In: Operations Management
Puffery refers to exaggerated claims of a product's superiority or the use of subjective or vague statements that may not be literally true. A company might advertise the "best system on the market" or claim that their product is the "most effective." Exaggeration in ads is not new. Consumers seem to accept advertisers' tendencies to stretch the truth in their efforts to make their products unique and to get consumers to buy them. Using "puffery" does raise ethical concerns, however. Where is the line between claims that attract attention and those that provide implied guarantees? Do you think advertisers are deliberately making misleading statements? What are your thoughts on this? Can you give some examples of "puffery" that you have seen used
Advertisers now a days create false advertisement to attract
more and more customers towards their products. This has very
widely increased as things are getting digital. Usage of digital
media such as YouTube and other mediums have enabled organisations
to easily focus on creating false statements as well as the stories
and advertisements by using puffery.
Definitely advertisers deliberately make false advertisements and
claim wrong description of there products. These misleading
statements attract large number of customers for buying the
products. This should be stopped as every company has a social
responsibility of creating through advertisements of their
products. It is totally unethical.
Duracell tagline last even longer was challenged by an American
resident as the batteries did not last longer than the usual
alkaline batteries but priced at a higher segment.
Another example is Nivea bio slim complex which plane that regular
use significantly reduces the body size, had to pay $900,000 in
2001 as a part of a settlement for misleading ads as well as to
stop the production of buy a slim complex.