Questions
Large lots are desirable in supply chain coordination despite increasing holding costs.

Large lots are desirable in supply chain coordination despite increasing holding costs.

In: Operations Management

Case 7 of the textbook examines the rise of Wal-Mart as a corporate bohemoth. One of...

Case 7 of the textbook examines the rise of Wal-Mart as a corporate bohemoth. One of the things often said of Wal-Mart is that it destroys 'Mom and Pop' business along Main Street given its size and ability to undercut competitors on pricing. Wal-Mart's founder believed that everyone should have access to low prices, but those low prices at scale often creates wider economic consequences. If you owned a small department store in a neighborhood where Wal-Mart was entering, how would you address these wider concerns to stay competitive? Do you think your store could survive?

In: Operations Management

research paper: each student will be responsible for writing an argumentative research paper discussion a topic...

research paper:
each student will be responsible for writing an argumentative research paper discussion a topic that is relevant to the field of management ( The table of contents for our book is a great place to start). this paper will be a minimum of 8 complete papers and maximum of 10.

In: Operations Management

the challenges experienced by companies considering full application of customer retention strategy in the face of...

the challenges experienced by companies considering full application of customer retention strategy in the face of recent global pandemic

In: Operations Management

Why are learnability and critical thinking crucial skills for the 21stcentury? And, how can you improve...

Why are learnability and critical thinking crucial skills for the 21stcentury? And, how can you improve them?

In: Operations Management

Hudson Corporation is considering three options for managing its data warehouse: continuing with its own staff,...

Hudson Corporation is considering three options for managing its data warehouse: continuing with its own staff, hiring an outside vendor to do the managing (referred to as outsourcing), or using a combination of its own staff and an outside vendor. The cost of the operation depends on future demand. The annual cost of each option (in thousands of dollars) depends on demand as follows:

Demand
Staffing Options High Medium Low
Own staff 650 600 500
Outside vendor 900 650 350
Combination 800 650 500
(a) If the demand probabilities are 0.3, 0.5, and 0.2, which decision alternative will minimize the expected cost of the data warehouse?
- Select your answer -Own staffOutside vendorCombinationItem 1
What is the expected annual cost associated with that recommendation? Enter your answer in thousands dollars. For example, an answer of $200 thousands should be entered as 200,000.
Expected annual cost = $
(b) Construct a risk profile for the optimal decision in part (a).
The input in the box below will not be graded, but may be reviewed and considered by your instructor.
What is the probability of the cost exceeding $625,000 ?
If required, round your answer to two decimal places.
Probability =

In: Operations Management

A: Provide a numerical example of how Earned Value Management may mislead us as to whether...

A: Provide a numerical example of how Earned Value Management may mislead us as to whether the project in on time and on budget.  Use the Critical Chain concepts if you want to help illustrate your answer.

B: What must management do to implement Critical Chain and how do they do it.  How must management focus change for Critical Chain to be successful compared to traditional project management?

In: Operations Management

What are Foyal's five management functions? Identify which organizational units accomplish these functions in your airport...

  1. What are Foyal's five management functions? Identify which organizational units accomplish these functions in your airport and one other airport.
  2. Briefly describe your interpretation of organizational change. Which step of Lewin's model of change do you feel is the most important? Why?
  3. Why do we design airports for some capacity less than the highest capacity we can ever expect?

Of the various techniques discussed in the readings for lessening delay problems, which one do you think would be the most effective? Why?

In: Operations Management

C & S Department Store is the second largest clothing and retail store chain in Jamaica....

C & S Department Store is the second largest clothing and retail store chain in Jamaica. At present, they have 5 clothing and retail stores in all 14 parishes and are planning to expand to 7 stores per parish in the next 3 years. C & S Department Store has a centralized Human Resource Department located at its main office in Kingston. Unfortunately, although the HR processes are managed centrally, there are many HR tasks, policies and procedures that are controlled by the clothing and retail store managers or by the lead parish manger in each parish. Currently, the HR management processes are using Excel spreadsheet to compile reports from various parish Headquarters and stores. This task is being performed by a team of HR executives at its main office in Kingston.
Simone Coram is the Senior HR Manager of C & S Department Store and has discovered various administrative and HR issues with the clothing and retail store sites. Due to high focus on sales revenue and stores profitability, Retail Store Managers have difficulties in managing the stores in the areas of staff attendance, discipline and critical HR practices.
The fundamental emphasis and foundation of C & S Department Store has been centered on always maintaining the highest standards of customer service and for that reason they are in direct contact with customers at each and every Department Store. What sets C & S Department apart is a commitment to exceeding expectations making it one of their unique selling points. Giving excellent customer service is one of the main reasons why their customers choose C & S Department Store and why they keep coming back.
Imperatively, the entity’s strategy is purposed towards employing the ideal candidate for both their part-time and full-time sales associates with the capacity and proficiency to grow and hone their skills for prospective advanced position within the organization. Presently, the store managers for three (3) of C&S Department Store have made the announcement that they plan to retire within the next 18 to 24 month. These three managers have insisted that they will not remain in their position beyond this particular point.
A team of HR internal auditors has conducted a study and identified that there are irregularities in the staff attendance data both at the retail stores and regional offices. Sometimes many of the staff did not sign the attendance register or signed intermittently. During the HR audit, it was discovered that some staff signed the attendance register only at the end of the day. Further, sometimes staff signed the register and then left their post. There was also no mechanism to track the leave data of employees. Employees did not know their exact leave data. At the end of the year it was revealed that some employees have taken excess leave while some employees worked incessantly, creating frustration among staff.
There was also no standardization in the reports between head office, regional offices and the retail stores and this created discrepancies. HR provided a set of excel sheets and paper-based forms to help store managers maintain data. However, many store managers used and made unique formats of reports making it difficult to collate the reports. The data thus collated had to be verified over again and again, as there was a tendency for errors to emerge.
This discrepancy has caused a significant issue in salary. HR and attendance data were used to generate data for payroll. As there were many discrepancies in HR data and reports, this created several salary discrepancies and caused numerous issues among the employees, thus lowering employee satisfaction rate and affecting the employee morale.
Training and communication have become a major issue at C & S Department Store. As the company was growing at a fast pace, training employees on various HR procedures and policies was becoming increasingly difficult. Thus line managers took decisions based on their previous experience or personal insights and created unnecessary hassles that required HR intervention.
The staff turnover in two (2) key departments of Marketing and Accounts was running at 90%. Estimated cost of staff turnover - including overtime, loss of revenue, loss of skills, training time and management time to replace a staff member – is equivalent to approximately $3,000 per position thus costing the business around $500,000 per year.
Human Resource Management focuses on matching the needs of the business with the needs and development of employees and as such you are required to answer the following questions based on the scenario represented above

Question:

The staff complains that there is a need for training for managers at C&S Department Store. Do you agree/disagree? How would you determine whether training is needed? Discuss the training methods that you would utilize in training managers, if you would undertake this intervention.



In: Operations Management

Do not neglect the old for the new. The existing business must not lose priority simply...

Do not neglect the old for the new. The existing business must not lose priority simply because an innovative idea has been suggested. Successful innovation requires support from the existing business in terms of finance and other resources. However, when assessing risk, you must take into consideration the impact the new activities are likely to have on the existing activities. One aspect of risk assessment should involve determining whether the new ideas/ improvements or innovations will prevent the already successful operations from continuing to operate at the currently accepted level.

Choose an organisation you are familiar with. This might be an organisation you work for or you might need to conduct research into another organisation. Answer the following questions in relation to your chosen organisation, explaining and giving verifiable reasons for your answers:

  1. Do you consider that the organisation is prepared to take risks in order to succeed?
  2. Why is the concept of risk essential to change, innovation and the marketplace success of organisations?
  3. What is the organisation’s attitude toward failure, mistakes and/or lack of success at the organisational level and the personal or individual level?
  4. How does this make employees feel with regard to making suggestions, proposing new ideas or attempting to develop new products, services or markets?
  5. How do you think mistakes should be viewed, if the organisation is to proactively support innovation and change?
  6. How can frontline managers encourage and support employees so that they contribute new and innovative ideas?
  7. What kinds of work conditions and procedures are in place or should be in place to support innovation?
  8. What barriers to innovation exist within the organisation?
  9. How can managers lead by example when it comes to innovation?
  10. What training or learning opportunities might be provided so that employees can develop appropriate innovation skills?
  11. Why do you think managers should regularly evaluate their own approaches for consistency with the wider organisational or project context?
  12. How does the organisation’s physical environment support innovation? How might it need to be changed?
  13. Outline any legislative framework that impacts on operations in the relevant workplace context.

Carry out your own research as needed. Cite any sources used.

In: Operations Management

*For operations management statistics practice quiz-please just list the answers: 1) A production process has six...

*For operations management statistics practice quiz-please just list the answers:

1) A production process has six subsequent stages, each with their own specific resources and performing crucial tasks. Four of these stages have a capacity of 20 units per hour, while the other two stages have a capacity of 10 units per hour. What is the best conclusion?

The two stages with a capacity of 10 units per hour should be eliminated from the process.

Both stages with a capacity of 10 units per hour can be considered bottlenecks.

The four stages with a capacity of 20 units per hour can be considered bottlenecks.

There are no bottlenecks in this production process.

2) A production process has six stages, each with their own specific resources. If the stage with the lowest capacity (i.e., the bottleneck) has a capacity of 10 units per hour, then:

The production process has a capacity of 10 units per hour

The production process has a capacity of less than 10 units per hour

The production process has a capacity of more than 10 units per hour

The production process can have any capacity, depending on the other stages

3) KiNE's days that payments are outstanding are 40, their days that sales are outstanding are 50, and their cash conversion cycle is 60 days. How long do items spend in inventory at KiNE's? Assume a year has 360 days

60 days

210 days

40 days

50 days

4) At Amsterdam's Glue-Less coffee joint, you wait, then you are seated at a table, then you leave. The wares are so cheap that on average a person has to wait 20 minutes before getting a table. On average there are 12 people waiting and 24 customers actually at tables. How long does a person spend, on average, at a table (not including waiting)?

30 minutes

60 minutes

15 minutes

40 minutes

5) To properly analyze a Little's Law problem, you should:

Identify the number of stages in the supply chain.

Always remember that it only applies to manufacturing companies.

Draw a picture, draw a picture, PLEASE draw a picture!

Be familiar with really advanced mathematics.

6) A local grocery store has five cashiers that can each help a customer in, on average, 5 minutes. On average, 120 customers arrive at the grocery store per hour. What is the (implied) utilization for each cashier?

200%

50%

120%

100%

7) If the arrival rate equals 12/hr, then

The processing time is on average 12 minutes

The average interarrival time equals 5 minutes

The utilization is 8% (i.e., 100% / 12)

The capacity of that resource is also 12/hr

In: Operations Management

Why do we design airports for some capacity less than the highest capacity we can ever...

Why do we design airports for some capacity less than the highest capacity we can ever expect?

In: Operations Management

One of your mechanics (who was hired from a competitor’s airline) told your maintenance chief he...

One of your mechanics (who was hired from a competitor’s airline) told your maintenance chief he left his former employer over their “pencil maintenance” of aircraft. He explains that they were logging in repairs and upgrades that were not actually being done and the airline is “an accident waiting to happen.” Your maintenance chief would like to report this to the executive committee but has come to you first. The airline was a competitor of yours in the past and is likely to be again in the future. What should you do about this, if anything?

Full Text Your maintenance chief has reported that a mechanic you hired from another regional airline told him that the other airline did a lot of “pencil maintenance.” That is, they wrote a lot of things in the maintenance logs that did not actually get done—required inspections, repairs, and parts replacements. He said, “The outfit is just a big accident, waiting to happen.” Your maintenance chief wanted to report it to the executive committee to see what, if anything should be done. He stated that the mechanic reported that he quit that airline because he did not like to be associated with such an activity. The other airline has competed against you in the past and is likely to compete in at least one market in the future. It has a reputation of being a very aggressive competitor.

Which of the following actions should you take?

1. Report the incident to the authorities. (The other airline will be able to ascertain who made the report.)

2. Phone the president of the other airline and tell him what you heard. You are on neutral terms with that person as he is your competitor.

3. Drop a tip to the local investigative reporter at the newspaper.

4. Report it to an official of the Airline Association. You cannot be sure the official or the association will take any action, but at least your conscience will be clear. It is somewhat possible your name might be leaked to the competitor.

5. You determine that either (a) the matter is none of your business or (b) that the report is just “sour grapes” from a disgruntled employee. So you decide to do nothing.

In: Operations Management

The student will start their own airline company. The student will then: Determine the vision of...

The student will start their own airline company. The student will then: Determine the vision of the company as a start-up. Next, what key moves will the student make to strive to be number one in the industry. Lastly, what different challenges may you encounter and what will be some of the solutions you will implement.

In: Operations Management

What are Foyal's five management functions? Identify which organizational units accomplish these functions in your airport...

  1. What are Foyal's five management functions? Identify which organizational units accomplish these functions in your airport and one other airport.

In: Operations Management