choose a international product and create a value chain of it ..and write down any 5 taglines of the company and describe it whether it is product based or marketing based

Quality is defined by the customer. Ethics have become a critical part of the Quality equation and customer experience. Yet we see many examples of ethics violations by corporations which have had horrible and sometimes lethal consequences for customers. Please identify and describe an ethics violation that has impacted the quality of a service or good. Your example can come from personal experience or the news. Further, please write about how the event should have been managed in order to avoid the ethics violation.

The FedEx Survey Feedback Action (SFA) program is one example. SFA includes an anonymous survey that allows employees to express feelings about the company and their managers, and to some extent about service, pay and benefits. Each manager then has an opportunity to use the results to help design a blueprint for improving workgroup engagement and commitment.

SFA has three phases. First, the survey itself is a standard, anonymous questionnaire given each year to every employee. The questions are designed to gather information about what helps and hinders employees in their work environment. Sample items include:

• “I can tell my manager what I think” and
• “My manager tells me what was expected”

A workgroup’s survey results are compiled and sent anonymously to the manager.

The second phase is a feedback session between the manager and his or her workgroup. The goal here is to identify specific concerns or problems, examine causes for these problems, and devise action plans to correct the problems.

The feedback meeting should lead to a third, “action plan” phase. This produces a list of actions that the manager will take to address employees concerns and boost results. It includes:

• What is the concern?
• What’s your analysis?
• What’s the cause? And
• What should be done?

THE FEDEX GUARANTEED FAIR TREATMENT PROCESS

FexEx’s Guaranteed Fair Treatment Process (GFTP) is sort of a turbocharged grievance process. It goes beyond most grievance procedures in several ways, perhaps most notably in that an appeal can go all the way to FedEx’s top executives. The effect is twofold:

1. Complaints don’t get a chance to accumulate;
2. All managers think twice before acting unfairly

GFTP is available to all permanent FedEx employees. It covers concerns regarding matters such as disputed performance reviews, disciplinary actions and terminations.

Employees use Guaranteed Fair Treatment Process packets, available from the HR department, to file GFTP complaints. These include a fact sheet listing the complainant’s name and work history, a GFTP tracking sheet to track the complaint at each step, management’s rationale (for instance, in terms of applicable policies and procedures); a write-up from the HR department; space for key documents (termination letters, and so on) and space for backup information including witness statements. The employee must try to resolve the problem with his or her supervisor before filing a GFTP appeal.

GFTP contains three steps.

1. In step one, Management Review, the complainant submits a written complaint to a manager, senior manager or managing director, within seven calendar days of the occurrence of the eligible issue. Then the manger, senior manager and managing direction of the employee’s group review all relevant information; hold a telephone conference and/or meeting with the complainant; make a decision to either uphold, modify or overturn management action; and communicate their decision in writing to the complainant.
2. If turned down in step one, then in step two, Officer Complaint, the complainant submits a written complaint to an officer (VP or senior vice president) of the division within 7 calendar days of the step one decision.
3. Finally (if necessary), in step three, Executive Appeals Review, the complainant submits a written complaint within seven calendar days of the step two decision to the Employee Relations department. This department investigates and prepares a GFTP case file for the appeals board executive review. The appeals board – the CEO, the COO, the chief personnel officer and senior vice presidents, then reviews all relevant information and makes a decision to either uphold, overturn or initiate a board of review or to take other appropriate action. The appeals board’s decision is final.

Questions:

1. Based on the FedEx case provided to you, what do you think is FedEx’s Employee Relations Strategy? Draft the strategy in your own words

2. What communication channels does FedEx use to be one of “Fortune Magazine’s 100 Best Companies to Work For”? List them all and identify if it is upward or downward communication.

3. Based on FedEx Guaranteed Fair Treatment process, what two (2) Employee Discipline Guidelines do you feel that FedEx has most likely adapted as part of their Employee Relations policies and procedures? Be sure to use evidence from the case to support your answer.

4. How does FedEx incorporate employee rights in their practices? Refer to two (2) points in the case and explain them to justify your answer.

5. Describe examples of employee involvement portrayed at FedEx. How do these practices help FedEx be one of the best companies to work for?

6. As a result of the ongoing pandemic due to the novel coronavirus (COVID-19), organizations such as FedEx are going through significant and unexpected change.

1. Unfortunately, as a result of the pandemic, FedEx has determined that they must decrease the amount of employees in their organization. Describe two (2) issues that organizations will face as a result of decreasing the amount of employees.

2. Referring to the issues you identified in part (a), as FedEx’s Employee Relations Manager, describe how you will ensure effective Employee Involvement strategies as a result of these issues

3. The role of the HR Department is critical during organizational change. Identify two (2) important HR roles. Describe how you, as Employee Relations Manager, will ensure these roles are carried out at FedEx during the current pandemic.

Being an elite training camp organizer for Elite football teams winter camps, having state of the art facilities, venue and pitches, having a great team handling the camps, please provide a SWOT analyze helping the camp organizer to go over the analyze and improve the efficiency and generate more revenue.

A newly formed firm must decide on a plant location. There are two alternatives under consideration: locate near the major raw materials or locate near the major customers. Locating near the raw materials will result in lower fixed and variable costs than locating near the market, but the owners believe there would be a loss in sales volume because customers tend to favor local suppliers. Revenue per unit will be $177 in either case.

Omaha Kansas City

Annual fixed costs ($ millions) $ 1.2 $ 1.3

Variable cost per unit $ 27 $ 42

Expected annual demand (units) 9,750 10,350

Using the above information, determine which location would produce the greater profit. (Omit the "$" sign in your response.)

Which would produce the greater gross profit of $ ______________.

You are starting the production of the Habibi pastry and you need to find how many muffins your pastry should produce in the first 6 months. Which forecasting method would you choose to use in this case? Justify your choice.

An aircraft repair service reimburses its customers for the time that an aircraft spends at their facility. Total costs are the sum of these reimbursements (waiting costs) and the salaries of their technicians. A customer is reimbursed $203 per hour for the time that the aircraft is out of service, and the cost of a service technician (including equipment and materials) is $1,196 per hour. Use Table 1 and Table 2. a. How many service technicians should be on call, if there are (on average) 4 aircraft arriving per hour, and each technician can complete 5 services per hour (Poisson distributions)? HINT: Calculate the total cost, which is the sum of waiting cost and service cost. Number of technician(s) b. The service rate could be made faster ( (5.71 repairs per hour) if the company invests in new software, which would cost $100 per service technician. Is it cost-effective for the company to invest in this software? HINT: the service cost is higher, but the time that it takes to get through the system, hence the waiting cost, is lower. (Round your cost amount to 2 decimal places and all other calculations to 3 decimal places. Omit the "$" sign in your response.) , because the daily total cost with the new software is $ which is lower than without the new software.

If you are about to start a Power Plant construction which type of layout would you apply in your production. Justify your opinion.

modern inspection technologies are either optical or non-optical, search for 5 different modern inspection technologies and summarize their: (a) working principle(s); (b) applications in the industry; (c) effectiveness in finding the defects; (d) speed of inspection in high-volume manufacturing settings, and (e) ability to perform non-destructive testing on the samples .for example Radiation techniques or Ultrasonic techniques.

What are the advantages of making sales promotions in industry ?

Maria has built a cafeteria called "Princess of Gourmai and More" since 1995. Amira runs her project that provides coffee from the most delicious coffee in the city. It serves around 800 cups of coffee a day, along with special soups, ready-made Italian sandwiches, and a large selection of delicious cheese cakes. Maria noticed that despite the store's popularity, she always maintains nearly the same revenue. Maria has contacted your staff, who is affiliated with a consulting firm, in her city to advise the way the cafeteria works.

Maria said: “Many community college students visit us next to the cafeteria, as well as many retired clients who live next door and a large group of employees who work in the companies deployed next to the cafeteria. Every day our customers have only 30 minutes to eat their meal and have coffee so we must be fast. When preparing their meals, as it is the worker at the cafeteria who receives the customer’s order and enters the order on the cash box device, as well as receives the money and deposits it in the box and provides the customer with his meal.

The Royal Director Maria added: "We have one cash box that all workers, including myself, are handling to respond to customer requests. This cash box is not of the new type developed but it can track the different categories of meals and coffee, however the worker who receives the order must press every time." He receives the order on the button that pertains to the specific category requested by the customer (coffee, soup, sandwich, cakes) There is an internal tape in the box device that records and maintains a record of all transactions. The customer receives a receipt only when requested to deliver. The number of cafe workers is four along with the manager Maria Two workers work N in the morning from seven o'clock to three o'clock in the evening and two others from three o'clock to eleven at night time. "

Maria also said: “I open the cash box twice a day at the end of the morning period at three o'clock in the evening and at the end of the evening period at eleven o'clock at night. When I open the fund I help workers before they leave to open the cash box and calculate the amount of money and compare it to the total recorded on the tape stored Inside the fund When there is a difference between the money withdrawn from the fund and the total recorded on the tape, I recalculate the money again. "

The owner Maria told your group that since the beginning of the opening of the store, she did not face cases of theft, but rather discovers that the differences that occurred previously between the cash available in the fund and the total amount of money recorded on the tape are usually recording for an employee a different amount than the amount inadvertently received. For example, he records $ 18 instead of the $ 1.8 received amount.

Maria sends the tape and receipts manually to the accountant to make adjustments and also sends him all purchase invoices from the materials she needs to make coffee, sandwiches, soups and cakes. Note that Maria uses the economic quantity method in demand to maintain the stock of materials, given that the daily sales recorded by the cafeteria are close.

Read the case and identify weaknesses, based on the information provided by Maria and the cafeteria manager.

write the necessary recommendations for each weakness

What is lean manufacturing? Please search for applications of the lean manufacturing in the following industries, then summerize your findings: (a) autombile industry, (b) production of cell phones and consumer electronics, (c) food industry, (d) oil and petro-chemical industry. (word limit: 200-300 words)

In a short paragraph (100-200 words), please read 3 scholarly articles about just-in-time (JIT) and summarize its benefits and limitations in the manufacturing sector. Identify the principal objective in a just-in-time production system. Why JIT is more effective if used in the high-volume manufacturing such as automobile industry?

(Examples of scholarly articles can be found in journal papers, conference papers, report and presentations from academic institutes, governmental webistes, etc.)

The new Fresh-Cola product by Fresh-Cola Inc., a manufacturer of carbonated drinks, has just been introduced. What patterns develop during this phase of the product life cycle?

1.3 Assignment - Course Project - Intro Essay

How supply chain and logistics are related, yet different