You are the manager of a local bank where three tellers provide services to customers. On average, each teller takes three minutes to serve a customer. Customers arrive, on average, at a rate of 43 per hour. Having recently received complaints from some customers that they waited a long time before being served, your boss asks you to evaluate the service system. Specifically, you must provide answers to the following questions:
a. What is the average utilization of the three-teller service system?
b. What is the probability that no customers are being served by a teller or are waiting in line?
c. What is the average number of customers waiting in line?
d. On average, how long does a customer wait in line before being served?
e. On average, how many customers would be at a teller's station and in line?
I would really appreciate it if all work is shown. Thank you for your time!
In: Operations Management
In: Operations Management
In addition to defining terms provide one real-life example that explains the definition.
transactional leaders
In: Operations Management
In addition to defining terms provide one real-life example that explains the definition.
Leader-Follower Congruence
In: Operations Management
how can small businesses deal with financial crisis?
how do they deal with Marketing and promotional cost
In: Operations Management
Week 1 Discussion: Chapter 1- Opinion about Globalization
Do you like or dislike the trend of globalization? Support your statement with examples.
In: Operations Management
Read the Case: Value Stream Mapping and answer the following questions:
a. Eliminating the queue of work dramatically quickens the time it takes a part to flow through the system. What are the disadvantages of removing those queues?
b. How do you think the machine operators would react to the change?
c. What would you do to ensure that the operators were kept busy?
In: Operations Management
In: Operations Management
Business Law 19
1. What were some of the key components of early US corporate laws? What was the rationale behind these laws?
2. In your opinion, what are some of the liberal laws that attract corporations to Delaware?
In: Operations Management
In: Operations Management
Identify and list each of Poter's five forces that determine
competition and the industrial profitability of the market eg
rivals, barriers to entry, suppliers, substitutes, and buyers. You
may want to do this using a visual aid, like a chart. Pick any
organization you are familiar with and describe its overall
competitive environment using each of the forces. Analyze how each
of The Five Forces affects the organization and how each force may
affect the ones. Evaluate which force is the strongest and why.
Which is the weakest?
Prepare a two page (double-spaced) essay. The paper should be
12-point font, Times
New Roman, be at least 500 words, and include a final source
list.
In: Operations Management
Assume you invented a new plastic-shaping technology that allows plastic products to be manufactured much more cheaply. When you talk to manufacturers, though, they are skeptical because the new method is so radically different from any technology they have ever used before. What do you think the sales cycle for the technology would look like? What would the most important step of the sales cycle be? Why? What type of sales force would you utilize and why? What marketing activities could help you shorten the sales cycle and how?
In: Operations Management
Fantastic Styling Salon is run by three stylists, Jenny Perez, Jill Sloan, and Jerry Tiller, each capable of serving five customers per hour, on average. Use POM for Windows or OM Explorer to answer the following questions:
Note: During busy periods of the day, when nine customers on average arrive per hour, all three stylists are on staff.
a. If all customers wait in a common line for the next available stylist, how long would a customer wait in line, on average, before being served?
b. Suppose that each customer wants to be served by a specificstylist, 1/3 want Perez, 1/3 want Sloan, 1/3 want Tiller. How long would a customer wait in line, on average, before beingserved?
c. If all customers wait in a common line for the next available stylist, how long would a customer wait in line, onaverage, before being served?
d. Suppose that each customer wants to be served by a specificstylist, 60% want Perez and 40% want Sloan. How long would a customer wait in line, on average, before being served by Perez? By Sloan? Overall?
I would really appreciate it if all work is shown! Thank you for your time.
In: Operations Management
In: Operations Management
In: Operations Management