In your own words, how does Starbucks deal with potential cross-cultural issues when entering the China market. Propose your own solutions as well.
These are some cultural problem between USA and China:
Hierarchy is more dominant in China than in the USA
Americans way of talking can be found rude to the Chinese culture
The Chinese are more inclined to foster a stronger relationship
Social media influence in China is lower than the USA
Status is very important in Chinese culture
Give some solutions to the problems.
In: Operations Management
Below is a list of jobs that must be accomplished to complete the new project. Assume the company wants to complete the project as early as possible, a) what is the added project cost?
You need not to show the network diagram.
Activity |
Immediate Predecessor |
Normal Time (Days) |
Crash Time (Days) |
Normal Cost |
Crash Cost |
A |
None |
8 |
7 |
$45 |
$50 |
B |
A |
3 |
1 |
$60 |
$65 |
C |
A |
11 |
9 |
$110 |
$150 |
D |
A |
6 |
5 |
$50 |
$90 |
E |
B |
9 |
6 |
$90 |
$120 |
F |
E |
2 |
1 |
$20 |
$40 |
G |
C, D |
5 |
4 |
$80 |
$100 |
H |
D |
7 |
6 |
$70 |
$100 |
I |
E, G |
4 |
4 |
$40 |
$40 |
J |
H |
8 |
7 |
$110 |
$120 |
K |
F, I, J |
15 |
13 |
$150 |
$250 |
b) What is project management?
______________________________________________________________________________________________________________________________________________________
In: Operations Management
You are the HR consultant for Company ABC. Bob Simpson, their Director of Training, approached you and asked you to create a training plan for their Customer Service Representatives. As most of them are fresh out of high school/college, they lack clear communications skills, the ability to handle surprises, and persuasion skills when they interact with clients on the phone and in person.
Your job is to create a training plan by incorporating what you learned in Chapter 1 – 4. Ensure you include the following in your plan:
Training Objective
Training Content
Training Methods
In: Operations Management
In: Operations Management
A real estate builder wishes to determine how house size (House) is influenced by family income (Income), family size (Size), and education of the head of household (School). House size is measured in hundreds of square feet, income is measured in thousands of dollars, and education is in years. The builder randomly selected 50 families and ran the multiple regression. Microsoft Excel output is provided below:
Which of the independent variables in the model are significant at the 5% level?
In: Operations Management
Of the list of bargaining issues, which would be most important to you and why?
In: Operations Management
(TCO 8) Malicious data modification or tampering is an attack against
data confidentiality.
data integrity.
data availability.
data accountability.
Question 105 pts
(TCO 9) A threat assessment is a(n)
identification of types of threats an organization might be exposed to.
systematic rating of threats based upon level of risk and probability.
potential level of impact.
likelihood of a threat materializing.
Question 115 pts
(TCO 10) When it comes to HIPAA, which of the following does PHI stand for?
Public health information
Public health institution
Protected health information
Protected health institution
Question 125 pts
(TCO 10) The administrative safeguards say that a risk assessment is
suggested.
not needed.
recommended.
required.
In: Operations Management
An important part of many federal information security regulations, such as the Gramm-Leach-Bliley Act, is to identify and assess threats against information systems. Define and explain the following concepts associated with this process: threats, threat assessment, threat analysis, threat risk, and threat probability.
In: Operations Management
family business sustainability, how applies sustainability to family business management?, depth discusion of the main findings
In: Operations Management
George Kyparisis owns a company that manufactures sailboats. Actual demand for George's sailboats during each of the past four seasons was as follows:
Year
Season |
1 |
2 |
3 |
4 |
Winter |
1 comma 4001,400 |
1 comma 2001,200 |
1 comma 0001,000 |
960960 |
Spring |
1 comma 5601,560 |
1 comma 4201,420 |
1 comma 6401,640 |
1 comma 5801,580 |
Summer |
1 comma 0001,000 |
2 comma 1002,100 |
2 comma 0402,040 |
1 comma 9601,960 |
Fall |
600600 |
750750 |
650650 |
500500 |
George has forecasted that annual demand for his sailboats in year 5 will equal
6 comma 0006,000
sailboats.
Based on the given data and using the multiplicative seasonal model, the demand level for George's sailboats in the spring of year 5 will be
nothing
sailboats (enter a whole
number).
In: Operations Management
What is meant in paragraph 398 in philosophical investigations?
In: Operations Management
Lineberryv.State Farm Fire Cas. Co.
United States District Court, M.D. Tennessee, Nashville DivisionApr 4, 1995
William Edward Farmer, Lebanon, TN, Susan Kerr Lee, John P. Konvalinka, Grant, Konvalinka Grubbs, P.C., Chattanooga, TN, Michael E. Galligan, Galligan Newman, McMinnville, TN, for Dewey Lineberry.
John W. Wagster, Hollins, Wagster Yarbrough, Nashville, TN, for State Farm Fire and Cas. Ins. Co.
ECHOLS, District Judge.
Presently pending before this Court are Plaintiff Lineberry's Motion for Summary Judgment, Plaintiff Robinson's Motion for Summary Judgment, and Defendant State Farm's Motion for Summary Judgment. For the reasons outlined herein, Plaintiff Lineberry's motion is GRANTED, Plaintiff Robinson's motion is GRANTED, and Defendant State Farm's motion is DENIED.
Plaintiffs, Dewey Lineberry and Bill Robinson, seek a declaratory judgment requiring State Farm Fire Casualty Co. ("State Farm") to defend and indemnify them against actions in state court pursuant to personal liability policies of insurance issued by State Farm to Lineberry and Robinson. Lineberry and Robinson originally filed these actions in the Circuit Court of Wilson County, Tennessee, but State Farm subsequently removed them to this Court. Upon their removal, the two cases were consolidated, as the underlying facts and insurance policies are identical.
Plaintiffs are currently defending four separate actions brought in the Circuit Court of Wilson County, Tennessee by four women. The allegations of all four suits are essentially the same. Lineberry apparently had sexual relationships with the four women over the period of time stated in the lawsuits. In the course of building himself a new office building, Lineberry enlisted the help of Robinson to construct a "secret" viewing room adjoining the recreation room and the restroom of Lineberry's personal office. Two-way mirrors were constructed into the walls of the recreation room and restroom so that anyone in the viewing room could look through the mirrors and observe occupants of the recreation room and bathroom without the occupants' knowledge. The occupants of the recreation room and restroom could see only their own reflections in the mirrors. Lineberry and Robinson set up a video camera in the viewing room so that the persons and activities in the recreation room and restroom could secretly be filmed through the two-way mirrors.
On occasions Lineberry brought the unsuspecting females to his office where Robinson, who was hiding in the viewing room, secretly videotaped their sexual activities. Lineberry contends this scheme was approved or suggested by his attorney as a way to preserve proof of his sexual activities in the event one of his unsuspecting female guests falsely accused him of some impropriety. He maintains that this extraordinary precaution was taken only for his own protection, and that he had no intention of disclosing the video tapes of his sexual escapades to any other person. At some later time, Lineberry and his attorney had a dispute. Subsequently, Lineberry's attorney notified the Wilson County District Attorney of Lineberry's clandestine videotaping activities. After a search warrant was obtained, Lineberry's office was searched, and the tapes were seized by local law enforcement officials. The women depicted in the videotapes were then asked to come to the Sheriff's Department, identify themselves on the videotapes, and explain their actions. All four women deny they were aware they had been filmed.
Each of the four women filed a separate lawsuit in the Circuit Court of Wilson County. The suits charge Lineberry and Robinson with outrageous conduct, intentional infliction of emotional distress, fraud or constructive fraud, misrepresentation, appropriation, and invasion of their rights to privacy. Each of the women seek recovery for humiliation, mental distress, and emotional pain and suffering which resulted from the actions of Lineberry and Robinson.
Both Lineberry and Robinson possess personal liability umbrella insurance policies with State Farm. They contend that pursuant to the provisions of those policies, State Farm must defend and indemnify them against the claims for invasion of privacy in the four lawsuits filed in Wilson County, Tennessee.
It is undisputed that both policies contain the same language relating to a covered "loss." Pursuant to the policies, if the insureds "are legally obligated to pay damages for a loss, [State Farm] will pay [the insured's] net loss minus the retained limit." (Docket Entry No. 44, Exhibit 1 at 3.) It also is undisputed that there is no retained limit in either Lineberry's or Robinson's policy. Therefore, for any losses covered by these policies, State Farm would be liable for the entire loss, up to the policy limit.
"Loss," as defined under the terms of both policies, means "an accident that results in personal injury or property damage during the policy period." (Id. at 1 (emphasis added).) "Personal injury," in turn, is defined as:
a. bodily harm, sickness, disease, shock, mental anguish or mental injury . . .;
b. false arrest, false imprisonment, wrongful eviction, wrongful detention, malicious prosecution or humiliation;
c. libel, slander, defamation of character or invasion of rights of privacy; and
d. assault and battery.
(Id. at 2 (emphasis added).)
The policies also contain a provision which excludes coverage for intentional acts or acts which are expected. Specifically, the policies provide that State Farm:
will not provide insurance . . . for personal injury or property damage:
a. which is either expected or intended by you; or
b. to any person or property which is the result of your willful and malicious act, no matter at whom the act was directed. (Id. at 4.)
Plaintiffs contend that State Farm, having specifically insured them against losses caused by the invasion of the right to privacy, must both defend them against the claims presented in the four lawsuits and indemnify them for any damages awarded to the four women. State Farm contends it is not required to defend or indemnify against these claims because the losses were not the result of an "accident" and the claims fall within the policy's exclusion for intentional or expected acts.
Plaintiffs counter Defendant's arguments by pointing to the language in the policy which defines "personal injury" by specifically listing a number of intentional torts, including invasion of the right of privacy. In other words, the losses insured against are those resulting in personal injury, which under the policy's definition includes certain types of intentional torts. An intentional tort is a civil wrong or injury which occurs as a result of the intentional act of another person. For example, one cannot commit an act of assault and battery accidentally. Likewise, one cannot be liable for malicious prosecution without intending to prosecute the victim. Plaintiffs further contend that one cannot invade a person's privacy by accident, because invasion of the right of privacy is inherently an intentional tort. Therefore, Plaintiffs allege that State Farm insured them against damages resulting from certain specific intentional torts, namely, invasion of right of privacy. However, in a separate section of the State Farm policy, under "Exclusions," the policy excludes coverage for injuries which were "intended or expected." Plaintiffs contend these provisions result in contradictory coverage or coverage which is ambiguous or merely illusory. Plaintiffs, therefore, maintain that the policy's ambiguity should be construed against the drafter, State Farm, and in Plaintiffs' favor.
Defendant alleges that the insurance policy provisions are not contradictory and the coverage is not illusory, because an invasion of the right to privacy is not necessarily an intentional tort. If that were correct, the policy would not necessarily be ambiguous, as the policy would cover injuries resulting from unintentional invasions of the right of privacy and would exclude those which are intentional.
Because there are no genuine disputes of material fact and the crux of the dispute is the legal interpretation of the insurance policies, the parties have agreed to have the case resolved by means of cross-motions for summary judgment. In ruling on a motion for summary judgment, this Court must construe the evidence produced in the light most favorable to the non-moving party, drawing all justifiable inferences in his or her favor. See Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 255, 106 S.Ct. 2505, 2513-14, 91 L.Ed.2d 202 (1986). A party may obtain summary judgment if the evidentiary material on file shows "that there is no genuine issue as to any material fact and that the moving party is entitled to a judgment as a matter of law." Fed.R.Civ.P. 56(c).
It is well-established that an insurance policy, which is nothing more than a contract between the insurance company and the insured, should be given its plain meaning. State Farm Mutual Auto. Ins. Co. v. Oliver, 406 F.2d 409, 410 (6th Cir. 1969); Purdy v. Tenn. Farmers Mut. Ins. Co., 586 S.W.2d 128, 130 (Tenn.Ct.App. 1979). However, where policy language is ambiguous, "the policy must be construed in favor of the insured and against the insurer." Purdy, 586 S.W.2d at 130; Oliver, 406 F.2d at 410; Allstate Ins. Co. v. Watts, 811 S.W.2d 883, 885 (Tenn. 1991). Exclusionary clauses are to be strictly construed against the insurer. Phillips v. Gov't Employees Ins. Co., 395 F.2d 166, 167 (6th Cir. 1968); Travelers Ins. Co. v. Aetna Casualty Sur. Co., 491 S.W.2d 363, 367 (Tenn. 1973).
There are four kinds of invasion of rights to privacy: (1) appropriation; (2) unreasonable intrusion; (3) public disclosure of private facts; and (4) false light publicity. Restatement (Second) of Torts § 652A (1977). Therefore, the inquiry regarding the necessary intent for invasion of the right to privacy requires that this Court examine all four forms of that tort. (Please look the comment section for the rest of the case)
questions
#1. The procedural history of the case/litigation (i.e. what happened since the filling of the petition/complaint within the court system including important motions and court rulings?)
#2. What is the court's decision?
In: Operations Management
A waiter takes an order at a table, and then enters it online via one of the six terminals located in the restaurant dining room. The order is routed to a printer in the appropriate preparation area: the cold item printer if it is a salad, the hot-item printer if it is a hot sandwich or the bar printer if it is a drink. A customer’s meal check-listing (bill) the items ordered and the respective prices are automatically generated. This ordering system eliminates the old three-carbon-copy guest check system as well as any problems caused by a waiter’s handwriting. When the kitchen runs out of a food item, the cooks send out an ‘out of stock’ message, which will be displayed on the dining room terminals when waiters try to order that item. This gives the waiters faster feedback, enabling them to give better service to the customers. Other system features aid management in the planning and control of their restaurant business. The system provides up-to-the-minute information on the food items ordered and breaks out percentages showing sales of each item versus total sales. This helps management plan menus according to customers’ tastes. The system also compares the weekly sales totals versus food costs, allowing planning for tighter cost controls. In addition, whenever an order is voided, the reasons for the void are keyed in. This may help later in management decisions, especially if the voids consistently related to food or service. Acceptance of the system by the employees is exceptionally high since the waiters and waitresses were involved in the selection and design process. All potential users were asked to give their impressions and ideas about the various systems available before one was chosen.
1. Please identify the business rules, the entity relationship diagram and the potential database tables, using common sense and the information provided in this case (please include a legend)
In: Operations Management
How should a healthcare organization, such as a hospital, work to ensure that standards are set (what are they) and how they can be complied with (how would you).
In: Operations Management
How the coronavirus is changing the influencer business, according to marketers and top Instagram and YouTube creators
Amanda Perelli and Dan Whateley
JetsetChristina
As the near-term effects of the coronavirus outbreak continue to be felt across the global economy, businesses and creators in the influencer-marketing industry are doing their best to adapt.
Influencers have seen their sponsorship deals shut down and events cancelled, with many shifting their focus to alternative revenue streams that allow them to continue to earn a living without leaving their homes.
Influencer-marketing agencies are seeing brands postpone campaigns while also observing that engagement on social-media posts is higher than normal as more consumers spend time in physical isolation. Advertisers are also discovering that the influencer-marketing business model could be particularly well-suited to a time in which DIY ad content filmed at home remains viable while commercial photo shoots are shut down.
Business Insider spoke to influencer-marketing professionals across the industry to better understand how they are adjusting their businesses during the coronavirus pandemic and the resulting economic turmoil.
Travel and event-based opportunities have shut down for influencers
Instagram influencers and YouTube creators who earn money through sponsorships are facing a decline in business because of the coronavirus outbreak.
"I think a lot of people in the travel industry are holding their breath," said travel blogger Oneika Raymond, who has 84,900 Instagram followers. "Companies are reluctant to take on anything new and therefore that is impacting the income of creators."
Travel influencer Lauren Bullen who currently lives in Bali and is known as @gypsea_lust on Instagram with 2.1 million followers, said all her paid trips had been canceled.
Read the full post: Coronavirus is 'impacting all talent' on Instagram as brands cancel influencer-marketing deals and paid events get put on hold
Christina Vidal
Influencers and marketers are shifting strategies to continue to earn a living
Influencers are starting to switch up their revenue strategies, focusing on long-term bets like direct-to-consumer businesses or alternative revenue streams like consulting, teaching, and coaching.
"I think focusing on the long term, and setting adjusted and realistic goals every day to keep you focused and not distracted by short-term blues, helps me a ton," said Christina Vidal, an Instagram influencer.
Read the full post: Instagram and YouTube stars are shifting strategies as some influencer-marketing sectors hit a 'standstill,' focusing on income streams like directly selling products and online coaching
Influencers have seen a recent jump in affiliate marketing sales as ecommerce surges, but it could be threatened as major retailers cut programs
Affiliate marketers like RewardStyle and SmartCommerce have seen spikes in ecommerce sales in recent weeks as consumers spend more time at home and shop online.
"Click-to-cart is becoming really popular right now," said Keith Bendes, brand partnerships lead at the influencer marketing firm Linqia. "It takes the consumer directly to Walmart.com or Target.com or Amazon so the product is already in the consumer's basket."
Read the full story: Influencers are seeing a big bump in affiliate link sales as ecommerce surges, but it could be threatened as major retailers cut programs
But any recent gains from commerce marketing could be short-lived, as major retailers like Macy's, Ralph Lauren, and Victoria's Secret shut down or lower commissions on their affiliate programs to save on costs.
At least 10 different retail companies suspended their commission-on-sales programs with the affiliate-marketing company RewardStyle.
Read the full story: 10 retailers like Macy's, Ralph Lauren, and Victoria's Secret suspended their affiliate programs with a top influencer platform
Hanna Coleman is an Instagram and YouTube influencer based in NYC who shares fitness tips with her followers.
Hanna Coleman
As people seek at-home workout alternatives, fitness influencers have seen a spike in engagement and in direct-to-consumer sales
Unlike fashion or travel, fitness creators have recently become an anomaly in the influencer business. These creators often focus on direct-to-consumer services, rather than relying on brand partnerships for revenue.
With an increased interest in at-home work out programs amid the pandemic, some of these fitness creators have seen an increase in sales and overall engagement online.
"I would say website traffic has been up over 50% since this started week-over-week," said Ryan Dunlop, chief operating officer and cofounder of Love Sweat Fitness. "We are growing a lot on Instagram right now, and we are seeing organic views of all of our content and engagement on our content up a lot right now."
Read the full story: Fitness influencers have seen a surge in sales of direct-to-consumer workout services, as brand deals slump amid the coronavirus pandemic
Audree Kate Lopez is a fashion stylist, consultant and influencer, @simplyaudreekate on Instagram.
Audree Kate
How the coronavirus could change the influencer-marketing industry
In a recent report, Izea, a company that connects marketers with influencers, studied the impact the coronavirus pandemic could have on the influencer-marketing industry.
The report found that despite increased social-media usage, the prices paid per post on all social media may fall dramatically in the short term and continue to drop, depending on the length of the coronavirus outbreak and its overall impact.
During the last recession, the average cost of a sponsored post fell by 62.7% between 2008 and 2010, according to Izea's data.
Read the full story: An influencer-marketing agency estimated how 'dramatically' the price of sponsored posts on Instagram and other platforms will fall in the near term
And as brand deals get put on hold, influencers and marketers should consider mixed-compensation models and revised structures to manage costs and improve overall return on investment, Izea said.
What are brands thinking as the situation evolves?
"We're at an interesting point where brands are in a limbo area where they're kind of waiting to see what happens before they start spending their budgets as normal," said Anish Dalal, CEO of the influencer-marketing agency Sapphire Apps.
Read our key takeaways from the report: An influencer-marketing agency made a 68-page report on how the coronavirus could change the industry. Here are the 5 key takeaways.
Influencer marketers say engagement on sponsored and unpaid posts has soared the last few weeks
But even as campaigns get canceled, the ones that remain get more engagement.
As more people stay home in an effort to help contain the spread of the new coronavirus, social-media use appears to be increasing. Influencer marketers are seeing a spike in ad impressions and user engagement on sponsored posts on apps like TikTok and Instagram.
The influencer marketing agency Obviously said it's seen a 76% boost in the number of "likes" on sponsored posts on Instagram in the past two weeks.
"Everyone is home and is on TikTok actively, and everyone's social distancing," said Mae Karwowski, the company's founder and CEO. "We're just consuming so much more content."
Read the full story: Influencer marketers say sponsored Instagram posts have had views, likes, and comments sharply increase the past 2 weeks
Many influencers are also reporting an uptick in engagement and views on unpaid social-media posts.
In a new survey of 389 digital creators conducted by the marketing firm Influence Central, creators reported seeing increases in audience engagement across social media platforms like Instagram, TikTok, Facebook, Pinterest, and their personal blogs.
Influence Central's report focused on the period of time from mid-February to mid-March when states and local governments first began implementing stay-at-home orders in response to the pandemic.
Read our key takeaways from the survey: A survey of 389 influencers reveals how viewer habits on Instagram, YouTube, and TikTok have changed in recent weeks
And the cancellation of live sporting events is leading to increased demand for sports-related content on platforms like YouTube and Facebook.
Tubular Labs, a leading social-video analytics firm, looked at what types of content digital creators are uploading and users are being drawn to as countries around the world enforce social isolation. The company put together a 22-page report on what content is grabbing consumers' attention.
Read our key takeaways from the report: A top social-video data firm made a 22-page report on how the coronavirus has changed viewer habits on YouTube and other platforms. Here are the 5 takeaways.
Brands are focusing on philanthropy and 'feel good' messaging for influencer marketing campaigns
Brands that are continuing to run marketing campaigns during the coronavirus pandemic are treading softly in order to avoid appearing insensitive or opportunistic. Many are leaning on influencers to strike the right tone.
"Brands are being very sensitive not to be tone-deaf at this time," said Vickie Segar, the founder of the influencer-marketing firm Village. "When you're working with influencers, they take every product and they put it into context. Their context right now is they're stuck at home."
Business Insider spoke with the chief operating officer of the influencer-marketing agency Linqia to learn how the firm is guiding brands and digital creators on how to create sponsored content during a crisis.
Read the full story: 7 key lessons for brands that want to run sponsored social-media posts during a crisis without appearing tone deaf, according to an influencer-marketing exec
Many brands are focusing on philanthropy and "feel good" messaging in recent ad campaigns.
The backpack company JanSport recently ran an influencer-marketing campaign focused on its charitable giving to the nonprofit World Central Kitchen.
"We wanted to really connect with students who are being displaced and also try to meet the needs of those students who rely on school for both a safe place to go during the day, and also nutrition," said Monica Rigali, the senior director of marketing at JanSport. "We just wanted to meet our consumer where they are right now. And we know they're on TikTok probably more than they should be."
In other categories of advertising like traditional TV commercials, brands like Toyota have been leaning into "feel good" messages of unity in place of more transactional messaging.
Read the full story: JanSport hired a Gen-Z 'think tank' to help launch a TikTok influencer campaign during the coronavirus pandemic without appearing tone deaf
Sign up for Business Insider's influencer newsletter, Influencer Dashboard, to get more stories like this in your inbox.
Do you have a personal experience with the coronavirus you'd like to share? Or a tip on how your town or community is handling the pandemic? Please email [email protected] and tell us your story.
And get the latest coronavirus analysis and research from Business Insider Intelligence on how COVID-19 is impacting businesses.
answer
How have influencers been impacted by the coronavirus?
In: Operations Management