Part I.

Answer the following three (3) questions. Copy and paste the questions into the Text Submission box (below), then type your answers directly below each question.  

Q1. What is feedback? How can verbal feedback affect customer encounters?

A.

Q2. Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions.

A.

Q3. What are the four spatial distances observed in Western cultures, and for which people or situations is each typically reserved?

A.

Part II.

Although we live in a global world, nonverbal communication in different cultures show such drastic differences that you might get the feeling we are from different planets. If you ever find yourself working on a multi-cultural project, it's important to understand these differences.

1. Choose a culture and explore the differences in nonverbal communication in the following areas:

Facial expressions

Head movements

Hand and arm gestures

Physical space

Touching

Eye contact

Physical postures

explain one controversy associated with the diagnosis of women with borderline personality disorder and one controversy associated with the diagnosis of antisocial personality disorder in men.

In December 2016, Arshad Ali joined Imperial Computers Ltd. (ICL) as a Senior Programmer, with a handsome pay. Prior to this job, he worked successfully as an assistant programmer in Gem Computers (Gem). Arshad felt that ICL offered better career prospects, as it was growing much faster than Gem, which was a relatively small company.

Although Arshad had enjoyed working there (at Gem), he realized that to grow further in his field, he would have to join a bigger company, and preferable one that handled international projects. He was sure he would excel in his position at ICL, just as he had done in his old job at Gem.

ICL had international operations and there was more than a slim chance that he would be sent to USA or the UK on a project. Knowing that this would give him a lot of exposure, besides looking good on his resume, Arshad was quite excited about his new job.

Arshad joined Gunjan’s five-member team at ICL. He had met Gunjan during the orientation sessions, and was looking forward to working under her. His team members seemed warm and friendly, and comfortable with their work. He introduced himself to the team members and got to know more about each of them.

Wanting to know more about his boss, he casually asked Rehman, one of the team members, about Gunjan. Rehman said, “Gunjan does not interfere with our work. In fact, you could even say that she tries to ignore us as much as she can.” Arshad was surprised by the comment but decided that Gunjan was probably leaving them alone to do their work without any guidance, in order to allow them to realize their full potential.

At Gem, Arshad had worked under Sultan and had looked up to him as a guide and mentor – always guiding, but never interfering. Sultan had let Arshad make his own mistakes and learn from them. He had always encouraged individual ideas, and let the team discover the flaws, if any, through discussion and experience. He rarely held an individual member of his team responsible if the team as a whole failed to deliver – for him the responsibility for any failure was collective. Arshad remembered telling his colleagues at Gem that the ideal boss would be someone who did not interfere with his/her subordinate’s work. Arshad wanted to believe that Gunjan too was the non-interfering type. If that was the case, surely her non-interference would only help him to grow.

In his first week at work, Arshad found the atmosphere at the office a bit dull. However, he was quite excited. His team had been assigned a new project and was facing a few glitches with the new software. He had thought about the problem till late in the night and had come up with several possible solutions. He could not wait to discuss them with his team and Gunjan. He smiled to himself when he thought of how Gunjan would react when he will tell her that he had come up with several possible solutions to the problem. He was sure she would be happy with his having put in so much effort into the project, right from day one.

He was daydreaming about all the praise that he was going to get when Gunjan walked into the office. Arshad waited for her to go into her cabin, and after five minutes, called her up, asking to see her. She asked him to come in after tem minutes. When he went in, she looked at him blankly and asked, “Yes?” Not sure whether she had recognized him, Arshad introduced himself. She said, “Ok, but why did you want to meet me?” Arshad started to tell her about the problems they were having with the software. But before he could even finish, she told him that she was busy with other things, and that she would send an email with the solution to all the members of the team by the end of the day, and that they could then implement it immediately. Arshad was somewhat taken aback. However, ever the optimist, he thought that she had perhaps already discussed the matter with the team.

Arshad came out of Gunjan’s cabin and went straight to where his team members sat. He thought it would still be nice to bounce ideas off them and also to see what solutions others might come up with. He told them of all the solutions he had in mind. He waited for the others to come up with their suggestions but not one of them spoke up. He was surprised, and asked them point-blank why they were so disinterested.

Aftab, one of the team members, said, “What is the point in our discussing these things? Gunjan is not going to have time to listen to us on discuss anything. She will just give us the solution she thinks is best, and we will just do what she tells us to do; why waste everyone’s time?”

Arshad felt his heart sink. Was this the way things worked over here? However, he refused to lose heart and thought that maybe, he could change things a little. But as the days went by, Arshad realized that Gunjan was the complete opposite of his old boss.

While she was efficient at what she did and extremely intelligent, she had neither the time nor the inclination to groom her subordinates. Her solutions to problem were always correct, but she was not willing to discuss or debate the merits of any other ideas that her team might have. She did not hold the team down to their deadlines not did she ever interfere. In fact, she rarely said anything at all. If work did not get finished on time, she would just blame her team, and totally disassociate herself from them.

Time and again, Arshad found himself thinking of Sultan his old boss, and of how he had been such a positive influence. Gunjan, on the other hand, even without actively doing anything, had managed to significantly lower his motivation levels.

Arshad gradually began to lose interest in his work – it had become too mechanical for his taste. He didn’t really need to think; his boss had all the answers. He was learning nothing new, and he felt his career was going nowhere. As he became more and more discouraged, his performance suffered. From being someone with immense promise and potential Arshad was now in danger of becoming just another mediocre techie.

Questions:

Q1. What, according to you, were the reasons for Arshad’s disillusionment? Answer the question using Maslow’s Hierarchy of Needs.

What are the stages of moral development and how might they relate to the tendency to use aggression in sport? 1 page

Think about a time when you believed an emotional appeal put forth by a political party, company, marketing campaign, or piece of advertising only to find out that you were not quite told the truth. Explain the situation, what was told to you, what the truth was, how you uncovered it, and how finding out that you were misled made you feel. Also explain if, or how, this experience changed how you view arguments put in front of you.

Write about a paragraph or two about gun control.

Discuss the inherent logic and logical fallacies on both sides of gun control topic (do not pick one that you feel strongly about since you may not be able to separate your personal views from the analysis). Do not take a side in the discussion--just analyze the way each side argues its point (and the mistakes they may make).

What are some of the stigmas toward mental illness/health that exist in our culture today? What are some contributing factors to any stigmas that exist toward mental illness? What might be done to help decrease any existing stigmas?

Do you remember the proverb declaring that if you give a man a fish, you feed him for a day; if you teach him how to fish, you feed him for a lifetime? Do you agree with critics who apply this proverb to TOMS’ charity model? Why or why not.

Beyond judging the charity work of TOMS, think about how its message and appeal have captured so much buy-in from young people. When you write business messages, how can you alter your writing to engage audiences of various ages or at various education levels?

30-page research study on Management Systems

For each of the following products select a level from Maslow’s Hierarchy of need and describe how to use the need selected to promote the product. The products are books (hard copy), Wilson baseball gloves, and Samsung phones, and Honda Snow Throwers. What are the pros and cons to using Maslow’s needs hierarchy in segmenting and positioning.

Explain how this method has been used to research key findings in the field of Learning Theory.

Propose your own research question related to Learning and Behavior that you might be interested in researching.

How would you use this method to study your own question?

Discuss any ethical considerations relating to either animal or human subjects that are important to consider when using your research method.

30-page research study on Ethical Leadership : The Past, Present and the Future