1. Identify the vision and mission statement of the investment company in the real-estate development in which you are working. Rewrite the vision and mission statement of the company according to your opinion focusing on continuous improvement, and justify the changes that you would like to bring in the new vision and mission statement of the company.

Answer the following short questions: [Total: 10 marks]

a) What are the two main types of disruptive innovation? Give one example of each.

b) What are 3 differences between lead user and beta user?

Journal Summary on any article from past 3 years on Smart Factories.

Is it possible for a firm to engage in unethical quality management practices without violating laws and regulations? JUSTIFY YOUR ANSWER AND PROVIDE AND EXAMPLE TO ILLUSTRATE YOUR POINT.

So, I am trying to do a research about Economic and Social Cost of the Opioid Crisis in the US , So I need to write

• background on this issue( typed please)

• policy question and maybe a couple of paragraphs on that background and policy question and then the research question.

Please help and type it, Thanks

List and expain the six steps of the PERT CPM process. (Quantitative Analysis)

TOPIC :  Write a report (800 words) that gives an example of sustainability in the IT industry or how IT can be used to make other industries or life in general more sustainable. The report should be no longer than two sides of A4. UWE Harvard referencing must be used.

This report should detail a sustainability issue related to the IT industry. It can be how IT can be used in other industries to improve sustainability. It can follow on from work done during the induction week at UWE. Correct research and citations are to be used. Marks will be given for the student demonstrating an understanding of the subject and using correct citation and referencing. Marks will be given for:

 Understanding the subject

 References (must be peer reviewed journals)

 Citations

 Grammar and spelling

 Structure (sensible headings and sub-headings)

 Correct terminology

 3rd Person

 Flows nicely

can anyone help me with this ?

Outline the steps which have been taken by one form of telecommunication, to improve its service in Jamaica

On the Job: Zappos' Retail Experiment Selfies as a Sales Tool



>> Will, you're based out in San Francisco.

>> Yep.

>> You've got a dozen people working in this Zappos Skunkworks. What are you doing out there?

>> Yeah, I think we created this labs office because we've seen just retail and ecommerce change so quickly. You know--

>> But surely Zappos is already at the forefront of ecommerce.

>> Yeah. And I think what we do exceptionally well is if you want those black beautiful dress shoes and you have them in mind, you come to Zappos and you type black dress shoes. We find them for you, we ship them to you next day, we're amazing, great customer service. I think as we're trying to evolve our brand is we look at like people are spending so much time on Pinterest and Instagram. What does that mean to Zappos as a brand. And so that's one of the things we really think about as a retailer.

>> Yeah, as you think about people like us who use it, as you say, to deliver a product, now you're trying to transition us to make it part of our lifestyle. Is that?

>> I wouldn't say transition because it doesn't have to be either or, right? We're never going to stop being that amazing experience when you want to find great black dress shoes, a nice suit. Some people are surprised we sell suits and wedding dresses on Zappos. So, the works. I think as we're seeing just consumer behavior change and people obviously move to their phones, what does that mean to that shopping experience?

>> Will, you make an important point. Mark and I might shop with our phones but we're not likely to do that much shopping with our phone. My kids, on the other hand--

>> Absolutely.

>> And Mark's do a lot of shopping on their phones. You're trying to reach the millennials and even the next generation. How do you do that?

>> I think it's, to kind of, I think in the early days when everyone saw Facebook being big and Pinterest blowing up, every big retailer's like let's build our own social network. And I think everyone failed at that, including us. So, it really was, like, how do we be a natural part of that conversation. So we've, people are doing stuff naturally on Instagram, for example.

>> Like what? Posting selfies.

>> Selfies. And it's, I think to us older folks, like, we kind of joke about it but there's this hashtag on Instagram called OOTD. You know, they do the hashtag OOTD. It stands for outfit of the day.

>> And you do this every day, right?

>> Every day. And I get an opinion. Pink tie, purple tie. But there's 30 million pictures on Instagram with that hashtag.

>> Seriously?

>> 30 million.

>> 30 million.

>> So, it's 30 million, or 30 million pictures that've said this is my style, this is what I care about, and I want the world to know. As a retailer, how do we not be a part of that conversation, right?

>> Embrace the narcissism.

>> And actually, I would call it self-expression. I call it self-expression.

>> But how do you become a part of that? As a retailer, how do you get your brand to be tied to those things?

>> Absolutely. So one of the, we did a small pilot a couple months ago and we saw some really interesting engagement. We asked actually people, you're already going an outfit picture. We don't want you to do anything else. Just add the hashtag, Next OOTD. And that was a signal to Zappos, Zappos, look in my Instagram account and make a personalized recommendation for me. So, that's what we did. So we actually, and you know, Zappos is very good at doing things manual. We're famous for 10 and a half hour phone calls in our call center. So, when we see someone do that hashtag, we actually look in their Instagram account, look at what they wear, look at their friends' style, look at the places they go and make some recommendations. And we have a huge catalog, 180,000 items.

>> Okay.

>> And we just take, like, we think you'll like--

>> What's the follow through like, though? When you make, when those recommendations are made to these people who put hashtag NOOTD--

>> Yeah, and--

>> What do they do? Do they shop?

>> So we've seen them, they all go to the recommendations. And it's interesting, I think, that a thing we're seeing is if you're on Instagram, you might check out one of our recommendations. And you don't necessarily feel like buying right away. Because, you know, you're on Instagram. I think a lot of, we've heard a lot of feedback, like Zappos sells clothing? Like, that's a big surprise to a lot of people. You know, because we're known for shoes, and--

>> But, Will, is it a bot that's creating that?

>> No.

>> Or is it a human?

>> It's a stylist on our end.

>> Yeah, see that's cool, because now we're going to create jobs. So it's not that technology is going to take the jobs away. This actually is going to create jobs.

>> Absolutely.

>> And cool jobs. Stylist jobs.

>> And a big reason we moved our headquarters to Las Vegas. Our lab team is in San Francisco. A big reason we moved the headquarters to Las Vegas is to grow our call center locally and not outsource it. And so we actually have stylists that are kind of on our team that do some of these stylist recommendations as well.

>> What interests me about this, though, is it is very commercially focused. There are a lot of companies that spend time on social media trying to build brand awareness, loyalty, affinity, without any real sense as to whether there's a clickthrough or a follow through. That seems to be different at Zappos.

>> Well, I think we do both. I think building brand affinity's extremely important. I think if you look at our huge investment in our call center, it's hard to measure the ROI. Like, when we do a 10-hour phone call with a customer who just wants to talk for 10 hours, like, you can't measure that. There's no immediate short-term ROI.

>> It's, I would venture to say it might be negative.

>> Exactly, right?

>> That's a lot of sales.

>> But it becomes, like, the story of legend. It becomes, like, the old-fashioned way of brand building, word of mouth and all that stuff. So, people tell their friends and--

>> Well, it's Nordstrom-esque.

>> Yeah, I would absolutely say--

>> It's Nordstrom-esque and if you can achieve that level of branding and be the go-to store--

>> Absolutely.

>> Or you're not a store. A go-to experience?

>> Yeah, I would say we're a whole experience. A shopping experience online for people. And I think it's, yeah. So, Zappos, I think we started with shoes but developed a lot--

Discussion Questions:

1. When customers use the hash tag #nextOOTD, who is initiating the communication? Describe how the communication process works in this instance, including times when noise may occur and the likely nature of the noise. Is this one-way or two-way communication?
2. When customers use the hash tag #nextOOTD, is this an information pull or an information push? How would this Zappos product be different if it was the opposite kind?
3. When Zappos uses Instagram to send customers outfit recommendations, how rich is this medium of communication?

Read the below article and answer the following questions, in regards to Operations and Supply Chain management:

1) A comparative analysis of two systems (One with a single line and tree servers and a second with 3 waiting lines and three servers) found that the first is approximately three times more effective. Provide and illustrate three reasons for this difference in performance (Keep in mind service rate variability, customers and employers behavior.

2) Amusement park priority in term of customer satisfaction is to decrease the customers waiting time. Provide and explain two approaches that Amusement parks use to improve the customers experience from a waiting perspectives.   

Article: Why You Always Seem to Get Stuck in the Slowest Line

Liz Klimas (http://www.theblaze.com/author/liz­klimas/) July 16, 2014 10:27 am

You’ve taken a peek into nearly every line at the grocery store and selected the one that you think will get you checked out the fastest. Then you see someone in the next line over, who queued up two minutes after you, heading out the door well before all of your goods have even been bagged.

Feel like this happens to you every time you pick a line? There’s probably a reason. "When you’re selecting among several lines at the grocery store, the odds are not in your favor. Chances are, the other line really is faster,” Adam Mann for Wired wrote (http://www.wired.com/2014/07/whatsup­with­the­other­line­is­always­faster/). “Mathematicians who study the behavior of lines are called queueing theorists, and they’ve got the numbers to prove this. Their models also underlie a diverse set of modern problems, including traffic engineering, factory design, and Internet infrastructure. At the same time, queueing theory provides a fairer way to checkout at the store. The only problem is that many customers don’t like it.” Based on queuing theory, which Mann goes into detail about (http://www.wired.com/2014/07/whatsup­with­the­other­line­is­always­faster/), there is no special trick to ensure you will always be in the fastest line possible. "A grocery store tries to have enough employees at the checkout lines to get all their customers through with minimum delay. But sometimes, like on a Sunday afternoon, they get super busy. Because most grocery stores don’t have the physical space to add more checkout lines, their system becomes overwhelmed,” he wrote. “Some small interruption — a price check, a particularly talkative customer — will have downstream effects, holding up the entire line behind them. "If there are three lines at the store, these delays will happen randomly at different registers,” Mann continued. “Think about the probability. The chances of your line being that fastest one are only one in three. Which means you have a two­thirds chance of not being in the fastest line. So it’s not just in your mind: Another line is probably moving faster than yours.”
To take care of at least part of this problem, queuing theorists suggest having all customers stand in a single long line and then each clerk serves the next person as they become available. This is similar to the method employed at several Trader Joe’s and T.J. Maxx stores, as well as many fast­food chains, for example. "With a serpentine line, a long delay at one register won’t unfairly punish the people who lined up behind it. Instead, it will slow everyone down a little bit,” Mann wrote. Unfortunately, Mann noted, many customers actually prefer to test their luck rather than stand in one long line. Traffic lanes come with a host of other issues that can make one seem slower than the other. One of them, Tom Stafford for the BBC wrote, is the “universe­victim theory.”
“When my lane is moving along I’m focusing on where I’m going, ignoring the traffic I’m overtaking. When my lane is stuck I’m thinking about me and my hard luck, looking at the other lane. No wonder the association between me and being overtaken sticks in memory more,” he said, explaining the one of the psychological aspects (http://www.bbc.com/future/story/20130827­why­other­queues­move­faster) that plays into lines.
Tom Vanderbilt, author of “Traffic: Why We Drive the Way We Do” who wrote of the “other lane” issue, among other observations of how traffic has shaped us, agreed with this psychological aspect in a Q&A (http://freakonomics.com/2008/06/05/hows­my­driving­a­qa­with­the­author­of­traffic/).

“Given the general findings that humans are more sensitive to losses than gains, it doesn’t seem a stretch to imagine that this sense of being passed — of the other lane being faster — would stick out in our brains. All you have to do is pick out a benchmark car in the adjoining lane to see how often we fall for this illusion,” he said (http://freakonomics.com/2008/06/05/hows­my­driving­a­qa­with­the­authorof­traffic/). “I’ve seen these cars pass well out of vision, only to find myself passing them again minutes later. Part of the reason this seesaw effect is happening in the first place is because of all the drivers ahead thought they could get a better deal, and basically ended up just shifting the equilibrium around temporarily.”

Describe the 14 steps in a typical international trade transaction.

Discuss the role of technology in new-product development, including the concept of “creative destruction.”

What are some barriers a company may face when attempting CSR. Choose one or two, and then briefly explain how you would advise a company to address the issue to assure they meet the main standards of CSR (from lecture). Think about all the concepts we have covered in the class; the political, economic, social, technology legal and environmental approaches to international business.  How do these affect a company's ability for CSR?

Can ethics Satisfy Basic Human Needs in an organization ?

conditions : talk about

• The impact of Management Information System ethics on satisfying human needs
• basic human needs in the organization.

The answer should be in 1 page and half .

The Objective of this exercise is to apply a systematic analysis of a real ethical dilemma.

Reporting on Robin Williams When actor Robin Williams took his life in August of 2014, major news organizations covered the story in great detail. Most major news outlets reported on Marin County Sheriff’s Lt. Keith Boyd’s press conference, which revealed graphic details from the coroner’s report about the methods Williams used. While there was great interest on the part of the public in finding out what happened, many argued that reporting too much detail about the suicide violated the family’s privacy. Indeed, many of Robin Williams’s fans posted on Facebook, Twitter, and other social networks to express their objections to the media treatment of the suicide, urging reporters to respect the family’s right to grieve in peace. Several members of the mental health community also took issue with the detailed reports. Paul Farmer, chief executive of the mental health charity Mind, wrote to CNN that “When a media report describes clear details of unusual methods of suicide and essentially gives a “how to” guide—the danger is it can make suicide seem like a more accessible action to take.” Some journalists expressed similar viewpoints, criticizing the reports as a clear violation of media ethics. According to the Press Complaints Commission, “When reporting suicide, care should be taken to avoid excessive detail about the method used.” Yet other journalists argued that the primary responsibility of the media was to report the story truthfully and factually. In an op-ed in the LA Times, Andrew Klavan wrote, “The manner of Williams’ death is public information. Journalists should report it as long as it remains of interest to the public. It is not a journalist’s job to protect us from the ugly facts.” Klavan argued that the journalist’s duty is not to do good or be wise, but to report the whole story, which may in fact be a part of a larger story unfolding elsewhere. Sheriff Boyd similarly defended his own actions by stating that he had a duty to report the details as part of the public record. In an interview with Today, Williams’s daughter Zelda discussed how her father never sought to hide his problems, mentioning his openness about struggling with alcoholism. She stated, “I think that one of the things that is changing, that is wonderful, is that people are finally starting to approach talking about illnesses that people can’t immediately see…He didn’t like people feeling like the things that were hard for them they should go through alone.”

Discussion Questions

1. Systematic moral analysis (SMA) first requires identifying the problems in a situation. In this case, who was harmed and how? You may reference the list of moral rules in the transcript of the narration below.

2. The second step of SMA requires asking who is responsible. Is Sheriff Boyd responsible? The journalists? Anyone else? How do their role-related responsibilities relate to the harm caused?

3. Third in the process of SMA is to consider whether or not the action can be justified. Do you think the role-related responsibilities of Sheriff Boyd or the journalists justified their actions? Why or why not? What alternative ways of reporting Robin Williams’s suicide would have caused less harm?

4. Finally, if you had been in the position of Sheriff Boyd or the journalists, what do you think would have been the ethically ideal action to take?