Question

must have a minimum of 5-7 sentences per question and evidence in each response...

Visiting Angels

Connie Hill, whose father was at home sick, became sensitive to the needs and struggles of senior citizens who wish to remain at home. After losing her hospital job a few years after her father’s death, she purchased the franchise of Visiting Angels, a national network of nonmedical, senior home care agencies providing service to help elderly and older adults who continue to live in their homes.

Hill reasoned that, from a business standpoint, a well-developed strategy focused on improving the welfare of senior citizens has a good opportunity to succeed. As people are living longer, there are more seniors who wish to remain in their own homes while needing assistance in daily living. She felt that starting her own business created a greater potential for good income while controlling her own fate.

“Management experience is the essential skill that individuals interested in my job field need,” states Hill. The experience she gained managing staff at the hospital in her previous job proved to be invaluable in coaching employees and building effective teams.

“I personally meet with every client before their care begins. It makes them feel comfortable. I want people to say ‘Call Connie’ when they need care for a loved one. I want my name to be synonymous with Visiting Angels.”

When screening potential employees to administer this care, Hill states that it’s vital to establish the right fit between caregivers and clients. When she hires, even if the person’s credentials and skills are top-notch, she asks herself, “Is this someone I would want to take care of my mother?”

She feels that the most important thing to fulfill the needs of seniors is finding individuals with a “heart for serving.” Hill says they are available 24 hours a day. “We want to make Visiting Angels available whenever our clients need us. My first priority is meeting the needs of my clients.”

She states that even after 12 to 13 hours of work, this kind of business makes you feel good because you know you’ve helped someone. As her business continues to grow, she says she never wants to stop her hands-on involvement with the seniors they care for, their families, and her team. “To be in this field and to succeed in it you should have both the heart and the passion for assisting in and easing the life of senior citizens.”

Questions

1. Do you think that Hill’s method of screening potential employees has a positive effect on her relationship with them?
2. Do you agree with her hiring techniques?
3. Do you think she should have a different approach hiring potential employees to work with the elderly?
4. Does Hill’s hands-on approach to her business help to break some of the barriers to effective communication?

Answer 1

Answer1:

Yes, I feel that Hill’s technique of screening potential workers will have a positive impact on her relationship with them. One in all the items she says that she will when screening them is to form certain that the individual includes a “heart for serving”. She is conjointly explicit that she asks herself if she would rent this person to worry for her mother. This tells the American state that she would get on well together with her workers and it'd undoubtedly have a positive impact on her relationship with them as a result of she hires those that square measure of like mind which support her vision.

Answer2:

I completely accept as true with her hiring techniques considering the actual fact that there square measure such a large amount of incompetent and abusive health care suppliers. To require the time and make sure that her caregivers square measure the correct acceptable the shopper which they need the guts for the business at the side of their credentials ought to be one thing each agency within the country is doing, in my opinion.

Answer3:

No, as long as she is doing the required state-mandated screening at the side of her current approach.

Answer4:

Yes. I feel her approach will facilitate break a number of barriers to effective communication. I bear in mind once baby-faced with the choice to place my father beneath this kind of care, had it not been for Ms. Belinda, whose outlook mirrors Hill’s, I'd are terribly uncomfortable entrusting strangers with him, however, she created American state feel comfy to debate any and everything together with her. She created the transition terribly swish and she or he became a district of the family.