Go into any retailer and find a winner, traffic builder, loser, and sleeper. Distribution channels

Read the following case and answer the questions below.

McDonald’s

When a customer drives up to the speaker box at some McDonald’s drive-throughs, their order is placed with an employee located in a distant call center. The order, along with a photograph taken to the match the customer with the order, is then instantly displayed on a video screen in the food preparation area of the restaurant where the order is placed.

Brainerd, Michigan – Ellie Feld pulled into the drive-through lane at McDonald’s the other day, craving a double cheeseburger. As she leaned out of the window of her Chevy Blazer to place her order through a speaker box, Feld was greeted by the friendly voice of an order taker she thought was working inside. Not even close. Four states away in a Colorado Springs, CO call center, “Linda” recorded Feld’s order and flashed it onto a computer screen inside the kitchen of the Brainerd McDonald’s. Less than 2 minutes later, Feld drove away, a smile on her face and a burger in hand.

In these McDonald’s test sites, the drive-through turnaround time improved by 20 seconds and orders contained fewer mistakes. “In most McDonald’s you’ve got someone to take the order, make the change, and go get the food – you’ve got somebody doing three things,” said Glenn Cook, owner of Brainerd McDonald’s. “Here, someone is sitting at the call center and they have nothing else to do. They are not multi-tasking.”

Question-1 (60 pts)

As a service company, McDonald’s includes their customers in the production process. How do customers participate? What aspects of their production process are tradable? How does customer involvement limit the tradability of inputs and finished goods? Limit your response to 300 words.

Question-2 (40 pts)

Why has McDonald’s opted to utilize call centers for order taking? Limit your response to 200 words.

Puffery refers to exaggerated claims of a product's superiority or the use of subjective or vague statements that may not be literally true. A company might advertise the "best system on the market" or claim that their product is the "most effective." Exaggeration in ads is not new. Consumers seem to accept advertisers' tendencies to stretch the truth in their efforts to make their products unique and to get consumers to buy them. Using "puffery" does raise ethical concerns, however. Where is the line between claims that attract attention and those that provide implied guarantees? Do you think advertisers are deliberately making misleading statements? What are your thoughts on this? Can you give some examples of "puffery" that you have seen used

Describe why it is so important to evaluate a website before believing anything it shares. Be specific.

You are the store manager for a Bomberland store. One of your products is a study desk. This desk comes in two colors: maple and cherry. Weekly demand for each desk color follows a Normal distribution with mean 100 and standard deviation 50. The demands for the two colors are independent. You order inventory replenishments weekly, the lead-time from your supplier is 3 weeks and your supplier is quite reliable, i.e., you always receive your entire order in three weeks. You use the order up-to model to decide your order quantities.

24. Suppose your order up-to level S is 400 for maple. After receiving your weekly delivery from your supplier at the beginning of a week, you note that you have 250 units of the maple desk on-hand, 100 maple desks still on-order and no maple desks backordered. How many maple desks will you order this week?

a. 0

b. 50

c. 100

d. 150

e. 200

25. Suppose your order up-to level is 500 for maple desks. With a 3-week lead time, what is your expected ending inventory of maple desks? Choose the closest number.

a. 98

b. 108

c. 208

d. 308

e. 408

26. If the order-up-to level for maple is S = 500, what is the approximate fill rate?

a. 92.00%

b. 95.00%

c. 98.75%

d. 99.56%

e. 100.00%

27. Suppose the ordering cost for maple desk is $100 and the unit holding cost is $5 per day. If there are 5 working days each week, the length of the review period using the economic order quantity model is (Hint: use the economic order quantity in Chapter 7 to figure out the length of a review period. The review period is the average flow time of one order cycle.)

a. Less than 1 day

b. Between 1 day and 2 days

c. At least a week

d. Two weeks or longer

Create a strategy canvas for the company Merck

Identify as much different paperwork required and as many obstacles that need to be addressed when a firm choses to export from one country (your choice) to another country (your choice).

In a short essay of 500-1000 words, describe some of theme’s associate with customers privacy and lack of security in regards to business ethics. How can both of these theme's affect a business negatively?

An example of an integrative technology is a/an:

A) Transportation management system.

B) Industrial robot.

C) Radio frequency identification (RFID) system.

D) Enterprise resource planning (ERP) system.

his questions comes under MBA 5005 in a question for a paper. Legal and Ethical Challenges in a Multinational Organization. identify potentional ethical issues and propose recommendations legal and ethical. have 10 part question and stuck on a few of these questions and Scenarios.

Scenarios 4: A Walexron employee, Lou Scannon, leaked the findings of the safety study to the public and a consumer watchdog group. In a press conference called by Scannon, Lou explanined the safety testing process for the Ranger Helicopter and results in details. Walexron hired Scannon as Director of Purchasing in 2012 and offered him a five year contract. In January 2013, Scannon verbally agreed to a confidentiality provision as an addition to his 5-year written employment contract.

Question: Is the Confidentiality provision within Scannon's employment contract valid?

Using the country, Germany, conduct research on the following:

Talent management systems of Germany:

The leadership styles of Germany:

Succession planning of Germany

Global Team issues.

The Legal/ Regulatory and cultural issues.

Please write not less than 500 words and give some references.

?

One unit of A is composed of two units of B and three units of C. Each B is composed of one unit of F. C is made of one unit of D, one unit of E, and two units of F. Items A, B, C, and D have 10, 60, 60, and 25 units of on-hand inventory, respectively. Items A, B, and C use lot-for-lot (L4L) as their lot-sizing technique, while D, E, and F require multiples of 60, 110, and 90, respectively, to be purchased. B has scheduled receipts of 30 units in Period 1. No other scheduled receipts exist. Lead times are one period for Items A, B, and D, and two periods for Items C, E, and F. Gross requirements for A are 10 units in Period 1, 20 units in Period 2, 60 units in Period 6, and 40 units in Period 8.

Find the planned order releases for all items. (Leave no cells blank - be certain to enter "0" wherever required.)

Consider the following information on an inventory management system:

            Item Cost:                                $10

            Order Cost:                              $250

            Annual Holding Cost:              33% of item cost

            Annual Demand:                     25,750

            Average Demand:                   515 per week

            Std. Dev. of Demand:              125 per week

            Leadtime:                                2 weeks         

1. Ignoring the uncertainty in the demand (i.e. looking only at average values), find the optimal order quantity and the reorder point. What is the annual inventory holding and ordering cost for this policy?

2. Consider now the uncertainty. The order quantity remains the same. If the target is to have a 98% fill rate, what should be the reorder point? What is the safety stock? How much additional inventory cost is incurred due to the safety stock? What should be the reorder point?

Can we control behavior in the workplace?

Identify 4 companies that are innovative , two less than 5 years old and others at least 10 years old. Summarize the role of strategic leadership and internal corporate venturing processes.