Identify and briefly explain (in a bullet or 2) the 6 building blocks of the quality system model.
In: Operations Management
Why might a Six-Sigma methodology fail? List 3 reasons.
Define and explain (in a bullet or 2) each letter of DMAIC in 6-Sigma.
In: Operations Management
A single service problem will destroy customer confidence when ______________.
a. the service is complex
b.the failure is totally outrageous
c. it involves a new customer
d. there is a good competitor available
Which of the following types of fairness involves being treated politely, with care and honesty?
a.procedural fairness
b. outcome fairness
c. emotional fairness
d. interaction fairness
Which of the following determines the procedure to be used for processing credit card payments?
a. Bank account type
b. Cashier preference
c. Type of POS system
d. Credit card company
In: Operations Management
Use the attached file to make the appropriate x-bar and R charts. You must include the data points, center line, upper and lower control limits. (Remember, only the data points should NOT be a straight line.)
| MEAN | CI x-bar (Grand Mean) |
LCL x-bar (CI-A2*R-bar) |
UCL x-bar (CI+A2*R-bar) |
Sample Range (Max-Min) |
R-bar (Mean) |
UCL R (R-bar*D4) |
|||||||
| 1 | 12.00 | 12.50 | 12.47 | 12.78 | 13.00 | ||||||||
| 2 | 12.78 | 11.18 | 11.92 | 11.95 | 11.86 | ||||||||
| 3 | 13.30 | 13.00 | 12.95 | 12.98 | 13.32 | ||||||||
| 4 | 11.29 | 12.87 | 12.53 | 11.42 | 12.37 | ||||||||
| 5 | 12.06 | 11.49 | 11.01 | 11.04 | 12.67 | ||||||||
| 6 | 13.30 | 10.40 | 13.50 | 12.65 | 12.57 | ||||||||
| 7 | 11.82 | 12.19 | 11.98 | 12.09 | 12.19 | ||||||||
| 8 | 12.00 | 11.13 | 11.11 | 11.02 | 10.90 | ||||||||
| GRAND MEAN | |||||||||||||
| n= | |||||||||||||
| A2= | |||||||||||||
| D4= | |||||||||||||
In: Operations Management
In: Operations Management
Market subject:
Amazon is one of the Web’s most recognizable marketers. Visit the company’s website and describe FIVE main ways the company adds value to its customers’ buying experience with your detailed explanations and relevant examples supporting your answer.
In: Operations Management
Explain how the Covid 19 pandemic can impact the process of dissemination and assimilation of communication support applications. Illustrate your response with real examples , 8 lines max.).
In: Operations Management
Determine what type of innovation and value-creation BMW is capable of undertaking. Is it incremental or disruptive? Please explain fully and support your choice.
In: Operations Management
what are the 10 reasons for global purchasing
explain in details the ten reasons and define global purchasing
In: Operations Management
Question 3 (, 10 lines max.): Explain why today it is important for a manager to understand the issues related to information systems and digital transformation. You can illustrate your answer with examples.
In: Operations Management
Suggest Theoretical Framework for CASE STUDY Discuss the importance of indoor environmental quality to occupants.
Please provide brief explanation.
In: Operations Management
In: Operations Management
In: Operations Management
In: Operations Management
In: Operations Management