Essay Question:

Some environmental forces are considered controllable while some others are seen as beyond control of the organization. Discuss.

Exercise 2:

Create a spreadsheet to calculate your projected total costs, total revenues, and total profits

for giving a seminar on cost estimating. Make the following assumptions:

• You will charge $600 per person for a two-day class.
• You estimate that 30 people will attend the class, but you want to change this input.
• Your fixed costs include $500 total to rent a room for both days, setup fees of $400 for

registration, and $300 for designing a postcard for advertising.

• You will not include your labor costs for this estimate, but you estimate that you will spend at least 150 hours developing materials, managing the project, and giving the actual class. You would like to know what your time is worth given different scenarios.
• You will order 5,000 postcards, mail 4,000, and distribute the rest to friends and colleagues.
• Your variable costs include the following:

1. $5 per person for registration plus four percent of the class fee per person to handle

credit card processing; assume that everyone pays by credit card

2. $0.40 per postcard for printing if you order 5,000 or more
3. $0.25 per postcard for mailing and postage
4. $25 per person for beverages and lunch
5. $30 per person for class handouts

Be sure to have input cells for any variables that might change, such as the cost of postage

and handouts. Calculate your profits based on each of the following numbers of people who

might attend: 10, 20, 30, 40, 50, and 60. In addition, calculate what your time would be worth

per hour based on the number of students. Try to use the Excel data table feature to show

the profits based on the number of students. If you are unfamiliar with data tables, just repeat

the calculations for each possibility of 10, 20, 30, 40, 50, and 60 students. Print your results

on one page, highlighting the profits for each scenario and what your time is worth.

Discuss the concept of conformity. Then describe the five types of social influence that affect the likelihood of conformity.

Mobile phone manufacturers largely distribute their products through service providers like T-Mobile and AT&T and not directly to the customer. Why do you believe this is so? Do you think this is the most efficient method?

The reservation office for Central Airlines has two agents answering incoming phone calls for flight reservations. A caller can be put on hold until one of the agents is available to take the call. If all three phone lines (both agent lines and the hold line) are busy, a potential customer gets a busy signal, in which case the call is lost. All calls occur randomly (i.e., according to a Poisson process) at a mean rate of 15 per hour. The length of a telephone conversation has an exponential distribution with a mean of 4 minutes.

(a)Construct the rate diagram for this queueing system.

(b) Find the steady-state probability that: (Show every calculation)

1. A caller will get to talk to an agent immediately.

2. The caller will be put on hold, and

3. The caller will get a busy signal.

true or false

7) A challenge with all of the data sources available today is that so much data is now available, it requires people with the knowledge to properly synthesize and analyze the correct data, or else the models produced will not properly answer the question trying to be asked.   True: _____ False: _____

8) The Emergency Locator Transmitter activates and sends out a pinging signal making it easier to find wreckage in the case of an accident. However, there are still limitations in the technology as the battery typically only is designed to last a few days at best.   
True: _____ False: _____

9) Despite ICAO embracing a liberalization of skies, in Doc 9626, the organization still hesitates to promote the idea of a “flag of convenience” the same way they are used in the shipping and cruise industries “in order to ensure an orderly economic regulatory regime.”   True: _____ False: _____

10) The FAA has lost the battle over control of Commercial Space policy because of the new creation of the United States Space Force.   True: _____ False: _____

please type it. . We need to work on your sentence structures and how many ideas are in 1 sentence. Also, there are some phrasing issues but this is okay for now. You have ideas but they need to be written a bit more academically. For example, I need a thesis statement in the introduction. I need clear topic sentences. Try not to write as if you are talking, in the present moment. The conclusion should be a summary of what you just proposed on how they will make a contract and have some positive info, which you do have already. I just need to see more of an academic structure.

_{You need to write 5-8 sentences per paragraph for a total of 20-32 sentences overall.}

Introduction paragraph 1: The thesis statement is usually the last sentence of the introductory
paragraph: This paper is going to discuss how Ms. Adelle Dubois will convince the Saudis
management team to agree to a French and Saudi ballet performance and contract.
Topic sentence

for paragraph 2: Ms. Adelle Dubois will need to respect the local Saudi traditions
when negotiating a contact with the Saudi management team.
Topic sentence

for paragraph 3: To convince the Saudi management team, Ms. Dubois will need to
address the Saudis concern for the French women’s dance attire and whether the dancers may
include male dancers or not.
Topic sentence

for paragraph 4 (conclusion): In conclusion, the success of Ms. Dubois’s contract
depends greatly upon her intercultural communication and persuasion skills.

Case 1: A French firm, The Paris Opera Ballet, sent its senior-level manager, Ms. Adelle Dubois, to
opening discussions to negotiate a performance contract with The Theater of King Fahd Cultural
Center in Riyadh, Saudi Arabia. The discussion will address how the dancers from France will be able
to perform with the Saudi dancers in Saudi Arabia. Briefly, discuss the cultural values of each culture
in a business context. Mention the language used for communication between the two parties.
How will Ms. Dubois convince the Theater of King Fahd to accept her offer and have both the French
and Saudi dancers perform together?

In the introduction, describe the situation and add a thesis statement. In the body of the essay,

paragraph 2 discuss how Ms. Dubois will learn about the Saudi culture.

In paragraph 3, discuss how
Ms. Dubois will address the Saudis concerns about the French women’s dance attire and whether
the dancers may include men or not. In the conclusion, provide a summary reiterating the
advantages Ms. Dubois may cultivate in order to seal the contract.

Why contingency will not always be an appropriate plan for long-term business operations for Wow Sight and Sound? (answer in a short paragraph)

your opinion, what are the ethical issues regarding pharmaceutical marketing to physicians?

What are the four basic values that all health care providers should observe?

What are the four models identified by Veatch (1972) that apply to the doctor-patient relationship?

What are Institutional Review Boards and why are they important to healthcare ethic

Identify three reasons that the EHR should be implemented.

What are three barriers to implementation?

What is telehealth?

What is telemedicine?

How do these concepts impact how physicians and patients interact?

Please review and comment below case analysis.

Leadership and Crisis Management during Covid19 Pandemic

Joy works as a project leader in XYZ company and manages service delivery for his client. It is critical to ensure continuity of business operations, so he had proactively planned and established a primary and secondary delivery centers. If one of his delivery center is down due to natural or manmade disaster or event, he will be able to continue delivery from alternate site. Joy leads a team of 200 people, equally spread among primary and secondary delivery centers and each of the team members work on a desktop located in a fixed workstation.

Client has always been happy about Joy's performance for his competency at work, people management and leadership skills. One fine day, a COVID like situation evoked across the world and client gets into a force majeure situation like none of the delivery centers are functional and cities across the continents were locked down, at a very short notice.

Client approached Joy to find a solution and ensure continuity of critical services during this lock down situation. Joy immediately sets up a conference call with his managers and jolts down the limitations for setting the shop up and running.

City is locked down so, there are no transport facilities for employees to reach workplace. Employees have a fixed desktop and workstation so do not have an alternative solution. Government has declared paid holidays during this pandemic situation, so few employees are reluctant to continue work.

Generally, the government will have a big say in this. They are going to allow the relaxation of the lockdown in a phased manner. As a leader, Joy going to have to really go through a series of steps to ensure that complying with those government guidelines, but at the same time, ensuring that people are safe, and are able to be active as well, because at the end of the day, he need them to run a business.

He thoroughly brainstorms on the solutions for each of the above problem statements and approaches client to provide a remote desktop solution to enable team members work from home, he seeks client permissions and gets a non-disclosure agreement signed from his team members to achieve client confidence on data security.

As few of the resources are reluctant to work from home, he sets a very clear expectation with client and does not over commit on work deliverable. He approaches client stating that team will be able to delivery only 50% of the work given current challenges in the lock down situation, despite know the fact that all the team members have got a personal laptop.

In this time of crises, Joy communicate very clearly and transparently all the important business scenarios. Proactive communication within the team and with the clients help to reduce loss for the company and build brand reputation of its own. In Crisis each expense kept in check by the company. The XYZ company consider the minimum operating requirements in case of crisis. Company workforce should always be retained in such times. The impact of crisis may tend to continue hence multiple scenarios, all possible solution should be found out by the company.

He set up a daily meeting with his entire span of control with 200 people to keeps them motivated with performance incentives and keeps a check on their wellbeing. His people management and leadership skills have helped the entire teamwork from home in less than 24 hours. Client has appreciated Joy and team for dedicatedly supporting and ensure there is no impact on business operations.

As a leader Joy assure the people to be strong and don’t panic to the disease and fight against the infection. He able to explain and inform that he handles the issue if there is a support and encouragement from the people. He engages and make them follow the rules and regulations that are important to follow in this situation. The precautions and process steps to stay away from the infected need to be informed to avoid the spread of the disease. The control steps and actions that the Joy is taking to control the disease need to communicate to the people to make them understand what the company is doing to handle the situation. For instance, Joy communicate with his team weekly basis, to get know problem team facing work from home and arrangement for help or support in order to accomplish task as plan. Company XYZ has launched application of Temperature Recording & Health Declaration for all employee. Therefore, Joy encourage use this application to record body temperature twice daily. With this data, he manages keep track health condition of this people.

Precaution is better than cure is the only way we can control the infection of Corona virus. As there is no proper medicine and enough medical kits in most of the countries the social distance and lockdown are the only solution. Joy are the drivers to drive the people in a right way to stay at home and stay safe. Company management actively work to control the spread of rumors through social media which is more dangerous than the disease. Because panic brings fear in the people that is more dangerous than the disease. Thus, company send daily email referring to accurate data from Ministry of Health with current nationwide condition Covid19. The positive information through data collection released to understand what company is trying to control the pandemic. Also includes the actions that development of vaccination to control the infection. Joy work towards to make the necessary goods available to the people through leading them in a right way. Joy daily basis interact and communicate the valuable information and precaution measure steps to boost some confidence.

Employee Attitudes and Turnover Are Issues at Yahoo!

Marissa Mayer, former vice president of Google Product Search, left the company to become CEO of Yahoo! in October 2012. At that time, Yahoo’s stock was selling for $15.74. In January 2016, it was selling for $29.77, after reaching a high of $52.28 in 2014. Investors were not happy with the drop in revenue—and market share—from 2014 to 2016. Some felt the company’s strategies were lacking and that new leadership was needed. Hedge fund investor Starboard Value LP demanded that the board fire Mayer.⁸¹

Let’s take a more detailed look at what happened at Yahoo!

According to a Dow Jones reporter, “Yahoo’s expenses have risen while revenue has declined in the three-and-a-half years since Mayer took the reins. In the first nine months of 2015, operating expenses totaled $3.9 billion, up 20 percent from the same period in 2014. During that same time, revenue excluding commissions paid to search partners dropped 4 percent to $3.09 billion.” Yahoo! also has been cutting costs via layoffs. The head count in 2016 was 10,700, down from a peak of 14,000 before Mayer arrived.⁸²

It is estimated that 33 percent of the workforce left the company in 2015. A CNBC reporter noted that Mayer’s concern about brain drain led her to approve “hefty retention packages—in some cases, millions of dollars—to persuade people to reject job offers from other companies. But those bonuses have had the side effects of creating resentment among other Yahoo! employees who have stayed loyal and not sought jobs elsewhere.”⁸³

Even more troubling is the manner in which some of these layoffs were executed. In 2014, “managers called in a handful of employees each week and fired them,” recalled one reporter. “No one knew who would be next, and the constant fear paralyzed the company, according to people who watched the process.” In March 2015, the situation got worse. “Mayer told the staff at an all-hands meeting that the bloodletting was finally over. Shortly thereafter, she changed her mind and demanded more cuts.”⁸⁴

In January 2016, Mayer jokingly told employees at a company meeting that “there are going to be no layoffs ‘this week.’” Insiders say these types of comments are eroding employee morale and leading to the exodus of key employees.⁸⁵

Key human resource decisions and policies likely contributed to poor employee work attitudes and turnover. The first was the company’s decision that employees could no longer telecommute. The head of human resources at the time, Jackie Reses, said, “We need to be one Yahoo!, and that starts with physically being together.” She defended the decision by stating, “Some of the best decisions and insights come from hallway and cafeteria discussion, meeting new people, and impromptu team meetings.” Reses believed that telecommuting hurt the company. “Speed and quality are often sacrificed when we work from home,” she said.⁸⁶ But the decision also created bad press for the company.

A reporter noted, “The new rule didn’t just frustrate Yahoo employees who were directly affected, it also set off a fair amount of debate and criticism on Twitter from entrepreneurs, tech company employees and journalists who cover the industry.”⁸⁷ This in turn likely created a negative impact on Yahoo!’s ability to recruit highly talented employees.

The second human resource decision was Mayer’s implementation of the quarterly performance review (QPR) system. This process allegedly led to the firings of more than 600 people in 2013. The system works by first having managers rank their employees into five categories, each with a quota: greatly exceeds expectations (10 percent of employees), exceeds (25 percent), achieves (50 percent), occasionally misses (10 percent), and misses (5 percent). Two “misses” ratings in recent quarters can result in termination. Many managers see this system as a forced curve, though Mayer contends the rankings instead serve as guidelines.

Anonymous postings on an internal message board suggested that managers did not agree with Mayer. Here is what one manager had to say:

“I was forced to give an employee an occasionally misses, [and] was very uncomfortable with it. Now I have to have a discussion about it when I have my QPR meetings. I feel so uncomfortable because in order to meet the bell curve, I have to tell the employee that they missed when I truly don’t believe it to be the case. I understand we want to weed out mis-hires/people not meeting their goals, but this practice is concerning. I don’t want to lose the person mentally. How do we justify?”⁸⁸

Other employees felt the system was vulnerable to human bias and was not fairly applied across levels of management. One commented:

“Will the ‘occasionally misses’ classification apply to L2 and L3 execs also? At every goals meeting, we find Page 76senior staff who missed even the 70 percent goals. Thus, by definition, they should be classified as ‘occasionally misses.’ Two such classifications, and that person should be let go, amiright? How about we set an example for the rest of the company and can a few of the top execs who miss (or who sandbag their goals to make sure they ‘meet’)?”⁸⁹

Employees have become even more fearful of the process given the number of layoffs.

Sadly, employee morale does not appear to be improving. Surveys conducted by Glassdoor revealed that “only 34 percent of Yahoo!’s current employees foresee the company’s fortunes improving. That compares to 61 percent at tanking, scandal-struck Twitter and 77 percent at Google.”⁹⁰

Another issue that may be causing feelings of inequity involves Mayer’s compensation package. “Executive pay at Yahoo! is essentially based on Alibaba’s stock price,” which is outside her control: Yahoo! has a 15 percent stake in Chinese web giant Alibaba, valued at $25.7 billion. “Of Mayer’s $365 million pay over five years, only 3.3 percent will actually be affected by her performance.”⁹¹ This policy goes against the common managerial practice of paying people for their performance.

So where does this leave Mayer and Yahoo! as a whole? Broadly speaking, threats of layoffs continue. The company, which lost $4.4 billion in the last quarter of 2015, announced it would lay off 15 percent of its workforce in 2016.⁹² Under pressure from investors such as Starboard Value LP, Yahoo sold its core business to Verizon Communications Inc. for $4.83 billion in 2016. The sale included Yahoo’s e-mail business, websites dedicated to news, finance, and sports; advertising tools; real estate; and some patents. It does not include “Yahoo’s cash or its shares in Alibaba Group and Yahoo Japan. After the deal closes, these assets will become a publicly traded investment company with a new name.”⁹³

APPY THE 3-STEP PROBLEM-SOLVING APPROACH TO OB

Step 1: Define the problem.

Step 2: Identify causes of the problem

Step 3: Make recommendations for solving the problem. Consider whether you want to resolve it, solve it, or dissolve it, Which recommendation is desirable and feasible?

Have any of you watch Shark Tank on television? What is it that the investors are looking for from these entrepreneurs? Do they hand out business plans or do they have to provide a business plan orally? What is the most important aspect of looking for outside investors, money or experience?

Prepare a flexible budget for Oman Electro-Mechanical Company for the year 2020. The company has provided the following production data for the production of 10,000 units. Table Q5 shows the budgeted expenses for the specified production output. Based on the information given, you are required to prepare a budget for a production of 15,000 units for the same product of the company

Table Q5