Define concepts of efficiency, effectiveness and productivity respectively, and explain their interrelationships
In: Operations Management
Consider the two variables service quality and customer satisfaction. Service quality is independent variable and customer satisfaction is dependent variable. Perform regression analysis using SPSS and explain the results. PLEASE USE SPSS ONLY AND PASTE THE OUTPUT OF SPSS. DO NOT USE EXCEL OR ANY OTHER SOFTWARE. SPSS ONLY PLEASE. SERVICE QUALITY CUSTOMER SATISFACTION
|
SERVICE QUALITY |
CUSTOMER SATISFACTION |
|
11 |
13 |
|
34 |
21 |
|
41 |
45 |
|
35 |
75 |
|
61 |
67 |
|
72 |
76 |
|
57 |
95 |
|
62 |
114 |
|
61 |
94 |
|
41 |
54 |
|
55 |
44 |
|
64 |
76 |
|
23 |
36 |
|
10 |
115 |
|
87 |
54 |
|
98 |
62 |
|
119 |
24 |
|
111 |
45 |
|
133 |
86 |
|
24 |
81 |
|
45 |
83 |
|
36 |
94 |
|
13 |
16 |
|
24 |
26 |
|
27 |
36 |
|
19 |
43 |
|
23 |
53 |
|
45 |
53 |
|
53 |
67 |
|
66 |
39 |
|
71 |
40 |
|
22 |
42 |
|
25 |
53 |
|
26 |
64 |
|
17 |
45 |
|
48 |
45 |
|
134 |
115 |
|
125 |
111 |
|
13 |
23 |
|
24 |
24 |
|
45 |
44 |
|
45 |
45 |
|
67 |
67 |
|
74 |
56 |
|
35 |
45 |
|
16 |
23 |
|
31 |
34 |
|
43 |
55 |
|
64 |
66 |
|
72 |
72 |
|
22 |
24 |
|
32 |
35 |
|
17 |
47 |
|
55 |
44 |
|
54 |
13 |
In: Operations Management
Question 5: Explain the behavioural theory and mention the Stages of behavioural safety.
In: Operations Management
Question One:
Much debate exists within the literature about leadership and management. Kotter (1990:103) argues that management and leadership are “two distinctive and complementary systems of action” and that the former involves coping with complexity, while the latter involves coping with change.
1.1 Discuss in detail, with the use of examples, the fundamental differences between the concept of leadership versus management. (20 marks
In: Operations Management
Start-up Business Plan of the food truck,
4. Products and Services a. Describe in depth your products or services. (Technical specifications) b. What factors will give you competitive advantages or disadvantages? Examples include level of quality or unique or proprietary features.
5. Marketing Plan a. Market Research- Why? b. Market Research- How? Primary or Secondary Data? c. In your marketing plan, be as specific as possible; give statistics, numbers, and sources. The marketing plan will be the basis, later on, of the all‐important sales projection.
In: Operations Management
Please no plagiarism and must be in your own 500 words.
Please do not copy from the previous Chegg answers.
Discuss the importance of the testing phase of the Software Development Life Cycle.
In: Operations Management
Given the following information what is the percentage change in the price of the bonds if interest rates suddenly rise by 3%?
| Wing Air Inc. | |
| Coupon rate | 7% |
| Settlement date | 1/1/2000 |
| Maturity date | 1/1/2002 |
| Face value | 1,000 |
| # of coupons per year | 2 |
| Airfoil, Inc. | |
| Coupon rate | 7% |
| Settlement date | 1/1/2000 |
| Maturity date | 1/1/2015 |
| Face value | 1,000 |
| # of coupons per year | 2 |
| Change in interest rate | 3% |
In: Operations Management
ABC Limited is a leading entertainment, artists and performance brokerage agency in Australia. ABC Ltd founder Mr. Right realised that China is a world-class media and entertainment platform and wants to begin penetrating the firm’s popular musical, magic shows there, but ABC Ltd has little international experience. Mr. Right is unaware of the various types of investment and nontariff trade barriers that ABC might face in China.
Q1. What types of investment barrier(s) might ABC Ltd face if they decide to enter into the China market? (around 100 words)
In: Operations Management
Complete the following ten (10) questions as if you were asked them in a job interview and share in the Career Lab. Remember to tailor your answer to the job that you are applying for, even with questions such as “Tell me about yourself.” Include key words. Common Interview Questions 1. Tell me about yourself. 2. Why do you want to work for our company? 3. Do you have the personal characteristics necessary for success in your chosen career? What are they? 4. What did you like best, and least, about your last job? 5. What are your strengths and weaknesses? 6. Do you have any questions for me? STAR Questions: The STAR method is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of the situation you are describing. Please answer these questions using the STAR method. 7. Describe a situation in which you worked as part of a team. What role did you take on? What went well and what didn't? 8. Have you ever had difficulty with a supervisor or instructor? How did you resolve the conflict? 9. How do you determine or evaluate success? Give me an example of one of your successful accomplishments. 10. How well do you work under pressure? Give me an example.
In: Operations Management
Do you think that companies are becoming greener or must the government and consumer movements compel this to happen? Will it happen fast enough to avert climate catastrophe? Or do you think that ‘greening’ is an inappropriate goal? (150 words) What does sustainable enterprise mean and are there any?(150 words)
In: Operations Management
What are the difference between ethics and morality? Whey these two concept are important particularly in the context of quality management?
In: Operations Management
1- What are the difference between ethics and morality? Whey these two concept are important particularly in the context of quality management?
2- Why it is important to measure customer retention? It is believed that customer satisfaction is the critical component in customer retention. However, customer satisfied is not always a customer retained. Why?
In: Operations Management
In: Operations Management
How can CMMI be used to identify and reconcile process clash? Please explain.
In: Operations Management
Maximize 4X + 10Y
Subject to: 3X + 4Y <= 480
4X + 2Y <= 360
2X + 3Y >= 90
all variables >= 0
In: Operations Management