Question

write a report about the critical success factors of Total Quality Management (TQM ) implementation in a company.

Hint:

the company working field: designing the armored military vehicle.

the report shall focus on the benchmarking importance

Answer 1

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SUCCESS FACTORS OF TOTAL QUALITY MANAGEMENT.

total quality management is the approach obtained in every organization or business to make sure that all the members of the employees of the organization are dedicated to the organization to maintain the superior quality of the product and services. Here is a company working as designing the armored military vehicles and here the total quality management plays a very important role to maintain the highest standard quality. there are some success factors of total quality management to make sure that every standard in an organization that was pre-planned to attain a specific standard of quality should be achieved by following the success factors of total quality management.

Those success factors of total quality management all following below:-

1) TOP MANAGEMENT:- top management plays a very important role when it comes to the top quality as top management is mainly responsible for total quality management. all the decision making power is mainly with the top management and for the success of the organization for proper implementation of total quality management, top management plays a very important role.

2) CUSTOMER FOCUS:- customer is the kingpin of the market and it is very important for any organization to mainly focus on the need and demands of the customers. when the products and services are made according to the demands and want the customers this plays as a success factor for the implementation of total quality management in a company.

3) TRAINING AND EDUCATION:- training and education pay a very important role as a success factor in the total quality management implementation in a company.

4) CONTINUOUS IMPROVEMENT AND INNOVATION:- there is a need for continuous improvement and innovation in the company to make sure that the implementation of total quality management at its highest and because it plays a very significant role as a success factor it is really important for a company to innovate frequently.

5) EMPLOYEES INVOLVEMENT:- it is really important to involve the employees in any kind of work matter to make sure that they feel motivated and work properly in the organization towards the implementation of total quality management in the company.

All the above points also played the role of benchmarking importance towards implementation of total quality management in a company.