What are the six planning tools and techniques? Using an example from your experience (as a student or at work), describe how you could use one of the techniques or tools to improve planning in your future. You may choose to apply your response to a specific goal in answering this question.

How does an understanding of management and organizational behavior lead to organizational effectiveness and efficiency? Why is the study of management theories (classical, behavioral and modern management) relevant today?

Who are starbucks Competitors and why are they a threat?

“It takes 20 years to build a reputation and few minutes of cyber-incident to ruin it.” Stéphane Nappo, Chief Information Security Officer, Société Générale Discuss the importance of attention to Cyber Security in all areas of the company, including the weakest link (the human), What is the role of top management in preparing a company for a Cyber attack? Use Siemens as an example

One of New England​ Air's top competitive priorities is​ on-time arrivals. Quality VP Clair Bond decided to personally monitor New England​ Air's performance. Each week for the past 30​ weeks, Bond checked a random sample of 100 flight arrivals for​ on-time performance.

a)   Using a 95% confidence level, plot the overall percentage of late flights ( p ) and the upper and lower control limits on a control chart.

b)   Assume that the airline industry’s upper and lower control limits for flights that are not on time are .1000 and .0400, respectively. Draw them on your control chart.

c)   Plot the percentage of late flights in each sample. Do all samples fall within New England Air’s control limits? When one falls out-side the control limits, what should be done?

d)   What can Clair Bond report about the quality of service?

(Please Screen shot the Excel if its in excel

Frederick Taylor (1856-1915) is the father of scientific management, a method for analyzing work flows with a specific focus on improving labor productivity. Taylor's methods have had a large influence on the Lean philosophy, particularly standardized work (e.g., standard parts and standard work instructions). Despite Taylor's connection to Lean, he would likely analyze a business process very differently from Taiichi Ohno (1912-1990), the father of Lean thinking and past CEO of Toyota. Consider the following situation. Taylor and Ohno walk down a hospital corridor together and see a nurse chatting with a patient who is waiting for a CT scan. Both would be upset about this “waste,” but for different reasons. Taylor would be upset about the nurse not doing work and Ohno would be upset about the patient not flowing smoothly through the system. Both would see waste, but for Taylor the focus is the worker and for Ohno the focus is the product, or in this case, the patient. In a Lean system, a nurse waiting for the next patient to triage is not a waste, but a patient waiting for triage is. For Taylor, the opposite is true.

Briefly argue in favor of Taylor's perspective or Ohno's perspective.

must have a minimum of 5-7 sentences per question and evidence in each response...

Visiting Angels

Connie Hill, whose father was at home sick, became sensitive to the needs and struggles of senior citizens who wish to remain at home. After losing her hospital job a few years after her father’s death, she purchased the franchise of Visiting Angels, a national network of nonmedical, senior home care agencies providing service to help elderly and older adults who continue to live in their homes.

Hill reasoned that, from a business standpoint, a well-developed strategy focused on improving the welfare of senior citizens has a good opportunity to succeed. As people are living longer, there are more seniors who wish to remain in their own homes while needing assistance in daily living. She felt that starting her own business created a greater potential for good income while controlling her own fate.

“Management experience is the essential skill that individuals interested in my job field need,” states Hill. The experience she gained managing staff at the hospital in her previous job proved to be invaluable in coaching employees and building effective teams.

“I personally meet with every client before their care begins. It makes them feel comfortable. I want people to say ‘Call Connie’ when they need care for a loved one. I want my name to be synonymous with Visiting Angels.”

When screening potential employees to administer this care, Hill states that it’s vital to establish the right fit between caregivers and clients. When she hires, even if the person’s credentials and skills are top-notch, she asks herself, “Is this someone I would want to take care of my mother?”

She feels that the most important thing to fulfill the needs of seniors is finding individuals with a “heart for serving.” Hill says they are available 24 hours a day. “We want to make Visiting Angels available whenever our clients need us. My first priority is meeting the needs of my clients.”

She states that even after 12 to 13 hours of work, this kind of business makes you feel good because you know you’ve helped someone. As her business continues to grow, she says she never wants to stop her hands-on involvement with the seniors they care for, their families, and her team. “To be in this field and to succeed in it you should have both the heart and the passion for assisting in and easing the life of senior citizens.”

Questions

1. Do you think that Hill’s method of screening potential employees has a positive effect on her relationship with them?
2. Do you agree with her hiring techniques?
3. Do you think she should have a different approach hiring potential employees to work with the elderly?
4. Does Hill’s hands-on approach to her business help to break some of the barriers to effective communication?

Your former director of business development contracted John Smith, an American consultant, to manage the development and marketing of one of the newer projects of the company.This project appeared very promising but is in fact bringing much lower revenues than originally anticipated. Mr. Smith just presented his expenses for his first class airfare tickets, five star hotel rooms and gourmet restaurant bills (with expensive French wines) of the last three months. Such expenses are a serious concern to your director of finances who finds them out of line. Your financial reports for the second half of this year would be improved if you negotiated an eight-month earlier termination of his 20-months consulting contract. That would help you wind down this project quicker. However, there is no good cause to base Mr. Smith’s termination on the lack of his contractual performance. In fact, some within your organization appreciate Mr. Smith’s work and believe he might turn things around, given additional time and manpower. You also have a suspicion about a potential conflict of interest. Indirectly, through an employee of HR, you have been told that Mr.Smith was seen in a night club entertaining Ms. Hodge, a project manager of your main competitor. Mr. Toba, a member of the Board of your company has been suggesting to your President that he might be more sympathetic to the under-performance of this project if you managed to contract his nephew George,a fresh MBA graduate from Northwest University, instead of John Smith. To review the contractual arrangements with Mr. Smith, you asked your contract department earlier today for a copy of his consulting contract. Unfortunately, they have been unable to locate their signed copy at this time.

Considerations for your Blackboard debate of this case:

1) How would you approach your consultant about various issues?

•Directly or indirectly

•Discussing all or just some issue; Why?

2) Would you try to work out issues with the consultant or terminate his contract?

3) Explain how such case would be handled if contracting company was residing in a certain country that you are familiar with.

Customer pet peeves about customer service. What are yours? Food not prepared properly at a restaurant? You need to return clothing or something else? A purchase you made didn’t work properly, or you couldn’t figure out how to make it work from the directions given? You need help in a store and can’t find anyone? Or, you may choose a pet-peeve specific to you. Tell us why it bothers you; and how you handle the situation with the person you need to talk with about your complaint? You are encouraged to share an experience with us.

You will complete all 4 questions from case 13.1.... all responses must hit the minimum of 5-7 sentence length with evidence (per question)

Eddie & Company: Exceeding the Relevant Range

Eddie & Company is a small manufacturer located in the North Central part of the United States. The company manufactures auto and truck axles for automobile producers. Most of its output is sold to one of the larger auto companies. Because its sales have recently increased beyond all expectation, that company now wants Eddie & Company to increase its production level to satisfy the increased demand.

This request poses a serious dilemma for the owners of Eddie & Company. It would have to considerably increase production in order to ship more axles to the automaker. However, it has already been operating at full capacity just to meet the demands of its customers, including the automaker, when sales were low. The only ways to satisfy the increased demand would be (1) to buy the needed new products from its competitors and resell them to the automaker—at no profit—or (2) to increase its own production capacity in order to satisfy the demand.

The first alternative would satisfy the short-run increase in demand, but not the long-range one. But the second alternative of increasing production capacity would pose different problems. First, there is no assurance that the increased demand from the automaker will be permanent, and Eddie & Company could find itself with unused capacity. Second, this alternative would mean increased fixed expenses, which would raise the company’s break-even point. And this increase would continue even if the automaker cut back its orders to the original level.

Questions

1. What options are available to the company?
2. What would you do if you faced the same situation?
3. Would you buy the product from your competitor to meet the contract? Explain.
4. Would you add the additional capacity? Explain.

Going to post the question I have and then post the case study itself.

QUESTION: What strategies should DEP deploy so it can keep its business relationship with GARD? State the rationale for your recommendations. Be convincing.

CASE STUDY: Integrated Logistics for DEP/GARD

Steve Clinton

Tom Lippet, sales representative for DuPont Engineering Polymers (DEP), felt uneasy as he drove to his appointment at Gard Automotive Manufacturing (GARD). In the past, sales deals with GARD had proceeded smoothly. Oftentimes competitors were not even invited to bid on the GARD business. Mike O’Leary, purchasing agent at GARD, claimed that was because no competitor could match DEP’s product quality.

But this contract negotiation was different. Several weeks before the contract renewal talks began, O’Leary had announced his plan to retire in 6 months. GARD management quickly promoted Richard Binish as O’Leary’s successor. Although Binish had been relatively quiet at the previous two meetings Lippet sensed that it would not be business as usual with Binish. While the contract decision ultimately depended upon O’Leary’s recommendation, Lippet felt Binish might pose a problem.

Binish, 35, had worked for a Fortune 500 firm following completion of his undergraduate degree in operations management. While with the Fortune 500 firm Binish had become extensively involved with JIT and quality programs. He had returned to school and earned an MBA with a concentration in purchasing and logistics. Eager to make his mark, Binish had rejected offers to return to large corporations and instead accepted GARD’s offer in inventory management.

GARD, an original equipment manufacturer (OEM) for U.S. auto producers and aftermarket retailers, makes a wide variety of plastic products for automobiles and light trucks. Examples of GARD products are dashboards, door and window handles, and assorted control knobs. When Binish began working with GARD’s inventory management he applied the 80/20 rule, illustrating to management that 80 percent of GARD’s business was related to 20 percent of its product line. Over the next 3 years, as contracts expired with customers and suppliers, Binish trimmed GARD’s product line. GARD management was impressed with the positive impact on GARD’s profits as unprofitable contracts and products were discarded. A trimmer product line composed primarily of faster-moving products also resulted in higher inventory velocity.

So, when O’Leary announced his retirement plans, management immediately offered Binish the position. After taking a few days to review GARD’s purchasing practices Binish felt he could make an impact. He accepted management’s offer. As he learned his way around the purchasing department Binish tried to stay in the background, but he soon found himself questioning many of O’Leary’s practices. He particularly disdained O’Leary’s frequent “business lunches” with long-time associates from GARD suppliers. Despite these feelings Binish made an effort to not be openly critical of O’Leary. Such efforts did not, however, prevent him from asking more and more questions about GARD’s purchasing process.

O’Leary, for his part, felt his style had served GARD well. Prices were kept low and quality was generally within established parameters. Although O’Leary typically maintained a wide network of suppliers, critical materials were sourced from a limited number of them. In those cases contract bids were a ritual, with the winner known well in advance.

DEP was one such winner. Its polymers were a critical feedstock material in GARD’s manufacturing process. When O’Leary began sourcing from DEP nearly 15 years ago, there was no question that DEP polymers were the best on the market. GARD’s production managers rarely complained about production problems caused by substandard polymers. O’Leary reasoned that the fewer complaints from manufacturing, the better.

“Hi, Tom! Come on in! Good to see you. You remember Richard Binish, don’t you?” Lippet’s spirits were buoyed by O’Leary’s cheery greeting.

“Absolutely! How are you, Richard? Coming out from the old horse’s shadow a bit now?”

Binish politely smiled and nodded affirmatively. Light banter continued as the three moved down the hallway to a small conference room.

“Well, great news, Tom! DEP has the contract again!” O’Leary paused, then continued, “But there’s going to be a slight modification. Instead of the traditional 2-year contract we’re only going to offer a 1-year deal. Nothing personal, just that management feels it’s only fair to Richard that these last contracts I negotiate be limited to a year. That way he doesn’t get locked into any deals that might make him look bad!” O’Leary roared with laughter at his last comment.

“It is certainly no reflection on DEP,” Richard interjected. “It simply gives me a chance to evaluate suppliers in the coming year without being locked into a long-term contract. If my evaluation concurs with what Mr. O’Leary has told me about DEP I see no reason that our successful relationship won’t continue.”

“Entirely understandable,” replied Tom as his mind pondered the meaning of Binish’s evaluation. “I’m confident you’ll find DEP’s service and product every bit as good as Mike has told you.”

Following the meeting O’Leary invited Lippet to join him for a cup of coffee in GARD’s lunchroom. Binish excused himself, saying he had other matters to attend to.

As they enjoyed their coffee, O’Leary sighed. “You’ll be seeing some changes coming, Tom. The best I could do was get you a year.”

“I’m not sure I understand. As far as I know GARD’s never had a major problem with DEP’s products.”

“We haven’t,” O’Leary replied. “At least not under the guidelines I hammered out with management. But there will be some changes by next year.”

“Such as?”

“Well, you remember when I started buying from DEP? You were the leaders, no question about it. Now I knew some other suppliers had moved up since then but I figured, hey, if it ain’t broke don’t fix it! As long as DEP’s price was in line, I knew I wouldn’t have any troubles with manufacturing. Less headaches for me. Now it turns out that Binish has some other ideas about purchasing. I can tell you for a fact that he’s sampled several lots of DEP feedstock. He’s also invited other potential suppliers to submit samples. The long and short of it is that there’s not much difference between DEP and the competition in terms of product.”

“I still don’t clearly understand the problem, Mike.”

“In Binish’s terms, product merely becomes a ‘qualifying criterion.’ If everyone’s product is comparable, especially in something such as polymer feedstock, how do you distinguish yourself? Binish claims companies will need to demonstrate something called ‘order winning criteria’ to get our business in the future.”

“I still don’t see a problem. We have our reviews with GARD every year. Our service performance has always been found to be acceptable.”

“True. But acceptable according to my guidelines. Let me throw a number at you. On average GARD schedules delivery 10 days from date of order. I count on-time delivery as plus or minus 2 days from scheduled delivery date. That’s a 5-day service window. GARD’s minimum service threshold within this 5-day window is 95 percent. DEP had a 96.2 percent record last year using my window. Do you know what Binish is talking?”

“Probably 3?”

“Exactly. And do you know what DEP’s performance is if we use a 3-day service window?”

“No, Mike, I really don’t.”

“Well, Tom. Sorry to tell you it’s 89.7 percent. Worse yet, with Binish not only will the window decline but also the threshold level will be bumped up to 96 percent. And, that’s only going to be for the first 3 years after I retire. After that Binish is shooting for exact-day delivery only with 96.5 percent service capability. Right now using exact day DEP only has 80 percent flat. You aren’t even close to being in the game.”

“So we’ve got a 1-year contract essentially to demonstrate that we can deliver service as well as product?”

“You understand the problem now.”

Polymer feedback production requires a mixture of chemical compounds. DEP’s manufacturing process relies heavily on six principal compounds (A–F). DEP’s current procurement policy is to source each of these compounds from three sources determined through an annual bidding process. Typically the firm with the lowest price is considered the best bid. The top bid receives 60 percent of DEP’s business while the other two firms receive 25 percent and 15 percent, respectively. Management feels this policy protects DEP from material shortages and unreasonable price increases. Table 1 indicates the current compound suppliers and their performance statistics (percentage of business, delivery time from order date, fill rate).

DEP currently uses the following performance criteria:

1. Delivery of A: On-time considered 4 days from date of order ± 2 days.

2. Delivery of B: On-time considered 4 days from date of order ± 2 days.

3. Delivery of C: On-time considered 4 days from date of order ± 2 days.

4. Delivery of D: On-time considered 5 days from date of order ± 2 days.

5. Delivery of E: On-time considered 6 days from date of order ± 2 days.

6. Delivery of F: On-time considered 6 days from date of order ± 2 days.

7. Minimum acceptable fill rate on all compounds is 92 percent.

The manufacture of polymer feedstock is highly standardized. DEP has continually invested in technologically advanced manufacturing equipment. As a result, DEP can quickly change processes to manufacture different polymers.

To avoid material shortages and thereby maximize production, DEP normally maintains a 7-day supply of each compound. An earlier attempt at JIT manufacturing was abandoned after DEP experienced material shortages and production shutdowns. As a result, the manufacturing department is opposed to any reimplementation of JIT-type concepts.

The manufacturing department is electronically linked to the procurement and marketing/sales departments. Marketing/sales receives customer orders by phone or facsimile. The orders are then entered into the information system. This allows manufacturing to monitor incoming materials shipments as well as schedule production runs. Under this system most customer orders are produced within 6 to 8 days of order.

Following production, orders are immediately sent to a warehouse a short distance from DEP. At the warehouse shipping personnel verify manufacturing tickets, match the manufacturing ticket with the purchase order, and prepare shipping documents. Once the shipping documents are completed, the order is prepared for shipment (e.g., palletized, shrink-wrapped, etc.) and labeled. Once a shipment is labeled, delivery is scheduled. Three to 6 days normally elapse from the time an order leaves manufacturing until it is shipped from the warehouse.

Market distribution is divided between the private DEP truck fleet and common carriers. The majority of DEP’s customers are within a 200-mile radius. DEP trucks service these customers via twice-a-week delivery routes. Customers beyond this delivery zone are serviced through common carriers; delivery time fluctuates according to location and distance but rarely exceeds 6 days from time of shipment.

Sensitivity analysis (20 marks, 2 marks per subquestion)

A garden store prepares various grades of pine bark for mulch: nuggets (x₁), mini-nuggets (x₂), and chips (x₃). The production process requires pine bark, machine time, and labour time. Each bag of nuggets requires 5 pounds of barks, 2 minutes of machine time, and 2 hours of labour time. To produce one bag of mini-nuggets, 6 pounds of barks, 4 minutes of machine time, and 4 hours of labour time are needed. The production of one bag of chips consumes 3 pounds of barks, 5 minutes of machine time, and 3 labour hours. The store has 600 pounds of barks, 660 minutes of machine time, and 480 hours of labour time available for the next production run. The demand for the three products is at least a total of 150 bags. The unit profit contribution of nuggets, mini-nuggets, and chips are $9, $9, and $6 per bag, respectively. The following linear programming model has been developed:

Decision variables

x₁ = bags of nuggets to produce

x₂ = bags of mini-nuggets to produce

x₃ = bags of chips to produce

Objective function

Maximize        z = 9x₁ + 9x₂ + 6x₃

Constraints:

Bark:               5x₁+ 6x₂ + 3x₃< 600 pounds

Machine:         2x₁+ 4x₂ + 5x₃< 660 minutes

Labour:           2x₁+ 4x₂ + 3x₃< 480 hours

Demand:         x₁+ x₂ + x₃> 150 bags

Non-negativity requirement: x₁, x₂, x₃> 0

The Excel Solver sensitivity report is given on the next page, please answer the following questions based on the report.

NOTE:

1. EACH QUESTION THAT FOLLOWS REFERS TO THE ORIGINAL PROBLEM. THAT IS, EACH QUESTION IS INDEPENDENT OF THE OTHER QUESTIONS.

2. IF IT IS IMPOSSIBLE TO ANSWER THE QUESTION WITHOUT USING THE COMPUTER, YOU MUST STATE THAT IN YOUR ANSWER AND BRIEFLY EXPLAIN WHY.

3. NO MARKS WILL BE GIVEN FOR UNSUPPORTED ANSWERS. CALCULATIONS SHOULD BE DONE IN THE SPACE PROVIDED. CLEARLY PRINT YOUR ANSWER IN THE BOX PROVIDED.

4. ALL EXPLANATIONS MUST BE LIMITED TO 15 WORDS. ONLY THE FIRST 15 WORDS OF YOUR EXPLANATION WILL BE READ BY THE MARKER.

Sensitivity Report

(a) What are the optimal solution and its objective function value?

Answer

x₁ =   x₂ =   x₃ =   

The objective function value is:

Explain where you find this information and show your calculation of the objective function value below (clearly PRINT no more than 15 words):

Calculation

(b) If the manager is able to obtain additional 50 minutes of machine time through better scheduling. What is the impact of this change on the objective function value?

Calculations

The new objective function value is:

Answer (Complete ONE appropriate box ONLY)

(c) What is the impact on the optimal solution and the objective function value if the unit profit contribution for mini-nuggets increases from $9/bag to $10/bag?

Calculations

Answer (Complete ONE appropriate box ONLY)

(d) The manager noticed that a new product, super-chip, is now available at its competitors’ stores. Based on his estimate, super-chips would be able to bring in a profit of $7.00 per bag, requiring 4 pounds of barks, 7 minutes of machine time, and 4 labour hours. Assume that the total demand for all products remains at 150 bags. What is the impact on the optimal solution and objective function value if the store manager decides to introduce this new product?

Calculations

Answer (Complete ONE appropriate box ONLY)

(e) After the production process goes on for one week, the manager found that each bag of nuggets needs only 4 pounds of barks rather than 5. What is the impact on the objective function value if this error is corrected?

Calculations

Answer (Complete ONE appropriate box ONLY)

(f) The manager now realizes that he has limited storage space for the product: he will not be able to stock up anything beyond 160 bags for the total of all products. What is the impact on the optimal solution?

Calculations

Answer (Complete ONE appropriate box ONLY)

(g) If the supplier does not have enough barks and, hence, provides only 550 pounds of barks to the manager, what is the impact on the objective function value?

Calculations

Answer (Complete ONE appropriate box ONLY)

(h) What is the impact on the optimal solution and the objective function value if the unit profit contributions for nuggets and mini-nuggets both increase by 10%?

Calculations

Answer (Complete ONE appropriate box ONLY)

(i) The manager has been notified that he should not worry about the availability of labour hours as another production line has been closed due to the recent economic turmoil. Therefore, there will be unlimited labour hours available (in the context of the size of this particular business) to him without any additional cost. What is the impact on the optimal solution and the objective function value?

Calculations

Answer (Complete ONE appropriate box ONLY)

Discuss SPC's growth strategy. What additional market(s) would you recommend pursuing? Please answer this question with Jim Poss case.

What should an HR Manager do when extending a job offer to a candidate?