1. How can we work with customers to increase customer satisfaction while making our organization more effective and efficient?

2. What tools (Example MFA, Market Feedback Analysis) can be used to measure customer value and how should these results be factored into the decision-making process?

A capacity constrained hospital outpatient laboratory services operation requires that 4 consecutive activities be

performed on each patient.. The activity times and number of workers for each of the four activities are given below.

Each worker makes $15/hr. including benefits:

Activity                                    activity time (minutes/patient)                        No. workers assigned

1 reception                             10                                                        1

2 registration                          14                                                        1

   3 lab procedure                    18                                                        1

4 consult & discharge             12                                                        1

A) What is the capacity (in patients/hour ) of the hospital outpatient laboratory services operation

B) What is the bottleneck activity?

C) What is the direct labor cost per patient?

Recent data show that Americans consume, on average, more than three times the recommended level of sodium per day in their food and beverages. High salt intake contributes to high blood pressure and its complications-stroke, heart attack, congestive heart failure, and kidney failure. In fact, thousands of lives could be saved if sodium consumption were lowered in people with high blood pressure. Write a memo (i.e., a brief report) for the U.S. Secretary of Health and Human Services about what might be done to address concerns about the effect of high sodium intake on health.

Be sure your memo addresses the following:

1. How might we address this problem in the patient population using the medical model that a health care provider might use versus a population health model that a public health official might use?

2. How far can and should governments go in attempting to create a more healthful environment? Intrinsic to many population health policies is the specter of the so-called nanny state.

3. In this case, is it necessary for everyone to be exposed to lower sodium in their bread, in other common foods, and in restaurants, to protect people who have salt-sensitive illnesses?

4. Should manufacturers bear the costs of manufacturing different versions of food in order to protect the public's health?

5. Should manufacturers be required to manufacture healthier foods even if customers prefer the less-healthy versions?

6. Should manufacturers be liable if they don't manufacture healthier foods?

What do you do at your store or think that you should do to ensure that customer service is being implemented effectively to increase sales and build a competitive advantage?

case study : Financial technology, also known as FinTech is an industry composed of companies that use new technology and innovation with available resources in order to compete in the marketplace of traditional financial institutions and intermediaries in the delivery of financial services.

The use of mobile apps is embedded in the average Mauritian’s everyday life while the country already provides services such digital insurance, mobile banking amongst others.

Several enterprises, particularly those aiming towards Africa, are already using Mauritius as a viable Fintech platform. The stable business climate and well-established corporate governance culture in Mauritius, favorable time zone, excellent connectivity and highly-educated labour, mitigates the high-risk profile of certain African countries.

question: Rogers capital provides FinTech services in mauritius and:

Explain the services provided by rogers capital & justify why the provided services falls under the FinTech umbrella of technologies.

THE ANSWER SHOULD BE MORE THAN 1000 WORDS .

What are some examples of industries that could benefit from a mobile computing strategy? Please provide at least 5 examples.

1. Explain Reliability(R), Maintainability(M) and Availability(A). Discuss how these terms are related to quality. Next provide formulas for reliability, maintainability and availability. Explain how they are calculated based on FAILURE..2. Look for standards related to R, M, and A. Give one example for each term from a standard. Cite the name of the standard.

Define and explain the cost leadership and product differentiation generic competitive strategies. What are the specific bases for competitive advantage for each (HINT: There are six for cost leadership and 12 for product differentiation)? Provide and explain an example of a firm for each broad approach.

All buildings must conform to code requirements including:

1. Zoning ordinance permitted uses
2. Building code permitted height and area
3. Building code occupancy groups
4. Building code permitted fire resistant structural capacity.
5. Zoning code required appearance and technical characteristics
6. Mechanical and electrical design.

This code analysis is normally performed in a sequence of:

Define and explain each component of VRIO analysis. What is necessary for a resource or capability to lead to sustainable competitive advantage?

Prepare an essay response at least one page in length that answers the following questions:

What is the European Union’s Social Charter?

Why is it important for U.S. firms dealing with European unions to be aware of this?

List the four types of businesses that the Boston Consulting Group portfolio analysis matrix considers.

TASK-2

In a warehouse the Materials manager Mr. Fahad is looking forward to categorize the materials stocked in his warehouse using ABC analysis. He decided the criteria that all the materials above 20% of annual consumption value shall be categorized as A-items, the items between 10% to 20% of annual consumption value shall be categorized as B-items and the items below 10% of annual consumption value shall be categorized as C-items. Using the following inventory records you are required to categorized the items and prepare a final report for Mr. Fahad.  

Final Report

Consider the Boston tea party and the protests to start the country. What movements in history have caused social or governmental change? Can you relate any of these historical movements to any movements or social protests in today’s time?