Questions
. 6. Present an insurance coverage plan for your small business. What coverage is needed, and...

. 6. Present an insurance coverage plan for your small business. What coverage is needed, and how much will each plan cost? Respond in question-answer format. Reference shall be provided when outside resources are used in your work.

In: Operations Management

Define stress. Why should a firm attempt to identify stressful jobs? Why are firms adopting social...

Define stress. Why should a firm attempt to identify stressful jobs?

Why are firms adopting social networking to strengthen the success of their wellness programs?

Why might physical fitness programs be established in organizations?

What is the purpose of substance-abuse-free workplaces in organizations?

What are the steps for establishing a substance-abuse-free workplace?

In: Operations Management

explain how you would justify to a group of sceptical line managers ,a high level of...

explain how you would justify to a group of sceptical line managers ,a high level of financial provision for training..

In: Operations Management

Company to be used for this exercise is 3M. The 3M Company is an American multinational...

Company to be used for this exercise is 3M.

  • The 3M Company is an American multinational conglomerate corporation operating in the fields of industry, worker safety, US health care, and consumer goods

1.    Corporate Level Strategy (Chapters 9 & 10)

1.1.    What is the organization’s corporate-level strategy? Related vs. Unrelated

1.2.    If it operates in more than one business, do the businesses share or trade resources?

1.3.    What are the connections among the different businesses?

1.4.    What has been the primary mode of diversification: acquisition, joint-venture, or internal growth?

1.5.    What is your assessment of its growth mode?

1.6.    If the organization operates in one business, could it gain value through diversification?

1.7.    If so, which businesses would you recommend and how can it create value?

What mode of diversification and growth would you recommend?

In: Operations Management

Discuss the four common service recovery mistakes made by organizations. Give examples.

Discuss the four common service recovery mistakes made by organizations. Give examples.

In: Operations Management

freight transport management Question 4. The increase in globalised trade is said to be positively correlated...

freight transport management

Question 4. The increase in globalised trade is said to be positively correlated to and the result of increasing implementation of unitisation in freight transport.
analyse the above statement and provide explanation in detail

In: Operations Management

Hello. I am looking for some information on the subject of Virtual team leadership and communication...

Hello. I am looking for some information on the subject of Virtual team leadership and communication in face-to-face and virtual environments. By Virtual Teams, I am defining it as teams that operate at a distance and that are mediated by any form of media.

In: Operations Management

Choose an industry and give detailed explanations of the legislation, regulations and codes of ethics which...

Choose an industry and give detailed explanations of the legislation, regulations and codes of ethics which apply to its marketing activities.

Present your findings as a report which lists all the sources of your information. (400 words)

In: Operations Management

Tutorial 5 Topic Qualitative Process Analysis Questions Question 1 Consider the following process for the admission...

Tutorial 5

Topic

Qualitative Process Analysis

Questions

Question 1

Consider the following process for the admission of graduate students at a university.

In order to apply for admission, students first fill in an online form. Online applications are recorded in an information system to which all staff members involved in the admissions process have access to. After a student has submitted the online form, a PDF document is generated and the student is requested to download it, sign it, and send it by post together with the required documents, which include:

Certified copies of previous degree and academic transcripts.

Results of English language test.

Curriculum vitae.

When these documents are received by the admissions office, an officer checks the completeness of the documents. If any document is missing, an e-mail is sent to the student. The student has to send the missing documents by post. Assuming the application is complete, the admissions office sends the certified copies of the degrees to an academic recognition agency, which checks the degrees and gives an assessment of their validity and equivalence in terms of local education standards. This agency requires that all documents be sent to it by post, and all documents must be certified copies of the originals. The agency sends back its assessment to the university by post as well. Assuming the degree verification is successful, the English language test results are then checked online by an officer at the admissions office. If the validity of the English language test results cannot be verified, the application is rejected (such notifications of rejection are sent by e-mail). Once all documents of a given student have been validated, the admission office forwards these documents by internal mail to the corresponding academic committee responsible for deciding whether to offer admission or not. The committee makes its decision based on the academic transcripts and the CV. The committee meets once every 2 to 3 weeks and examines all applications that are ready for academic assessment at the time of the meeting. At the end of the committee meeting, the chair of the committee notifies the admissions office of the selection outcomes. This notification includes a list of admitted and rejected candidates. A few days later, the admission office notifies the outcome to each candidate via e-mail. Additionally, successful candidates are sent a confirmation letter by post.

What steps can you extract from this process? Classify these steps into VA, BVA and NVA.

Question 2

Consider the university admission process described in Question 1.

One of the issues faced by the university is that students have to wait too long to know the outcome of the application (especially for successful outcomes). It often happens that by the time a student is admitted, the student has decided to go to another university instead (students send multiple applications in parallel to many universities). Analyse the causes of this issue using a cause–effect diagram.

Question 3

Consider the university admission process described in Question 1.

Analyse the issue described in Question 2 (i.e. is that students have to wait too long to know the outcome of their application, especially for successful outcomes), using a why-why diagram.

Question 4

Write an issue register for the university admission process and the issue described in Question 2 (i.e. is that students have to wait too long to know the outcome of their application, especially for successful outcomes).

Question 5

Consider the university admission process described in Question 1.

Complete Table 1 below using the complaints listed. List the most frequent admission problems first. Prepare a Pareto chart using Chart 1 based on the information in Table 1, alternatively use MS Excel to prepare the Pareto chart.

Online application system is slow – 100 complaints

Confirmation letter not received – 20 complaints

Degree verification takes too long – 120 complaints

Admissions office does not follow through as promised – 40 complaints

Table 1:

Admissions complaints

Frequency

% of Total

Cumulative%

Total complaints

Cumulative %

Chart 1:

0

0

                                                            Admissions complaints

Question 6

Consider the university admission process described in Question 1.

Use the list provided in Question 5. Record each issue in Table 2 and classify each issue using the PICK chart four quadrants, described below.

Possible (low payoff, easy to do): issues that can be addressed if there are sufficient resources for doing so.

Implement (high payoff, easy to do): issues that should definitely be implemented as a matter of priority.

Challenge (high payoff, hard to do): issues that should be addressed but require significant amount of effort. In general one would pick one of these challenges and focus on it rather than addressing all or multiple challenges at once.

Kill (low payoff, hard to do): issues that are probably not worth addressing or at least not to their full extent.

Table 2

Admissions Complaint

Quadrant

Payoff

Difficulty

1

2

3

4

Question 7

Consider the university admission process described in Question 1.

Use the admission complaints classified in Table 2, to create a PICK chart using Chart 2, alternatively use MS Excel to prepare the PICK chart.

Chart 2

Implement

Challenge

Possible

Kill

Easy

Hard

Difficulty

Low

High

Payoff

In: Operations Management

First google information on Green HR initiatives and then research for information on how a company...

First google information on Green HR initiatives and then research for information on how a company integrates environmentally friendly HR practices. For instance how is HR function aligned with environmental sustainability practices and policies. Instructions: Write about green HR practices 1 page

In: Operations Management

CP Foods group is one of success company, what of key success factors in terms of...

CP Foods group is one of success company, what of key success factors in terms of marketing particularly supply Chain and Value delivery network

In: Operations Management

There have been many revolutions in the history of the world. The American Revolution, the French...

There have been many revolutions in the history of the world. The American Revolution, the French Revolution and the Russian Revolution all overthrew the rule of monarchs. Which had the most impact over the long term.. Among these which was the most dramatic?

In: Operations Management

First google information on Green HR initiatives and then research for information on how a company...

First google information on Green HR initiatives and then research for information on how a company integrates environmentally friendly HR practices. For instance how is HR function aligned with environmental sustainability practices and policies.

Instructions: Write an Introductory about the company 1 full page

In: Operations Management

Explain how presentations differ based on the audience for a report presented to a group of...

Explain how presentations differ based on the audience for a report presented to a group of managers whose background is in production versus managers whose background is in marketing.

In: Operations Management

What strategic issues confront LVMH in 2016? What market or internal circumstances should most concern CEO...

What strategic issues confront LVMH in 2016? What market or internal circumstances should most concern CEO Bernard Arnault and his company’s senior leadership team?

Cite your sources.

In: Operations Management