As an HR practitioner, How would you balance between creating a healthy and safe work environment for the workers and minimizing cost on the part of the organisation.

''The performance of a warehouse can be measured using KPIs (key performance indicator) that reflects customer satisfaction.''

(a) Propose one (1) warehouse KPI that reflects customer satisfaction.[10 marks]

(b) Support your proposal in part (a) above with a suitable example.[5 marks]

(c) Propose one (1) unit of measurement for your proposal in part (a).[5 marks]

Further background

Refer to the Project Vision Document submitted in Assessment Item 1 regarding MyHousing project. In this assignment, you are required to prepare a proposal that describes the various system analysis activities for proposed system.

Complete the Following

Please refer to the marking guide when preparing your response to see what criteria and standards will be used to assess your work and your progress.

Amongst the information sought are answers to the following questions:

1. Identify and briefly describe the functional and non-functional requirements for the proposed system. (3 pages, times new roman, size 12)

2. List the domain classes and their attributes for the proposed system and draw a domain model class diagram. Be creative and add those domain classes you think should be included to make the system useful and appealing.

3. Write a fully developed use case description using any use case for the proposed system.

4. Develop system sequence diagrams for any two use cases, one diagram for each use case. Be creative, use opt frame and alt frame (if-else) where possible.

Case Study: Housing NSW

Housing NSW is an agency of the Department of Family and Community Services that is responsible for the provision and management of public housing services with the aim to prevent homelessness in the state of New South Wales, Australia. Housing NSW provides a range of services including public and community housing, housing for people of Aboriginal and Torres Strait Islander backgrounds, support services for people with special needs linked to government and non-government agencies, private rental assistance and subsidies, advice and assistance for home-buyers, the development of affordable housing, community regeneration, and development and regulation of social housing policies.

“Our vision is a simple client experience, where modern technology and straightforward processes empower staff to deliver great client service and enable clients to choose how they interact with us and manage their own information”.

Imagine that you are the system analyst in the initial stages of the project. The projects aim is to build a system ‘MyHousing’ that will allow clients to submit applications online, clients can apply for housing assistance or make a change to their application, quickly and easily. This service is available 24/7. It enables clients to upload supporting documents and confirm identity and income information online. Client application forms are then integrated automatically into back end systems, significantly reducing administrative tasks.

Note: This is a real project, so there will be many sources of information available for you to research. This MyHousing project is actually complete and in use, however, when you are completing this assessment and writing the vision document assume the project is in the early stages and the system has not yet been built.

What are the differences between espoused (publicly declared) values and values in use (the unwritten rules that actors follow)?

The ABC company is considering the establishment of production and distribution facilities abroad. The vice-president for corporate development asserts that because the production technology of their product is easily imitated, the investment should be undertaken based on grounds of appropriability. The vice president for marketing, objects, argues that because markets for information on the production of their product are perfect, the firm should consider a licensing or franchising arrangement on grounds of internalization. Can you help these people?

Scenario:
You have recently gained employment as a Trainee Engineering Manager with a large multinational company which manufactures electrical machines and transducers, including transformers, motors, generators, sensors and actuators.
Your line manager has tasked you with creating a report to indicate your level of knowledge in engineering management.

Activity
You have specifically been instructed to provide written solutions to the following questions.
Tasks:
a) Investigate at least THREE Management theories and techniques which are used within engineering organisations. Be sure to reference your theories clearly and justify how the techniques could influence operational planning, managerial process and the organisational culture and communication practices.

b) Analyse at least THREE Leadership theories and techniques which are used within engineering organisations. Consider using real life examples to demonstrate your understanding of the different theories, techniques and identify their impact on behaviour, culture and effectiveness.

c) Explain the effects of change within an organisation on its culture and behaviour.
Consider the importance of communication and the impact on performance.

d) Describe the role of Risk and Quality management and assess their impact on organisations. How do these processes encourage performance improvements? Consider risk mapping and risk matrix, how they contribute to quality management and continuous improvement? Justify why some of these processes are better than others in certain circumstances.

Consider the five survey questions below from a job satisfaction survey, and indicate the levels of measurement used for each question (nominal, ordinal, interval, or ratio). Briefly explain your rationale for each decision. Double check the work of at least one peer, and discuss any differences. A. I feel I am being paid a fair amount for the work I do (Fields, 2002). Disagree very much Disagree moderately Disagree slightly Agree slightly Agree moderately Agree very much B. My primary role within the company is: administrative. maintenance. laborer. manager. driver. C. A reasonable amount I should be expected to contribute annually to the company's health plan is: 0 to $2,000. $2,001 to $4,000. $4,001 to $6,000. $6,001 to $8,000. $8,001 or greater. D. Indicate the highest amount you were able to contribute to your 401k in 2017. $1,000 $2,000 $3,000 $4,000 $5,000 $6,000 $7,000 $8,000 $9,000 $10,000 $11,000 $12,000 $13,000 $14,000 $15,000 $16,000 $17,000 $18,000 $19,000 $20,000 $21,000 $22,000 $23,000 $24,000 Reference Fields, D. L. (2002). Taking the measure of work: A guide to validated scales for organizational research and diagnosis. Thousand Oaks, CA: Sage.

Warehouse operations are aligned to meet customer satisfaction. Select any two (2) warehouse operating principles and illustrate how these lead to a higher level of customer satisfaction with clear explanations and examples.

Case

Shazia is manager of a McDonald’s restaurant in acity with many “senior citizens”. She has noticed thatsome senior citizens have become not just regular patrons—butpatrons who come for breakfast and stay on until about 3 PM. Manyof these older customers were attracted initially by a monthlybreakfast special for people aged 55 and older. The meal costs Rs.99, and refills of coffee are free. Every fourth Monday, between100 and 150 seniors jam Shazia’s McDonald’s for thespecial offer. But now almost - as many of them are coming everyday - turning the fast food restaurant into a meeting place. Theysit for hours with a cup of coffee, chatting with friends. On mostdays, as many as 100 will stay from one to four hours

Shazia’s employees have been very friendly to theseniors, calling them by their first names and visiting with themeach day. In fact, Shazia’s McDonald’s is a happyplace, with her employees developing close relationships with theseniors. Some employees have even visited customers who have beenhospitalized. “You know,” Shazia says, “I reallyget attached to the customers. They’re like my family. Ireally care about these people.” They are all“friends’’ and being friendly with the customersis a part of McDonald’s corporate philosophy.

These older customers are an orderly group and veryfriendly to anyone who comes in. Further, they are neater than mostcustomers, and carefully clean up their tables before they leave.Nevertheless, Shazia is beginning to wonder if anything should bedone about her growing “non-fast-food” clientele. Thereis no crowding problem yet, during the time when the seniors liketo come. But if the size of the senior citizen group continues togrow, crowding could become a problem. Further, Shazia is concernedthat her restaurant might come to be known as an ‘‘oldpeople’s” restaurant—which might discourage someyounger customers. And if customers felt the restaurant wascrowded, some might feel that they would not get fast service. Onthe other hand, a place that seems busy might be seen as “agood place to go” and a “friendlyplace.”

Shazia also worries about the image she is projecting.McDonald’s is a fast-food restaurant, and normally customersare expected to eat and run. Will allowing people to stay and visitchange the whole concept? In the extreme, Shazia’sMcDonald’s might become more like a European-style restaurantwhere the customers are never rushed—and feel verycomfortable about lingering over coffee for an hour or two! Shaziaknows that the amount her senior customers spend is similar to theaverage customer’s purchase but the seniors do use thefacilities for a much longer time. However, most of the oldercustomers leave McDonald’s by 11:30 - before the noon crowdcomes in.

Shazia is also concerned about another possibility. Ifcatering to seniors is OK, then should she do even more with thisage group? In particular, she is considering offering bingo gatesduring the slow morning hours—9 AM to 11 AM. Bingo is popularwith some seniors, and this could be a new revenuesource—beyond the extra food and drink purchases whichprobably would result. She figures she could charge Rs. 300 perperson for the two-hour period and run itwith twounderutilized employees. The prizes would be coupons for purchasesat her store (to keep itlegal) and would amount toabout two thirds of the bingo receipts (at retail prices). Theparty room area of her McDonald’s would be perfect for thisuse and could hold up to 150 persons

1-Evaluate and explain the traditional marketing mix for McDonald’s senior citizen’s restaurant
2- How can you apply the SWOT analysis for this kind of Business?
3 In Marketing we have 8 different types of demand, explain which type of demand can be used in this case?
4- Explain the concept of offerings and brands as well as value and satisfaction to the case

case study

: Mike, I’ve scheduled this meeting with you because I’ve been reviewing performance data, and I wanted to give you some feedback. I know we haven’t talked face-to-face before, but I think it’s time we review how you’re doing. I’m afraid that some of the things I have to say are not very favorable. MIKE: Well, since you’re the new boss, I guess I’ll have to listen. I’ve had meetings like this before with new people who come in my plant and think they know what’s going on. RON: Look, Mike, I want this to be a two-way interchange. I’m not here to read a verdict to you, and I’m not here to tell you how to do your job. There are just some areas for improvement I want to review. MIKE: OK, sure, I’ve heard that before. But you called the meeting. Go ahead and lower the boom. RON: Well, Mike, I don’t think this is lowering the boom. But there are several things you need to hear. One is what I noticed during the plant tour. I think you’re too chummy with some of your female personnel. You know, one of them might take offense and level a sexual harassment suit against you. MIKE: Oh, come on. You haven’t been around this plant before, and you don’t know the informal, friendly relationships we have. The office staff and the women on the floor are flattered by a little attention now and then. RON: That may be so, but you need to be more careful. You may not be sensitive to what’s really going on with them. But that raises another thing I noticed—the appearance of your shop. You know how important it is in parker to have a neat and clean shop. As I walked through this morning, I noticed that it wasn’t as orderly and neat as I would like to see it. Having things in disarray reflects poorly on you, Mike. MIKE: I’ll stack my plant up against any in Parker for neatness. you may have seen a few tools out of place because someone was just using them, but we take a lot of pride in our neatness. I don’t see how you can say that things are in disarray. You’ve got no experience around here, so who are you to judge? RON: Well, I’m glad you’re sensitive to the neatness issue. I just think you need to pay attention to it, that’s all. But regarding neatness, I notice that you don’t dress like a plant manager. I think you’re creating a substandard impression by not wearing a tie, for example. Casualness in dress can be used as an excuse for workers to come to work in really grubby attire. that may not be safe. MIKE: Look, I don’t agree with making a big separation between the managers and the employees. By dressing like people out on the shop floor, I think we eliminate a lot of barriers. Besides, I don’t have the money to buy clothes that might get oil on them every day. That seems pretty picky to me. RON: I don’t want to seem picky, mike. But I do feel strongly about the issues I’ve mentioned. There are some other things, though, that need to get corrected. One is the appearance of the reports you send into division headquarters. There are often mistakes, misspellings, and, I suspect, some wrong numbers. I wonder if you are paying attention to these reports. You seem to be reviewing them superficially. MIKE: If there is one thing we have too much of, it’s reports. I could spend three-quarters of my time filling out report forms and generating data for some bean counter in headquarters. We have reports coming out our ears. Why don’t you give us a chance to get our work done and eliminate all this paperwork? RON: You know as well as I do, Mike, that we need to carefully monitor our productivity, quality, and costs. You just need to get more serious about taking care of that part of your responsibility. MIKE: OK. I’m not going to fight about that. It’s a losing battle for me. No one at headquarters will ever decrease their demand for reports. But, listen, Ron, I also have one question for you. RON: OK. What’s that? MIKE: Why don’t you go find somebody else to pick on? I need to get back to work.

Q:Identify the principles that you used to make this a productive conversation. If you were Ron, what would you do in your follow-up meeting with Mike

i want full and clear answer

Start-up Business Plan

Assume yourself as an entrepreneur of small-scale business in Saudi Arabia.

1. Create a new business, which is located in the Kingdom of Saudi Arabia, which include the followings:

a. Introduction to your business.

b. Product and type of services.

c. Business statement.

d. Business vision.

e. Business objective.

2. Explain your business plan.

• What is important to you in your business?
• To whom will you market your product?
• Describe your Industry: Is it a growth industry? What long term or Short-term changes do you foresee in the industry? How will your company take advantage of it?

3. Apply SWOT analysis to your business.

Describe your most important company strengths and core competencies: What factors will make the company succeed? What do you think your major competitive strengths will be? What background experience, skills, and strengths do you personally bring to this new venture?

4. Products and Services

a. Describe in depth your products or services. (Technical specifications)

b. What factors will give you competitive advantages or disadvantages? Examples include level of quality or unique or proprietary features.

5. Marketing Plan

a. Market Research- Why?

b. Market Research- How? Primary or Secondary Data?

c. In your marketing plan, be as specific as possible; give statistics, numbers, and sources. The marketing plan will be the basis, later on, of the all‐important sales projection.

How do firms use horizontal, vertical, and related types of acquisitions to increase their market power? Provide an example of a company that has used multiple types of acquisitions to increase its market power and describe how the firm is now a greater competitor in the market as a result. Cite any sources used to support your answer.

1. What was Netflix’s original business model? Briefly describe how its business model and strategy evolved over time and why. Would you say Netflix did a good job of adapting its strategy as it developed? Briefly discuss.

how spotify's value proposition affects its approach to the products and services they offer to its customers