In: Operations Management
the challenges experienced by companies considering full application of customer retention strategy in the face of recent global pandemic
Most difficulties looked by the association in holding their clients are :
Customers were addressed to discover how fulfilled they were with the maintenance systems utilized by the association. The discoveries show that, clients are not happy with the reaction to client protests and don't know of the system unwavering quality of their specialist service providers. They are happy with the nature of administration rendered to them by their specialist service providers.
CONCLUSION :
The investigation gives a knowledge about the open door just as the difficulties of holding clients.
It is seen that organizations can't clutch existing clients when the old techniques are being utilized, in this way to have the option to hold clients new maintenance systems ought to be utilized. An associations' all out yield extraordinarily relies upon existing clients.
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