Question

1. Conflict can actually be useful for organizations. If you wanted to encourage competition in order to motivate better performance, which of the following would you do?

Pay everyone the same regardless of rank or performance.

Throw a company party.

Create a contest to reward the group member with the best performance.

Match employees in small teams by personality type.

2. 3M allows employees to spend 15% of their working time on projects that they feel passionate about. Sometimes there is more interest than roles to play on the respective project teams. If, as a manager of one of these special teams, you chose to make volunteers compete for the right to work on your team, which conflict management approach would you be using?

Resolving conflict

Eliminating conflict

Stimulating conflict

Controlling conflict

3. If your group is experiencing a source of conflict and you wish to approach the resolution of that conflict in a confrontational manner, which conflict resolution approach would you use?

Interpersonal problem solving

Compromise

Avoidance

Smoothing

Answer 1

Ans 1. The correct answer is C.

In order to motivate the employees and enhance teamwork, an organisation can create a contest and reward the best team for its performance. This will encourage competition in a positive way among the employees. It will add a team spirit among the employees. This will encourage the employees to participate in the activity and interact and get to know each other and communicate informally. This will enhance their performance at work as well.

Ans 2. The correct answer is C.

Stimulating conflict initiates the search for new goals and further leads to innovation. Conflict stimulates group cohesiveness and it increases the bonding among the members while a foreign threat is approaching towards the group. As per the above case, as a manager, chose the volunteers to compete for right work in the team will stimulate group bonding due to similar interests and will increase the efficiency of the volunteers.

Ans 3. The correct answer is a. Interpersonal problem solving.

The interpersonal problem-solving technique includes confrontation of the problem with the group members and exhibiting respect in the relationships of the members. So in case, the group is experiencing a conflict and one is wishing to resolve in a confrontational manner, then the approach will be interpersonal problem-solving technique.