Compared to the 2010 Incoterms convention, there are 4 changes in the 2020 Incoterms convention. Vrai Faux

analyze the comment "follow the money" to understand priorities in public policy

analyze the comment "follow the money " in understanding priorities in public policy

What Are the Biases in response (Response style) to questionnaire surveys

Your company received a letter from Mrs. Mirvat Amin in which she complained that the microwave she bought a month ago from your store does not work. In her complaint letter, she asked for either a new microwave or a full refund. Since the microwave has a one-year warranty, your company can meet Mrs. Amin’s request and replace the defective product.

Write an adjustment letter to Mrs. Mirvat Amin in which you inform her about the good news. The letter should be 150-400 words. It should be sent out on April 1, 2020

Mrs. Mirvat Amin’s address is: 546 Zayed Road Dubai, UAE Your company’s letterhead is RAWN Group 647 Emirates Road Dubai, UAE Your name is: Najla Fathi General Sales Manager

Using a report format, describe an unsatisfactory encounter you recently experienced with
(a) a low-contact service provider via e-mail, mail or phone and (b) a high-contact, face-to-face service provider. What were the key drivers of your dissatisfaction with these encounters? In each instance, what could the service provider have done to improve the service? min 1000 words

Case Study 2 Construction

Fred’s Sheds

Fred Smith, the founder and chief executive of Fred’s Sheds, received a phone call one afternoon from a local farmer, Mr Jones, requesting a quote to design and build a large storage shed on his property. Fred asked Mr Jones what size and type of shed he would like, when he wanted work to commence, and when he wanted it completed.

Mr Jones told him that he required a large shed, big enough to store his tractor and utility vehicle, and spaces for a workbench, tools and fertilisers.  

He also specified that the shed must have power, water and a toilet. He requested that the shed be made of high quality materials, because twice in the previous ten years some of the other sheds on his property had been damaged by inclement weather, costing him many thousands of dollars in repairs.

Mr Jones wanted work to commence in 6 week’s time and would like the job completed no more than 3 weeks after that so he would have a place to store his vehicles before the winter rains came.

Mr Jones asked Fred to come up with a design and quote to build his shed and asked him to present them to him at a meeting at his house in a week’s time.

He told Fred that he was obtaining three quotes from three different builders, and that he would select his preferred builder based on four criteria.

These were quality, the ability to start and finish on time, and cost.

Mr Jones said he would like to spend no more than $40,000 on the shed, but would consider alternate proposals that were a little higher in price if they could exceed his minimum evaluation criteria.

As soon as Fred hung up the phone his mind started to think of all the different tasks he would need to do to win and complete the job. Having built many sheds before, he was confident he had the project management skills to build a shed that met Mr Jones’s extensive criteria. He jotted down some of his thoughts on a notepad so that he would not forget anything.

First of all, Fred knew he would have to come up with a winning design, so he would need to put his designer, Karen, on the job of coming up with some innovative designs.

Fred would also have to source higher quality building materials than he usually used because, although Fred always used good materials, he thought he would try to use the best possible materials, if it was cost effective, to give him the edge in meeting Mr Jones’s stringent evaluation criteria over his two competitors.

Fred also knew that he would need to plan the human resources necessary to complete the job in the timeframe required. Some of his other construction projects were nearing completion, so it would not be too much of a problem getting some of his construction workers to start in 6 weeks’ time. However, Fred was not sure about the availability of his subcontractors, Eddie the electrician, Bob the plumber, Gary the glazier and Tony his fencing contractor and odd job man, because business was booming and they were all very busy.

If he was successful in winning the contract, Fred knew that there would still be lots of work to be done. After signing the contract, he would need to submit a Development Application and construction certificate to the local council and await their approval.

Mr Jones’s final selections for colour and style of shed materials would need to be finalised and a deposit received prior to commencing work.

Once all that had been accomplished, Fred and his team of four would have to prepare the site for construction. This would involve performing underground cable service checks, and perhaps contracting a surveyor to locate existing boundaries as the shed was going to be built close to the boundary with Mrs Mitchell’s neighbouring property.

The site would need to be cleared, temporary site facilities such as a toilet, site fencing, power and water would have to be established, the site set out and the formwork built. Following this, the site would be excavated.

While the excavation was taking place, Fred would need to remember to book a council inspection for the formwork prior to concreting, as well as booking the concrete truck, a date for the shed to be delivered, a date for the shed installation team to put the shed into place, and dates for his subcontractors to come and install power and water.

After pouring the concrete and finish, his team would need to strip the formwork. At this time Fred could invoice Mr Jones for a progress payment as this represented a milestone in the project. Following this the shed could be delivered and installed,

Eddie the electrician could be called in to connect the mains power, Bob the plumber could connect the water and install the toilet and Gary the glazier could install the windows. While they were busy doing that, Fred and his team could start clearing the site, removing any rubbish and the temporary site amenities.

Once all these tasks were accomplished, the job would be at practical completion. Fred would then meet with Mr Jones, present him with a final bill and handover the keys to the shed. Fred smiled to himself feeling confident that he would beat his two competitors to the job and thinking that he would soon have another satisfied customer.

Complete the project budget in the resources and cost template.

******** I need just a simple example

Resource and Cost Template

Explain “Knowledge Management Strategy” and “Business Case”. Why there has to be a clear “Knowledge Management Strategy” and “Business Case” for sustainable “Knowledge management” system ?

Consider a team that you are currently participating in or a team with which you have worked in the past. Identify norms, rules, and any explicit ground rules that were developed for the team. Reflect on the team's goals and objectives. Was the team a success or failure? Discuss why you feel so, based on the information from this chapter. (200 WORDS)

Case study:

In order to direct decision-making, a relatively young cosmetics company, which sells a range of organic and eco-friendly beauty products, decides to investigate the impact of their marketing strategy. As the company is only five years old, there has been significant investment in advertising and marketing their brand. In order to assess the impact that their marketing initiatives have had, they have implemented a four-month survey-research project in order to determine how their customers heard about their brand. Each customer was asked to complete a five-minute survey upon making an online order. The results were analysed, and it was determined that the customers heard about the company through the following means:

• 17% through word of mouth.
• 20% through organic online search.
• 11% through print advertising.
• 46% Google AdWords (online advertisements in Facebook, Google searches, etc.).
• 6% radio advertising.

These results were compared to the amount of money spent on their three means of advertising: Google AdWords, magazine print advertisements, and radio advertising. Furthermore, the researchers compared their marketing approach to that of other cosmetics and holistic-living companies.

As the money spent on print advertising accounts for nearly 40% of their marketing spend, and radio advertising for 15%, the return on investment is very low, and thus a new strategy is needed. After interpreting all the data, the researchers suggest that the company should vastly reduce spending on print and radio advertising, and increase their investment in online advertising, including Google AdWords and Facebook advertising. Furthermore, with a shift in focus towards digital marketing, the company might need to re-structure their marketing department, and consider employing a digital marketing manager.

Answer Template:

Having read the case study, write a paragraph of 500 words in which you address the following:

1. Based on the case study, suggest possible business areas that demand further attention or investigation in order to gain maximum insight into the ways the company can reach its sales targets while minimising their marketing spending.
2. Given the research findings, briefly discuss any new questions that may have arisen.
3. Briefly discuss two ways in which the company should monitor the impact of the recommendations. Your answer should explicitly state the specific business areas that might need to be monitored, and outline ways in which they can be monitored.

Includes assessment.

Must post first.

from The How to Think like Leonardo DaVinci Workbook by Michael J. Gelb, pg 40.

"One of the most efficient ways to learn from mistakes is to let someone else make them for you. It is wonderful to have positive role models, but you can also learn a tremendous amount by studying “anti-role models. (The author writes) For example, I learned most of what I know about coaching and teaching from my worst coaches and teachers. I remember sitting in class while one teacher droned on endlessly; another never listened when someone asked a question; then there was the coach who was fond of humiliating his players. They taught me what not to do. I am also grateful to other anti-role models who, by demonstrating exactly what not to do, have helped me avoid getting into debt and having a nervous breakdown. The tricky thing about this exercise is that sometimes your greatest anti-role models also happen to be positive role models in some areas. Your task, of course, is to accurately discriminate between what you want to emulate and what you want to avoid".

For this discussion, list three role models and the qualities they demonstrate that you’d like to develop. What can you do today to better embody these qualities?

Then list three anti-role models and qualities that you’d like to avoid. How can you learn from their mistakes?

Questions regarding to business course

27. In cultures with High Power Distance, employees are less likely to:

a. Call coworkers and superiors by last names or official work titles

b. Accept gifts from new business associates or clients

c. Be rewarded by bosses whenever they take initiative

d. Challenge decisions, provide alternatives ,

   or give personal Input

28. Which of the following is REQUIRED to deliver an effective "bad news message":

a. An amusing fact or statistic to help lighten the mood and put the at ease .

b. A statement that accepts full legal responsibility for the "bad news".

c. A statement that shifts the attention away from the bad news and offers some other type of good news or outcome.

d. Along, , and vivid description of the "bad news" .

29. Which of the following is the CORRECT order for organizing a " bad news " message :

a. An explanation , bad news, buffer statement positive redirection

b. A buffer statement explanation, bad news, positive redirection .

c. Bad news, explanation, positive redirection, buffer statement

d. Good news, buffer statement , bad news , explanation

30. When trying to get in touch with a coworker who is out of the office for the day, you should try to:

a. Send a text message to their personal mobile phone during business hours

b. Email them immediately once the work day is over

c. Try your best to reach them by their preferred method of contact

d. Call and leave a detailed voicemail

31. Direct organization of messages in professional business discourse is:

a. The most effective approach to explaining a situation when facts or important details have yet to be determined.

b. Standard when replying to routine requests and most day-to-day business matters

c. The best way to deliver bad news to a longtime client .

d. Rarely used in informal text messages , since communication is often casual in the workplace .

32. Indirect organization is usually preferable when:

a.Responding to a routine request for sales quote

b. Delivering an update about a situation that may be in-progress or have developing news c. Informing a job candidate that his or her application has been received

d. Approving a customer's application for a credit line increase.

33. Which of the following groups of words are ONLY CONCRETE subjects ?

a. teamwork , initiative, customer service representative

b. strategy , goal, advertising firm .

c.ethics , competition , challenge

d. coworker , document , supervisor

34. Which the following groups of words are ONLY ABSTRACT Subjects?

a.portfolio, business report, failure

b.conflict, outcome , promotion c. document , success , supervisor

d. employee handbook, coworker, office

35. Identity the sentence focus error(s) in the following sentence: The marketing strategy was developed by the CEO of the company.

a. abstract subjects, passive voice, and faulty expletives

b. abstract subjects and faulty expletives

c. abstract subjects and passive voice

d. faulty expletives ONLY

36. Identity the sentence focus error(s) in the following sentence: There are number of reasons why record profits will be earned by Apple in 2019.

a. abstract subjects ONLY

b. passive voice and faulty expletives

c. abstract subjects, passive voice, AND faulty expletives

d. passive voice ONLY

37. Identify the sentence focus error (s) in the following sentence: It is of high importance for online retailers to show appreciation for their loyal customers .

a. faulty expletives ONLY

b. abstract subjects and faulty expletives

c. passive voice and faulty expletives

d. abstract subjects ONLY

what are the exceptions to MFN

ABC Zimbabwe Limited is a private company wholly(100%) owned by a Zimbabwean with its headoffice in Harare.The company is into the manufacturing and selling of earth moving equipment to the mines,construction companies and the government in the country and the COMESA region.You have been appointed as the marketing manager for ABC Zimbabwe Limited and your first task is to present a single paper to management identifying and recommending the type of marketing channels the organisation would use,the function of the marketing channels and the criteria you would use to select the channels if any?