quality of the creative and the strategic intent behind the work and answer the following questions:

- Who is the intended audience of the site?

- What makes the site’s creativity good or bad? Why?

- Evaluate the site as an element of adidas’s IMC

In: Operations Management

11. In the Porter model a substitute for the products of Ozarka water (which I define...

11. In the Porter model a substitute for the products of Ozarka water (which I define as in the bottled water industry) would be:
•Perrier Water   
•Movies   
•Generic water   
•Hot dogs
•Diet Coke
12. Modern societies have evolved ethics against murder to be able to:
•Have different ethical values •Exclude more People   
•Build large scale societies
•Grow without morals
•Have 14 major principles
13. Ethical decision making is:
•Always a clear choice
•Not a problem for new employees
•Often a tough choice among shades of gray
•not done often in America •a step in MBO
14. The most appropriate structure for a large consulting firm with many varied types of client projects is:
•simple   
•centralized   
•Decentralized
•matrix   
•Functional
  
15. A long term effort to infuse an organization with a sense of purpose and values is
•strategy   
•control   
•Leadership   
•Profitability   
•TQM
16. Divisional organizational structure is usually
•centralized
•Functional   
•Matrix
•Decentralized   
•Bad for control diversification
  
17. A model that gives a growth view of the business is the __________ model
•Porter   
•Generic
•Grand Strategy
•Financial
•Miles and Snow
  
18. Raw Materials, transportation, and parts are elements of the
•Business Model
•The Financial Ratios
•GE strategic planning
•Grand Strategies
•The supply chain
19. The stability category is part of the
•Business Model   
•The Financial Ratios
•Porter’s Model
•Grand Strategies
•The supply chain
20. You are most likely to see Synergy in a company using
•Unrelated Growth   
•Simple structure
•question marks
•Horizontal Growth   
•A Quick Ratio above 1

In: Operations Management

Hiring ethical job candidates has been a growing issue within HR departments. As a result, policies,...

Hiring ethical job candidates has been a growing issue within HR departments. As a result, policies, and procedures need to be implemented to determine how to legitimize certain practices while being consistent. In this Bonus assignment, you are asked to find (research) best practices in hiring used by a company. In addition, write a (one page) white sheet explaining how these practices make sense by pointing out there strengths and weaknesses. Also, describe how some of the weaknesses could be strengthened.

In: Operations Management

When the Falcon Chemicals salesperson walked into the office of a company that uses chemicals in...

When the Falcon Chemicals salesperson walked into the office of a company that uses chemicals in its manufacture of plastic molds, the buyer looked up and said, "I'm too busy to see any salesperson today." What type of objection did the buyer use? How should the salesperson respond?

In: Operations Management

MKTG 412 Marketing of services.

MKTG 412 Marketing of services.

In: Operations Management

Read the case below and answer the following questions. In a large publishing company in New...

Read the case below and answer the following questions.

In a large publishing company in New York, a young woman, Laura, was hired as a copy editor for one of the many journals produced by the company. Seven other employees worked on this team editing this Journal, including a senior editor named Tim. Laura had worked there for about a month when she and her fellow co-workers went for happy-hour after work. Everybody had a great time and had consumed a fair amount of alcohol. When everybody was leaving the bar to head home, Tim, who had been secretly attracted to Laura since she started work at the journal, hailed a cab and offered to share the ride with Laura. Laura accepted the offer. Once she was inside the cab, Tim then suddenly made an aggressive advance toward her. Horrified, Laura pushed him away and told him to get out of the cab. Mortified, Tim slinked out of the cab.

.

The next day, Laura came to work with some apprehension. How would she deal with Tim? Would the cab incident affect her job? Although Tim did not supervise her, would he try to get her fired? Tim immediately went to her office and apologized for his extremely inappropriate behavior in the cab. Relieved at his apology, Laura decided not to pursue the matter through any formal channels in the office. She figured that since Tim apologized, there was no need to dwell on the incident. After all, Laura was a new employee, still in the process of learning the office politics and proving herself as being a competent editor. She did not want to rock the boat or bring negative attention to herself.

,

Everything would have been okay if Tim had stopped at just one sincerely expressed apology. However, whenever he found himself alone with Laura, Tim apologized again. And again. He said he was sorry about the incident at every opportunity he had for three months. This constant apology was awkward and annoying to Laura. Ironically, by Tim apologizing continuously for his unwanted attention in the cab, he was foisting another form of unwanted attention upon Laura. When he first started apologizing, Laura told him that "it was okay". After three months of many apologies, she reached a point where she asked him to stop apologizing, to no avail. Frustrated, she confided in a few co-workers about her unusual dilemma. Consequently, these co-workers lost respect for Tim.

Although the cab incident was not common knowledge in the office, Tim sensed that others knew about it by the way they interacted with him. The incident became the office "elephant" that the employees "in the know" saw, but didn't explicitly acknowledge. Meanwhile, Laura was tired of hearing Tim apologize and her feelings of discomfort increased. So when another editor position opened up in another journal division of the company, she applied for the job and was transferred to the other journal. In her new position, she didn't have Tim bothering her anymore. But she was unhappy with her new job. The journal material was very boring. She didn't work as well with her co-workers as she did in the previous journal (excepting Tim). She realized that she really enjoyed her old job. She began to regret her decision to avoid the conflict with Tim by moving to the new job. In an effort to seek advice as to how to solve her problem, Laura decided to consult with the company ombudsman.

.

Required:

Question: Propose a solution that the company ombudsman can offer through interpersonal intervention.

The solution should cover:

  • Introduction of the given case study
  • Analysis of the Conflict in various viewpoints
  • Provide Convene Resolution of the Conflict
  • Conclusion

In: Operations Management