CONSUMER LAW ( please write the references of detail at the end )

CONSUMER GUARANTEES – Schedule 2 of the Competition and Consumer Act 2010 (Cth) (“the ACL”)

Explain the rule that goods must be reasonably fit for any disclosed purpose.

Can the consumer guarantees be excluded under the ACL?

Activity 5

In a short paragraph for each, answer the questions.

1. Have you ever participated in a training program which has enthused you and helped you develop ideas for increasing productivity and/or building better relationships in the workplace?

2. What happened when you tried to put these ideas into practice at work? Did you meet so many obstacles that you just gave up? Why do you think this happens? How does it make you feel?

3. Reflect on an organisation that you are familiar with. Do the procedures of this organisation help or hinder the learning and development of individuals? Why?

Activity 10

1Some individuals choose not to share their experience and knowledge for a variety of reasons. Describe what these reasons might be and what could help to negate them. Comment on the place of such people in learning organisations.

3. You and your team of 15 people have been asked to take on board a project to decrease the carbon footprint of your organisation. The CEO has given you two months to come up with a workable plan that will see operations in all states take practical steps to being more environmentally friendly—they want the whole organisation’s culture changed so that each employee is an environmental guardian. Nothing is to be considered as untouchable.

Such a project has never been attempted across the whole organisation before, but you know that a few people in various divisions have done mini projects relating to their own operations.

How will you lead your team in deciding what should be in the plan? What sort of networks will you set in place to facilitate your team’s learning and then the organisation as a whole as it implements the plan?

ocument for Analysis: Poor Persuasive Request Going to Texas 7-Eleven Owners (Objs. 1, 2 and 3)

Your Task. Analyze the following poorly written persuasive e-mail request.

Make a list its weaknesses. Rewrite the email making the needed changes.

Hey, have you heard about this new thing coming at us? As a 7-Eleven franchise owner and member of the 7-Eleven Franchise Owners Association of Texas, I am seriously put off about this move to wrap our bananas in plastic. Sure, it would extend their shelf life to five days. And I know that our customers want yellow-not brown—bananas. But wrapping them in plastic?? I mentioned this at home, and my teenage daughter immediately turned up her nose and said, “A banana wrapped in plastic? Eeeyooo! Do we really need more plastic clogging up the environment?” She’s been studying sustainability and said that more plastic packaging is not a sustainable solution to our problem.

I realize that we 7-Eleven franchisees are increasingly dependent on fresh food sales as cigarette sales tank. But plastic-wrapped bananas is going too far, even if the wrapping slows ripening. As members of the 7-Eleven Franchise Owners Association, we have to do something. I think we could insist that our supplier Fresh Del Monte come up with a wrapper that’s biodegradable. On the other hand, extending the shelf life of bananas cuts the carbon footprint by cutting down all those deliveries to our stores.

We have a meeting of franchisees coming up on February 1. Let’s resist this banana thing!

Terry

10.14

Persuasive Claim: Hawaiian Toner Scam (Obj. 3)

Heather W. was new to her job as administrative assistant at the Waialae Country Club in Honolulu. Alone in the office one morning, she answered a phone call from Rick, who said he was the country club’s copier contractor. “Hey, look, Babydoll,” Rick purred, “the price on the toner you use is about to go way up. I can offer you a great price on this toner if you order right now.” Heather knew that the copy machine regularly needed toner, and she thought she should probably go ahead and place the order to save the country club some money. Then days later two bottles of toner arrived, and Heather was pleased at the perfect timing. The copy machine needed it right away. Three weeks later Maureen, the bookkeeper, called to report a bill from Copy Machine Specialists for $960.43 for two bottles of toner. “What’s going on here?” said Maureen. “We don’t purchase supplies from this company, and this price is totally off the charts!”

Heather spoke to the manager, Steven Tanaka, who immediately knew what had happened. He blamed himself for not training Heather. “Never, never order anything from a telephone solicitor, no matter how fast-talking or smooth he sounds,” warned Steven. He outlined an office policy for future supplies purchases. Only certain people can authorize or finalize a purchase, and purchases require a confirmed price including shipping costs settled in advance. But what to do about this $960.43 bill? The country club had already begun to use the toner, although the current copies were looking faint and streaked.

Your Task . As Steven Tanaka, decide how to respond to this obvious scam.

Should you pay the bill?

Should you return the unused bottle?

If the Total Dollar Business Value Completed of a Portfolio is a key value metric for executives, how, as a PMO leader, would you try to improve it every year?

Discuss how you would approach marketing a medical office building versus marketing for retail tenants.

Imagine! A fabulous job opportunity came about. Its application process requires that you submit a well-written letter, which reviews both; (1) your position interest and, (2) your personal characteristics (only). You are a bit perplexed?

To make sure the letter sent is appropriate, and includes audience directed information, you decide to seek assistance. You contact Jane Sims, Director, CSUSB Career Center, by way of a memo. Within this memo, you explain the position opportunity, and the audience who will review this letter. You ask that Jane shares her letter expertise with you, because you really, need her feedback. For her critique, the memo includes a list of your personal characteristics (3-6, with support/examples). Memo's end has a request for future advisement.

Memo, follow the steps below:

Create a cluster diagram which organizes:

Position opportunity

Audience of review

Position interest

Assistance request

Personal characteristics

Appointment request

Turn your cluster diagram into an outline which includes memo format(s).

With the outline as a guide, draft the memo to Jane Sims.

Two examples of massively mismanaged projects are TAURUS and the “Big Dig.” The first, formally called the London Stock Exchange Automation Project, cost $575 million before it was finally abandoned. Although most IT projects have a reputation for cost overruns, delays, and under performance, TAURUS set a new standard. But even TAURUS paled next to the biggest, most expensive public works project in U.S. history—Boston’s 15-year-long Central Artery/Tunnel Project. Called the Big Dig, this was perhaps the poorest and most felonious case of project mismanagement in decades. From a starting $2 billion budget to a final price tag of $15 billion, the Big Dig cost more than the Panama Canal, Hoover Dam, or Interstate 95, the 1,919-mile highway between Maine and Florida.

Questions 1. Explain why it faced such problems.

2. How and why do project managers allow such massive endeavors to fall into such a state?

3. What do you think are the causes?

You are Joe Campbell, oldest son in the Campbell and Lessing families. You have been an

integral part of running the family business for ten years. Your dad and mom, James and Sue, rely

on you to run the cattle operation – which is a cash cow (you love that joke) for the family business.

The cow?calf operation brings in around $70,000 per year for 150 head of cattle and 1500 head of

stocker cattle. Realistically you think that you could increase the profit of this operation to

$100,000 per year, but you don’t want to work any more than you already are. There are other

things that you have going on, so why mess up your comfortable life.

In addition to the Campbell ranch, your mom’s family was also involved in farming in the

Perryton area. In fact, your mom, Sue Lessing Campbell, and her brother Bob, own much of the

surrounding farm area. The Lessing farm has been in the family for over 100 years and Bob and Sue

have a Texas Heritage Farm designation, for family farms that have been in operation for over 100

years. Bob is farming some of the Lessing land. Bob is the older brother by fourteen years, and

inherited the better sections of the Lessing farm. Bob’s four?plus sections (of 640 acres each, plus

some extraneous parcels) have access to water and are irrigated. Bob’s wife Alma passed away

suddenly three years ago. Your Uncle Bob relies on you for income as well. If you weren’t running

the cattle, your dad would have to do it, and Bob wouldn’t be able to rely on your dad to help him

out with the farming.

Bob doesn’t have any kids, and he’s pretty old. He’s likely to die soon, and when he does you’re

sure that his land will get added to the family farm. Since you’re the oldest it’s pretty likely that you

will get most of the farm, if not all of it when your father James dies. Particularly since your little

brother, Andy, has been gone for the past eight years. Hopefully your mom will still be alive, she

does the books. You were never interested in the books (too boring and confusing), so you would be

happy if Sue could continue in that role. It would be nice if Sue could teach your wife, Sara, to do the

books, so when Sue quits doing it you wouldn’t have to do it.

James and Sue have been really good to you. In fact, they built a house for you and your family

close to their house on some of the Campbell land. Maybe a little too close. You love your parents,

but you don’t really like them meddling in your business. But it will keep Sara happy. She gets mad

when you have to go away on your “business trips” to Oklahoma. But who can blame you? Perryton

is boring. So you spend some time in the Lucky Star Casino? Big deal. It’s not like the kids go hungry.

And the people there are more interesting than the people in Perryton. But now that Sara is out of

that stinking old doublewide and close to James and Sue to keep her busy, it will make your life

easier. On the whole James and Sue treat you well. On top of the house you get $3000 per month for

running the cattle operation. It’s nice to have a salary instead of being tied to profits on the farm.

Some years the crops don’t look too good and you don’t want to make less money because your dad

is old?school and won’t invest in irrigation and other new farming techniques. You are certain that

the farm has struggled in the past. You get your salary, and he has to suffer. You wish the farm was

doing better because you need a new pickup truck. You always have the oldest junk to drive around.

If James weren’t so cheap, you could have a new truck. At least your mom understands that you

work hard for the farm. Because you have to travel to meet with breeders and buyers for the cattle you spend a bunch of time away from the farm, in Oklahoma mostly. This gets expensive, so Sue

gives you $500 a month in cash under the table. No one knows about it except you and Sue. You

don’t even tell Sara.

Your little brother, Andy, is coming this weekend for your mom’s birthday. He’s an okay kid. He

went to college ? twice, once at Texas Tech, and he’s at Texas A&M right now. He had a big city job in

Dallas, but had to give it up to go back to school. It doesn’t seem like he makes good decisions. Why

would he give up that money to go to more school? At least he made a good choice in his wife.

Charlene is a good woman and comes from a good family. Your dad has asked that the three of you

meet while Andy is in town. He wants Andy to come back and work on the farm, but you doubt that

he would be willing to work in a small operation after living in Dallas. You don’t know how much he

made in Dallas, but you know he doesn’t make anything right now, since he is in school. Charlene is

waiting tables; she probably doesn’t make much doing that. You know that Charlene’s parents have

lots of money, so maybe they are supporting your brother and sister?in?law. They might have

enough money that coming back to Perryton would be a good thing. Maybe they could even buy you

out. If you had a lump sum of money to live off of, you would quit the farm today. You could still live

in Perryton. Everyone knows you here, and most of your high school football records still stand to

this day. In fact, you are a legend in Perryton. But if Andy wants to come back and work for your

dad, that’s great. He’s a good worker, and more hands makes for less work that each person has to

do.

You certainly hope that Andy doesn’t think he’s going to be in charge. Your father has been the

CEO, President, top farm hand, chief planter, and king of the harvest since you were a child. Even

when Uncle Bob was involved in the operation more actively he always deferred many of the

decisions to your dad. Andy has made some suspicious comments on different occasions when he

has been home. He is always talking about how productivity could be increased if he were running

things. Well, that’s not going to happen. You are the oldest and if anyone is going to run things, you

are. But if you are completely honest with yourself, you don’t want things to change much now. You

are happy with James running the operation for the next ten years and then passing it to you to run

when he’s ready to retire.

At some point in the future you would like to be in charge. But you know James, he will likely

make it a joint deal. Since you have a good knowledge about the cow?calf operation, and Andy

should be very knowledgeable about the crops after all that school, he will probably want you two

to share control if Andy comes back. You know that the two of you haven’t always agreed in the

past, but for the good of the family farm you might put differences aside. You are brothers after all.

If you have to, you would accept a joint leadership position in ten years, shared equally. That said,

another option could be to split control of the crop operation and the cattle operation.

Unfortunately, the farm shares some equipment and splitting the operation would lead to conflicts,

and some costly coordination efforts. These would have to be discussed, but it shouldn’t be a

problem as long as Andy is reasonable about using your equipment.

Your most important issue however is compensation. If Andy does come back to the farm, he

better not make more money than you do. You are the oldest, you have put ten years into this farm

and you expect to be compensated for that. You would not be happy at all if Andy makes more than

you do. And he should do his time in that doublewide before James and Sue build him a house. Andy

and Charlene don’t even have kids yet. You don’t want to buy him a house with your cow profits.

You are also concerned about the distribution of the land. Land in Perryton is a surprisingly

lucrative holding. Therefore, if you are able to negotiate for a share of the ownership of the land, it

would greatly increase the value of your total compensation package. This is your legacy. You want this farm. Worst case scenario would be if you get the irrigated land, since it’s worth more, and

Andy will get the dry land.

Your most important issues are preserving your ownership position in the future (but not

now) and maintaining the status quo – that is, no changes to the cattle business – so you have time

to take your “business trips” to Elk City. By no means do you want to work for your little brother.

And, he better not think that he’s going to be the heir to this enterprise, you’re the oldest and you

have put a lot of work into this farm. You want it. Of course you would be happy to have your

brother work for you. He is your brother after all, and he should be pretty good with the crop side

of the business. He could make you some good money in the future.

Questions:

1.  What are my target point and opening requests on these issues?

2.    Who are the important constituencies to whom I am accountable?

3. What do I know about the other negotiator's interests, negotiating style, and personal reputation?

4. What overall strategy do I want to pursue?

length of all answers should be 300 hundreds words

In the case of a start-up company (for interactive stories book for children) , what is the difference between its objectives and its long term aim? give examples for both.

Which of the five categories of definitions that ethicists have developed for "ethics" do you feel best apply to your activities as an engineer ?

1) Repositioning up: identify one example and analyze the reasons for success or failure 2) Repositioning down: identify one example and analyze the reasons for success or failure 3) Lateral repositioning: identify one example each of a success and a failure and analyze the reasons for the same

Discuss whether the choice of retail outlets effects the perceived value of a product.

Prospecting requires the leasing agent to have a full understanding of four key areas. Analyze these areas from the perspective of the landlord’s marketing director.

If you were the CEO of Toys R Us: - Explain what caused Toys R Us to fail. - What would your strategy and approach be to turn the Company around? Explain. - What would you have done to change the Company’s fate, so that it would be thriving today instead of going out of business?