Patsy Ltd. produces ice-cream and would like to accurately forecast sales so that it can meet the demands of customers. In order to plan properly, the Operations Manager would like to forecast sales for the next 4 months and would need your assistance. Identify the quantitative techniques covered in this course. Choose any two techniques, describe them and use them to demonstrate how you will forecast sales for the next 4 months. [15 marks] Show how you will measure the accuracy of the quantitative forecast

Based on what you learned in this module, identify one person who you believe possesses primarily leadership behaviors and one who possesses primarily management behaviors. These people could be individuals you work with, family members, or people you know from the news (e.g., celebrities, business executives, politicians, etc.), or YOU. Craft an 8-10 slide PowerPoint presentation with detailed speaker’s notes or audio voice-over by answering the following questions.

1. What are the different types of behaviors you observe between leadership and management

2. How effective are each leader and manager ?

4. What might be some strategies you could consider implementing to help enhance your leadership or management behaviors and why might this be beneficial to personal or professional lives?

Describe a positive workplace culture(5 elements). Select one of those elements and describe how a leader could MAINTAIN that culture.and Describe a negative workplace culture(5 elements). Select one of those elements and describe how a leader could IMPROVE that culture

In relation to dispute resolution, explain the advantages and disadvantages of using arbitration as a mean of dispute settlement in compared to using litigation. Give out an example to better demonstrate your arguments

How can the corporate culture coordinate with the company to enhance its competitiveness?(450 words and 1 paragraph)

Management Science Bank is the only bank in the small town of Sto Thomas. On a typical Friday, an average of 10 customers per hour arrive at the bank to transact business. There is one teller at the bank, and the average time required to transact business is 4 minutes. It is assumed that service times may be described by the exponential distribution. A single line would be used, and the customer at the front of the line would go to the first available bank teller. If a single teller is used, find:
a.) The average time in the line.
b.) The average number in the line.
c.) The average time in the system.
d.) The average number in the system.
e.) The probability that the bank is empty.
f.) Management Science Bank is considering adding a second teller (who would work at the same rate as the first) to reduce the waiting time for customers. She assumes that this will cut the waiting time in half. If a second teller is added, find the new answers to parts (a) to (e).

How do customers typically respond to service failures? When a service failure occurs, what can firms do to make it easy for dissatisfied customers to complain? Include in your discussion applicable research that supports the use of the service recovery strategy.

YOU Make the ETHICAL Call

4.1 Leadership Gender

Do you think that men and women lead the same or differently?

What do you anticipate will be the greatest challenge of operationalizing strategy across various business functions? Do you think the challenges change depending on the circumstances? Provide an example in the military sector.

ABC has been in business for over fifty years. It manufactures specialty items. The raw material needed, for the manufacturing process, once produced in the United States, now must be purchased from other countries. Due to changes in the U.S. trade laws, the prices to obtain such raw materials necessary for ABC’s manufacturing process has skyrocketed. The corporate officers, consisting of Ann, Bob and Clyde, have decided they have no choice but the wind down operations and close the company for economic reasons. In fact, the company has fallen into such severe economic distress that it has been unable to pay compensation to upper and mid-level managers. Hourly-wage paid employees, however, have been fully paid. Management employees were asked, and agreed, to take reductions in their salaries and to defer receipt of earned compensation given the company’s financial condition.

Ann, Bob and Clyde have told those management-level employees they are “sorry” for the non-payment of compensation. They have told those employees there is “simply no money left”. They have not taken any money, in the form of salary, for months, as well.

Those management-level employees who were not paid compensation have sued Ann, Bob and Clyde, in their individual capacities, for failing to pay earned compensation. Ann, Bob and Clyde fear they will lose everything they own, including personal residences, summer homes, luxury cars, etc., to satisfy judgments obtained against them. Will they be individually liable under these circumstances? What are their arguments against liability? What are the employees’ arguments in favor of imposing liability against them?

Tesla

1. How to make these weaknesses into strengths?

Burn through cash, high prices, bottlenecking/product delays, lack of infrastructure, limited market presence, and high debt burden

1. Identify the three criteria you consider to be most important in determining whether or not a system is a quality system. Briefly discuss your rationale for selecting these criteria.
2. Why is the system-human interface one of the most important but difficult areas of safety-critical systems? Do a search on online and find three good sources of information relating to how to design an effective system-human interface. Include the web address to your 3 sources in your answer,
3. What is the difference between system reliability and system safety? Give an example of a system that operates reliably but not safely.

Operartion reasearch course

To prepare for the Ramadhan month, Lula supermarket must determine the how many breads that the supermarket must stock. There are three types of breads that the supermarket is considering, i.e. bread A, B and C. The cost of per unit of each bread is shown in the Table below.

The supermarket has allocated a budget of SAR 2,000 for the breads. The selling price of bread A, B and C is SAR 3, SAR 2.5 and SAR 1.75 per unit, respectively. From last year data, the predicted maximum demand of bread A, B and C is 400, 500 and 300 units, respectively. The supermarket has a capacity of 1,000 units of bread and the manager want to stock up completely.

Formulate a linear programming model for this problem to determine the number of units of each bread to order so as to maximize profit.

Employees at the People’s Bank do not trust management and there is a shared perception that information is not shared and communication within the organization is inadequate. On January 14th 2018, Roxanne Padmore was assigned the task of selecting and implementing an investment management software at the People’s Bank. The software was intended to eradicate the need for paper and enhance the execution of transaction between various departments. Some of the eventual users of the software included the compliance, audit, investment execution and wealth management departments. The team selected for implementing the software comprised primarily of personnel from the wealth management department. The software selected by Ms. Padmore and her project team is now being used by the organization. At the end of the implementation process employees complained that the software selected was not user friendly and the software previously used was more effective. Employees also indicated that although Ms. Padmore surveyed the organization on the preferred choice of software, the eventual choice was not the best and cost millions of dollars. The software chosen by Ms. Padmore and her team was the leading brand in many developed countries, used by many banks and the Journal of Investment Management Software stated “it was highly effective and lead to long run cost savings”. However, employees have indicated that the software was not user friendly and has many deficiencies. Furthermore, the use of the software prevents employees from fulfilling critical job functions. Moreover, John Smith an employee in the Compliance Department stated that “the software did not take into consideration the peculiarities of the Caribbean and assumed that one size fits all.” Ms. Padmore and the wealth management team that were responsible for implementation have all left the organization.

(f)Discuss three assessment tools that can be used at the People’s Bank.