Your book states to be wary of "gut reactions." Do you agree with this? Why or why not? Can you think of any examples where these types of behavioral reactions were advantageous for a company

Week 13 | Discussion 1: Empathy - The Misunderstood Skill

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In the classic novel, To Kill a Mockingbird, Atticus Finch says to his daughter Scout: “If you can learn a simple trick, Scout, you’ll get along a lot better with all kinds of folks. You never really understand a person until you consider things from his point of view – until you climb into his skin and walk around in it.”¹

Reference:

Empathy: The Misunderstood Skill

• When a person becomes defensive, we need a tactic or skill to diffuse the emotional response and translate the conversation to a problem-solving focus. This skill is empathy.
• Empathy is recognizing and labeling another person’s feelings and thoughts.
• This technique allows you to focus on facts, not on personality. Emotions are vented and dealt with so a discussion can continue constructively.
• Empathy is not agreement; it is a reflective technique to encourage open communication. The person witnesses you listening to him or her and will perceive you are trying to respond to his or her issues.

The Differences Between Sympathy, Empathy, and Apathy

• Sympathy: sameness of feeling; a feeling of approval of, or agreement with, an idea. “You poor thing, I know just how you feel, I had my report rejected, too.”
• Empathy: the ability to share in another’s emotion, thoughts, or feelings. “I see that you are concerned that the interview didn’t go well.”
• Apathy: lack of emotion or interest; unconcern or indifference. “It is ridiculous to get so upset over this.”

The Three-Step Process of Using Empathy to Influence Behavior

• Label the emotion – You seem annoyed about...
• Restate the content – You seem annoyed about your efforts going unnoticed.
• Create a transition sentence – You seem annoyed about your efforts going unnoticed. What steps can you take to publicize your work

Answer Part I - Use the following scenario to practice the three-step approach to empathy. Read the scenario, assume you are the team leader, and write an empathetic response using the three-step process.

Scenario

“Why are you giving me such a hard time about being five minutes late for our team meeting? Give me a break! You know that I have responsibilities at home, and it is hard for me to get here on time. I’m 40, and I have a wife and two small sons at home. Do you have to deal with sick kids? Do you have to arrange an emergency babysitter so you can get to class on time? Do you have to fight traffic to get here after working a full day? You would be much more understanding if you weren’t just a kid with no responsibility other than going to classes.”

Answer Part II - Once you have written your response, answer the following questions:

1. Did you find it hard to provide empathetic responses? Why or why not?
2. What step was the most difficult?
3. When would you most likely use the skill of empathy?
4. Can one make a mistake when using empathy?

The SWOT is an excellent research tool. But how do you know how to answer the elements of the SWOT--strengths, weaknesses, opportunities, threats? What do you need to make your answers reliable? As a related question, what constraints would you face in trying to do a reliable SWOT (access to research, budget limits, etc.) and how would you manage those?

How did Samsung eventually overtake their competitors?

Critical Thinking

The global marketplace has witnessed an increased pressure from customers and competitors in manufacturing as well as service sector (Basu, 2001; George, 2002).Due to the rapidly changing global marketplace only those companies will be able to survive that will deliver products of good quality at cheaper rate and to achieve their goal companies try to improve performance by focusing on cost cutting, increasing productivity levels, quality and guaranteeing deliveries in order to satisfy customers (Raouf, 1994).

Increased global competition leads the industry to increasing efficiency by means of economies of scale and internal specialization so as to meet market conditions in terms of flexibility, delivery performance and quality (Yamashina, 1995). The changes in the present competitive business environment are characterized by profound competition on the supply side and keenindecisive in customer requirements on the demand side. These changes have left their distinctive marks on the different aspect of the manufacturing organizations (Gomes et al., 2006). With this increasing global economy, cost effective manufacturing has become a requirement to remain competitive.

To meet all the challenges organizations try to introduce different manufacturing and supply techniques. Management of organizations devotes its efforts to reduce the manufacturing costs and to improve the quality of product. To achieve this goal, different manufacturing and supplytechniques have been employed. The last quarter of the 20th century witnessed the adoption of world-class, lean and integrated manufacturing strategies that have drastically changed the way manufacturing firm’sleads to improvement of manufacturing performance (Fullerton and McWatters, 2002).

Consult chapter 7 of your text book or secondary available data on internet and answer the following questions.

Question:

1. Assess the reasons for using lean thinking (suitable examples),what are the benefits from Suppliers to end users?

The global marketplace has witnessed an increased pressure from customers and competitors in manufacturing as well as service sector (Basu, 2001; George, 2002).Due to the rapidly changing global marketplace only those companies will be able to survive that will deliver products of good quality at cheaper rate and to achieve their goal companies try to improve performance by focusing on cost cutting, increasing productivity levels, quality and guaranteeing deliveries in order to satisfy customers (Raouf, 1994).

Increased global competition leads the industry to increasing efficiency by means of economies of scale and internal specialization so as to meet market conditions in terms of flexibility, delivery performance and quality (Yamashina, 1995). The changes in the present competitive business environment are characterized by profound competition on the supply side and keenindecisive in customer requirements on the demand side. These changes have left their distinctive marks on the different aspect of the manufacturing organizations (Gomes et al., 2006). With this increasing global economy, cost effective manufacturing has become a requirement to remain competitive.

To meet all the challenges organizations try to introduce different manufacturing and supply techniques. Management of organizations devotes its efforts to reduce the manufacturing costs and to improve the quality of product. To achieve this goal, different manufacturing and supplytechniques have been employed. The last quarter of the 20th century witnessed the adoption of world-class, lean and integrated manufacturing strategies that have drastically changed the way manufacturing firm’sleads to improvement of manufacturing performance (Fullerton and McWatters, 2002).

Consult chapter 7 of your text book or secondary available data on internet and answer the following questions.

1. Assess the reasons for using lean thinking (suitable examples),what are the benefits from Suppliers to end users?

Complete with detailed information:-

Write an example of the following:

•         Open ended question

•         Close-ended ordered question

- Likert scale

- Semantic differential

•         Close-ended unordered question

•         Partially close-ended question

•         Branching question with 3 parts

Johnson Matthey Battery

1. Use the VRIO framework to identify the competitive position held by your firm.  Which of these resources are helpful in sustaining the firm’s competitive advantage?  Why is each important?

People who serve alcohol to others take a risk. In some legal circumstances, they can be held legally responsible for the actions of the people they serve.

Is this fair? Should an intoxicated person be the only one liable if harm results? If not, in what specific circumstances is it fair to stretch liability to other people?

Please answer with IRAC :)

Daily high temperatures in St. Louis for the last week were as​ follows:

9595​,

9191​,

9393​,

9494​,

9595​,

8686​,

9090

​(yesterday).

​a) The high temperature for today using a​ 3-day moving average ​=

degrees ​(round your response to one decimal​ place).

​b) The high temperature for today using a​ 2-day moving average ​=

degrees ​(round your response to one decimal​ place).

​c) The mean absolute deviation based on a​ 2-day moving average​ =

degrees ​(round your response to one decimal​ place).

​d) The mean squared error for the​ 2-day moving average​ =

degrees squareddegrees2

​(round your response to one decimal​ place).

​e) The mean absolute percent error​ (MAPE) for the​ 2-day moving average​ =

​(round your response to one decimal

place​).

Assume you are a shareholder for a manufacturing company in a small town far from your home. Would you be willing to trade polluting the environment in that one town for an increase in firm profits? Explain for me why or why not. If the CEO of the company decided not to pollute the environment and profits decreased as a result, how should the firm market that decision to you and other stakeholders? What info is needed?

Question #1: As we learned in prior classes, the first step of implementing strategic management is environmental scanning. Please conduct some general web search to determine, as of 2007, if the United States auto market would be attractive to Chery. [You can look at the growth of cars sold in the united around that period]

Question #2: If Chery were to go solo (without having a partner) in entering the United States to market its compact passenger vehicles, what would be the biggest selling point? And please evaluate the potential challenges it would face vis-à-vis the following aspects

Production

Marketing

Institutional relation (environmental and regulatory)

The speed of entry into the U.S

Question #3: Based on Case (A), what could Chrysler get out of the intended alliance with Chery? (benefits) Would there be any unintended consequences for Chrysler? (risks)

Question #4: Case (B) mentioned Jaguar Land Rover (JLR) and BMW both entered through forming a joint venture with local partners. Why would they pursue such an entry mode

Question #5: Please suggest an alternative mode of entry to Chery with justifications.

If you were put in charge of marketing at a small business in your hometown. What CSR or sustainability strategies would you consider for that business? What was the reason for selecting these strategies?

Blair & Rosen, Inc. (B&R) is a brokerage firm that specializes in investment portfolios designed to meet the specific risk tolerances of its clients. A client who contacted B&R this past week has a maximum of $55,000 to invest. B&R's investment advisor decides to recommend a portfolio consisting of two investment funds: an Internet fund and a Blue Chip fund. The Internet fund has a projected annual return of 17%, while the Blue Chip fund has a projected annual return of 8%. The investment advisor requires that at most $25,000 of the client's funds should be invested in the Internet fund. B&R services include a risk rating for each investment alternative. The Internet fund, which is the more risky of the two investment alternatives, has a risk rating of 5 per thousand dollars invested. The Blue Chip fund has a risk rating of 4 per thousand dollars invested. For example, if $10,000 is invested in each of the two investment funds, B&R's risk rating for the portfolio would be 5(10) + 5(10) = 100. Finally, B&R developed a questionnaire to measure each client's risk tolerance. Based on the responses, each client is classified as a conservative, moderate, or aggressive investor. Suppose that the questionnaire results classified the current client as a moderate investor. B&R recommends that a client who is a moderate investor limit his or her portfolio to a maximum risk rating of 240.

perform a 5 forces analysis for Ryanair