1. A manager's activities are often analyzed and classified according to the following set of managerial functions: planning, organizing, leading, and controlling. Classify following activities by functions:
a. Explaining to a subordinate the nature of an error he or she is making
b. Shifting responsibility for dealing with customer complaints
c. Preparing the budget
d. Outlining equipment requirements for the following year
e. Comparing actual labor cost with the budgeted amount
f. Explaining a work assignment to a subordinate
g. Carrying out a supervisory development program
h. Giving an order to a subordinate
i. Encouraging and inspiring a subordinate
j. Examining a report on product rejects for the work
k. Analyzing financial statement ratios
l. Formulating a credit policy
2. Assume that you are the manager, and an employee has confronted you with the following complaint. Write a response that will maintain the employee's morale and self-esteem and yet get you off the hook.
a. "I'm underpaid and overworked!"
b. "Management doesn't trust employees in this company".
c. "There's too much pressure and 'slave driving' around here."
d. "I'm bored with my job. There's just not enough challenge and variety".
e. "Working conditions around here are terrible."
f. "Management never keeps us informed about what's happening around here."
In: Operations Management
In: Operations Management
Darren Mack owns the "Gas n' Go" convenience store and gas station. After hearing a marketing lecture, he realizes that it might be possible to draw more customers to his high-margin convenience store by selling his gasoline at a lower price. However, the "Gas n' Go' is unable to qualify for volume discounts on its gasoline purchases, and therefore cannot sell gasoline for profit if the price is lowered.
Each new pump will cost
$95 comma 00095,000
to install, but will increase customer traffic in the store by
10 comma 00010,000
customers per year. Also, because the "Gas n' Go" would be selling its gasoline at no profit, Darren plans on increasing the profit margin on convenience store items incrementally over the next five years. Assume a discount rate of
88
percent. The projected convenience store sales per customer and the projected profit margin for the next five years are given in the table below.
LOADING...
Year |
Projected Convenience Store Sales Per Customer |
Projected Profit Margin |
1 |
$66 |
1515% |
2 |
$7.507.50 |
2020% |
3 |
$1010 |
2525% |
4 |
$1212 |
3030% |
5 |
$1313 |
3535% |
a. What is the NPV of the next five years of cash flows if Darren had
fourfour
new pumps installed?
NPVequals=$nothing.
(Enter
your response rounded to two decimal
places.)
In: Operations Management
How large is FedEx as measured by the number of its employees?
How many levels in the
hierarchy does it have from the top to the bottom? based on these
two measures and any other
information you may have; would you say FedEx operates with a
relatively tall or flat structure?
Does FedEx have a centralized or decentralized approach to decision
making?
In: Operations Management
In: Operations Management
In: Operations Management
Question 3: Case Study: Implementing a Successful ERP System
Nestle was found in 1866 by Swiss pharmacist Henri Nestle. Nestle operated factories in North America. Nestle USA was not incorporated until 1991. More than 17 thousand people work for Nestle USA in 6 distribution centers and 17 sales office. Together with well-known brands, Nestle produces tens of products, including coffee, snack, waster, chocolate, juice, pet food, prepared food and infant food.
After its centralization in 1991, Nestle USA continued to function more like a holding company than a single entity. Divisions still had geographically dispersed offices and made their decisions.
For example, each factory arranged their orders of Vanila, one of raw material common used, from a same vendor for different prices. They didn’t contact each other before purchase. The whole company lost a strong purchasing power. 9 different general ledgers and 28 points of customer entry. It is not efficient.
In 1997, Nestle USA embarked on SAP project code-name Best (Business Excellence through systems technology). SAP modules reached the areas of purchase, financials, sales and distribution, accounts payable and accounts receivables. Each would be deployed across every Nestle division. For instance, the purchasing group for confections would follow the same best practices and data as the purchasing group for beverages. Budget was for US$210 million and is expected to finish around Year 2000. 50 top business executive and 10 senior IT professionals were involved in this project.
The Project Objectives were to transform the separate brands into one highly integrated company. Internal aligned and united, establishing a common business process architecture and Standardizing of the master data.
During the project implementation the workers did not understand how to use the new system, they didn’t even understand the new process. And the divisional executives, who were just as confused as their employees and even angrier. In addition, the Best project team had overlooked the integration points between the modules. All the purchasing departments now used common process, but their system was not integrated with the financial, planning or sales groups. A salesperson-----discount to a valuable customer--------but the account receivable have no idea. -----Customers paid--- only partial paid in account receivable.
They also concluded they had to do a better job of making sure that they had support from key divisional heads and that all the employees knew exactly what changes were taking place, when, why, and how. They started with business requirements reaching an end date, rather than trying to fit the project into a mold shaped by a predetermined end date also they realized that the hardest part is changing the business process of the people who will use the system.
Nestle group contracted with SAP in June 2000 for $200 million, the largest software sale in the ERP vendor in that moment. Nestle has been in the process of deploy my sap.com ERP application to each of its employees worldwide. To consolidate its information technology operations now based in more 100 sites, in five GLOBE data centers around the world. GLOBE is the most important project under way to prepare Nestle for the e-world.
Answer the following questions:
In: Operations Management
The question is very clear.
An independent agency is governed by a board of commissioners, one of whom is the chair. The president appoints the commissioners of independent agencies with the advice and consent of the Senate, but they serve fixed terms and cannot be removed except for cause. Identify an independent agency (FTC, EPA, GAO, SEC, etc.) and justify why the president, in light of existing powers, should have greater authority to manage the federal government.
Rick grimes responded with:
The Federal Trade Commission enforces federal just and shopper protection laws by work complaints against individual corporations initiated by customers, businesses, general assembly inquiries, or reports within the media. The commission seeks to make sure that the nation's markets operate competitively by eliminating unfair or deceptive practices. The Environmental Protection Agency (EPA) works for the state and native governments throughout us to regulate and abate environmental pollution and to handle issues associated with solid waste, pesticides, radiation, and ototoxic substances. The EPA sets and enforces standards for air, soil and water quality, evaluates the impact of pesticides and chemical substances, and manages the program for improvement waste matter sites.
Federal laws need corporations that conceive to raise cash by commercialism their own securities to file reports regarding their operations with the SEC, in order that investors have access to all or any material info. The commission has powers to forestall or penalize fraud within the sale of securities and is permitted to manage stock exchanges The General Services Administration (GSA) is chargeable for the acquisition, supply, operation, and maintenance of the federal property, buildings, and instrumentality, and for the sale of surplus things. GSA additionally manages the federal motorcar fleet and oversees work centers and civilian kid care centers.
Chegg, do not respond to the first section. I want you to respond to Rick! at least two paragraphs.
In: Operations Management
Concepts and connections 10.3 provides a sampling of motivational tactics employed by several companies (many of which appear on fortune’s list of the 100 best companies to work for in America). Discuss how rewards at SAS, Salesforce.com, DPR Construction and Hilcorp aid in the strategy execution of each company.
In: Operations Management
a. How might the three types of plans (strategic, operational,
and tactical) complement one another in a company? Use examples to
illustrate your answers.
b. Rationality, bounded rationality and intuition are among the
management decision-making approaches. Comment on whether intuition
is a valid approach to making decisions in organizations. Why or
why not? How might intuition be combined with a rational decision
approach?
In: Operations Management
The coronavirus is hitting businesses and their employees. Some businesses are still open and millions of employees are working to serve customers. Some of the employees work in their workplaces while some others work from home. Almost all employees worry whether they will lose their jobs or if they will have a pay cut. It is obvious that unemployment will rise because millions of employees will lose their jobs and the remaining employees may have a pay cut (10, 20, 30, 50%) depending on the position in his/her workplace.
Because of the coronavirus, the business environment has started to change. It is becoming a challenging fast-changing environment. Currently, many managers are faced with difficulties. In the near future and in the long run, they will need to deal with important issues.
Lastly, you have to remember that one can easily manage firms during prosperous times but effective managers flourish during difficult times.
Below is a sample list of terms that you can use when answering the question
Job security and protection; Employee morale; Employee stress; Anxiety; Employee wellness; Effective decision making; Work performance; Key competencies; Productive employees; Quality of work produced; Work-life balance; Mental health; Employees in a high-risk health category; Illness; Government sector; Health sector; Security forces.
1-What should managers do to manage employees and minimize the negative effects of the coronavirus on employees? Discuss the major OB issues faced by managers when dealing with employees who are currently working and the major OB issues that managers need to handle in the near future.
In: Operations Management
Q2. In the production of heat exchangers (water heater), piece pipes are produced to be bent with 5 copper pipe cutting machines. Respectively;
A. number of defective products in the pipe bending machine
12
B. number of defective products in pipe bending machine 16
C. number of defective products in pipe bending machine 52
D. number of defective products in pipe bending machine 29
E. number of defective products in pipe bending machine 10
The number of faulty products due to other reasons is 6.
In order to improve the production, observation values were taken
from the copper pipe cutting machine with the lowest number of
faulty products. Design length measurement value of the produced
part was determined as L = 63.0 ± 0.8 mm.
a) Visualize the situation in pipe cutting machines by using Pareto analysis method according to the number of faulty products (15 points).
b) In the production of heat exchangers (water heater), it was decided to use an optical measurement system to obtain the measurement values from the copper pipe cutting machine, which has the lowest number of faulty products, to improve the production. With the measurement system, a total of 40 (forty) observation values were taken during the 8 (eight) hour shift, 5 (five) samples every 60 minutes. Obtained observation values were analyzed with “Frequency Distribution Analysis Method”. Since the class clearance value is 0.6, estimate the Standard Deviation value of this process (20 points).
c) Calculate the potential C_p and actual C_pk adequacy indices of the process (35 points), since the arithmetic mean of the observation values is 63.3.
For n = 5, d2 = 2,326 will be taken!
In: Operations Management
How Does Digital Transformation Happen?
The Mastercard Case
Taking on Cash
“One of the biggest things we did was to redefine our competition. Once we got [that] right, then the vision of the company became very clear.”
Ajay Banga, CEO, Mastercard1
Although news headlines warn established companies that they must “disrupt or be disrupted”, the meaning of digital transformation continues to elude most business leaders. Does it mean becoming a social network like Facebook, an information platform like Google, a booking exchange like Uber, or a messaging service like WeChat? What examples exist of successful digital transformations, and what do firms do to make it happen?......................................
In: Operations Management
Question 1: Multiple Choice
In: Operations Management
The drive-in cinemas offers both the comfort and security of social distancing. An entrepreneur wants to find out the key factors that influence consumers' decision to visit a drive-in cinema. Imagine that you are working for a marketing research company and has been tasked to state the management decision problem (MDP) and marketing research problem (MRP), formulate the main components of the MRP and briefly explain what each component is. (Assume that the coronavirus doesn't exist in this scenario).
In: Operations Management