Conflict in an Emergency Situation: A Case Study

You are the director of Public Health Preparedness in Puerto Rico. In 2017, Puerto Rico was hit by Hurricane Maria. Puerto Rico has major infrastructure deficiencies, and the Puerto Rico Electric Power Authority has been unable to re-install power to remote areas. Six months after the hurricane hit the island, 100,000 Puerto Ricans are still without power (vox.com downloaded on 5/14/18). On Saturday morning, a social worker calls to inform you that a 31-year-old resident, Raul Ortega Gonzalez, has remained in his family house without power and is in need of surgery for a painful hernia. A visiting nurse stopped by his home this morning and recommended that he be taken to a hospital in San Juan to receive the treatment he needs. He is refusing to leave his home as he believes that his home will be vandalized if left empty. The nurse called on the state social worker to speak with the Ortega Gonzalez family and the ambulance service to transport Raul to San Juan. This family has weathered many storms, and they have moved to New Jersey from Puerto Rico to allow their younger children to remain in school while Puerto Rico regains power. The family plans to return to the family home at the end of the school year. The family does not understand why the surgery cannot wait the one month left of the school year and are infuriated that the state would impose its values on their family. Furthermore, how can the state not understand Raul’s concerns with the vandalism that has affected the area?

As the director of Public Health Preparedness, you receive a call from the ambulance service staff later in the morning, and they inform you that they are not wasting their time with Raul Ortega Gonzalez—that the family can do with him what they choose. The head nurse is terribly upset as she believes that his life is being placed at risk and insists that the ambulance service must take Raul to the hospital.

1. Identify the sources for this conflict.
2. Why has the conflict escalated?
3. What would you do to assist in the negotiations with Mr. Ortega Gonzalez?

What do you think is the value of creating a presentation? How can overcome any concerns with regards to presenting?

Nooner Appliance Producers (NAP), a small appliance manufacturing company that specializes in clocks, must decide what types and quantities of output to manufacture for each week’s sale. Currently Nooner makes only two kinds of clocks, regular clocks and alarm clocks, from which the product mix is selected. Next week’s product mix can only be produced with the labor, facilities, and parts currently on hand. These supplies are as follows:

Number of labor hours    1,600

Number of processing hours    1,800

Number of alarm assemblies    350

The resources are related to the two alternative manufactured outputs, regular clocks and alarm clocks, in the following way: each regular clock produced requires 2 hours of labor and 6 hours of processing, while each alarm clock produced requires 4 hours of labor and 2 hours of processing. The profit per unit for regular clocks is $3.00 while the company makes $8 per unit for alarm clocks. Additionally, at least 300 clocks in total must be produced. How many of each type of clock should Nooner produce to maximize profit? The LP structure and solution are shown below where X1 represents regular clocks and X2 represents alarm clocks.  

LINEAR PROGRAMMING PROBLEM: Nooner Appliance Producers (NAP)

MAX 3X1+8X2

    S.T.

      1) 2X1+4X2<1600

       2) 6X1+2X2<1800

       3) 1X2<350

       4) 1X1+1X2>300

OPTIMAL SOLUTION

Objective Function Value = 3100.000

      Variable Value Reduced Costs   

   -------------- --------------- ------------------

         X1 100.000 0.000

         X2 350.000 0.000

     Constraint Slack/Surplus Dual Prices    

   -------------- --------------- ------------------

         1 0.000 1.500

         2 500.000 0.000

         3 0.000 2.000

         4 150.000 0.000

OBJECTIVE COEFFICIENT RANGES

   Variable Lower Limit Current Value Upper Limit

------------ --------------- --------------- ---------------

      X1 0.000 3.000 4.000

      X2 6.000 8.000 No Upper Limit

RIGHT HAND SIDE RANGES

  Constraint Lower Limit Current Value Upper Limit

------------ --------------- --------------- ---------------

       1 1400.000 1600.000 1766.667

       2 1300.000 1800.000 No Upper Limit

       3 300.000 350.000 400.000

       4 No Lower Limit 300.000 450.000

Using the output from the Management Scientist, answer the remaining questions.

(a)    What are the values of the primary variables and the objective function?

(b)    What are the values and interpretations of all slack and surplus variables?

(c)    Determine (compute manually) and interpret the range of optimality for the objective function coefficient for regular clocks.

(d)    Interpret each of the shadow prices.

Topic-Describe a specific decision situation involving your targeted behavior using all steps in the consumer decision-making process.

Paragraph 1 will explore the week’s topic(s) and link it to how it influences your behavior.
Paragraph 2 will describe changes in your behavior this week, and how the behavior is changing

Paragraph 3 how you do this week? any changes and what results did you see?

(Behavior that I want to change is: I will exercise at least 4 times every week.)

What is international strategy? Why is international strategy is important.

What the four techniques for leading cross cultural projects?

You are a project manager for a consulting firm. You are going to hire four new employees. The candidates that you are choosing from are named Amy, Bob, Charlie, Debbie, and Elizabeth. You are managing two projects that you will use your new employees to complete. Project 1 will require at least 700 labor hours and Project 2 will require at least 870 labor hours. Elizabeth is the owner’s daughter so you will have to hire her. Amy and Charlie used to work together, but they can’t stand each other. If you hire one, you can’t hire the other.

You have contracts that guarantee a set fee for each of the projects. Your profit will be determined by your ability to minimize your labor costs. Each of the employees you hire will require a signing bonus. The respective signing bonuses required for each employee if hired follow: Amy $24,000; Bob $11,000; Charlie $16,000; Debbie $17,000; Elizabeth $15,000.

The hourly rate you pay each employee is determined by the type of project to which they are assigned. For Project 1, the required hourly rates for each employee if hired follow: Amy $100; Bob $95; Charlie $85; Debbie $50; Elizabeth $45. For Project 2, the required hourly rates for each employee if hired follow: Amy $60; Bob $40; Charlie $75; Debbie $120; Elizabeth $130. If you hire an employee, they can be used for both projects. Labor should be allocated in one hour increments.

During the lifespan of these two projects, the candidates are available to work the following number of hours: Amy 440; Bob 730; Charlie 520; Debbie 680; Elizabeth 590. Which candidates will you hire?

Explain how MIS enabling business communications at Facebook? (250 words)

1. When discussing data quality issues, why is it important to get the entire group together?

2. By preparing a report that includes the data quality issues, Barbara can provide the details to the team. Why is it important to have the specific issues typed out for all to view?

3. Barbara mentions that truncated fields are causing information to be cut off. What review process can help the team understand which fields are impacted by this?

4. In the video, another data quality issue involves the Male/Female or M/F usage. How can various ways to display data impact facility operations?

Video Transcript

Data Quality Nightmare

[ Music ]

>> Maybe we should get started. I have to meet with a vendor in less than an hour. If Richard doesn't show up I can just catch him up on what we talk about.

>> Well, and that's a shame because the reason I wanted us all here at the same time is because I have a number of complaints here from various departments regarding data quality issues.

>> Well, I'm sorry. I'm sorry; I apologize. Yell at me later it was an emergency. How much did I miss?

>> That's okay emergencies are our middle name. I was just saying that the reason I wanted us all here together in the same room is because I have some complaints here from various departments regarding data quality issues that show that we have some problems.

>> Yeah, and you've probably got complaints from people in my department.

>> Oh, I do, here's some samples. I think these samples cover the problem areas that I've identified. For example, here's one with data fields that are too short on some forms; it's the last name, street names being truncated, and then the truncated information gets forwarded on to other departments that need the full information.

>> So if the field sizes aren't consistent from form to form, then just changing one form's field size can have consequences down the line?

>> Exactly. Here's another where consistency is the problem. We're using different terms for the same information and counter number on one form is referred to on another form as the case number.

>> How could that be confusing?

>> You're kidding?

>> Yeah.

>> Oh, all right. Well, here's another where data is being entered in different ways. For instance, m slash f on one form, and male slash female on another form. Now here we have a complaint where patients have multiple record numbers and they're not being linked, so we're not collecting required data, we're putting out inaccurate reports and complete medical records aren't being generated, which can certainly have a major impact on patient care.

>> Oye.

>> Oye is right, so now we have an idea of the breath of the problem; any ideas on how to address them?

[ Silence ]

We ended up looking at a number of options to dig ourselves out of this hole we'd put ourselves in. We decided to create a data dictionary for the development of forms; this dictionary would specify the wording for the basic choice, and the number of characters in the field for that choice wherever appropriate. For instance, the form would say that you have to choose between male, female, and unknown for gender, not just m, f, and u. Richard said that we can get algorithm software that can identify potential duplicate records; it can also perform data modeling to determine our data needs, and that can even include what we need in terms of compliance with UHDDS and/or other data set requirements. We also discussed forming a team to manage communications so that, for instance, data fields would not be cut off or changed without making sure everybody who needs to know would be properly notified. Whatever solutions we end up choosing it's clear that there's going to have to be some training involved, but I think that we all expected that. It's too complex to be solved just by pushing a button. The solution is going to require a certain amount of hands-on education.

Consider the following open positions at a local telecommunications company:

- Customer Service Representative

- Operations Manager

- VP of Marketing

Describe the applicable labor markets for each of these positions and how you would recruit for these positions, including specific sources that you would utilize.

Legal Standard Of Proof:

What is the definition of these and explain these

1) Probable cause

2) Preponderance of the evidence

3) Clear and convincing evidence

4) Beyond a reasonable doubt

What assumptions about J.C.Penny’s 5C’s (Customers, Competitors, Collaborators, Context, and Company) must hold true for the repositioning to be effective? What does Johnson perceive in these factors that lead him to believe that “Fair and Square” pricing can be a successful approach for J.C. Penney?

read the case J.C. Penney's 'Fair and Square' Pricing Strategy. Harvard Business School Case.

what are the importance of setting policy priorities for budgeting purposes

How does the involvement of paid staff and volunteers in program development enhance a volunteer-based program?