In: Operations Management
1. A product, in a broad sense, refers to
A. a tangible good received in exchange for a person's time and
effort.
B. intangible activities or benefits that an organization provides
to satisfy consumers' needs in exchange for money or something else
of value.
C. a good that has in some way been altered, combined, or improved
and sold to organizational buyers consumers.
D. is a thought that leads to an action such as a concept for a new
invention.
E. a good, service, or idea consisting of a bundle of tangible and
intangible attributes that satisfies consumers' needs and is
received in exchange for money or something else of value.
2. Goods can be categorized many ways. One way divides them into
_______ goods and________ goods.
A. functional; aesthetic
B. required; desired
C. tactile; conceptual
D. durable; nondurable
E. product; service
6. With respect to price, which of the following type of
consumer product is likely to be relatively more expensive in
comparison to the others?
A. convenience product
B. shopping product
C. discretionary product
D. specialty product
E. unsought product
10. Why is the inventory process of services different from that
of goods?
A. Time is less important to customers of services than customers
of goods.
B. Only service inventory can be reduced through more efficient
movement of products.
C. There are larger costs associated with the handling of service
inventory.
D. Unlike goods providers, the service provider is often
unavailable when there is a demand for the service.
E. Service inventory costs are related to idle production capacity
rather than storage or handling.
18. What is the primary marketing objective for the introduction
stage of the product life cycle?
A. harvesting
B. market share
C. stress differentiation
D. gain awareness
E. maintain brand loyalty
Answer 1: Option A - a tangible good received in exchange for a person's time and effort.
Explanation: A product can be referred to as a tangible good received in exchange for a person's time and effort.
Answer 2: Option A - functional; aesthetic
Explanation: Functional goods (Family car) are vital for the functionality they provide. On the other hand, aesthetic goods (vintage car) are known for the look or visual attractiveness they have.
Answer 6: Option D - specialty product
Explanation: A specialty product is more expensive than other types of product for the brand loyalty and unique characteristics they have.
Answer 10: Option E - Unlike goods providers, the service provider is often unavailable when there is a demand for the service.
Explanation: The cost in service inventory is related to idle production capacity and not related to the handling or storage issues.
Answer 18: Option D – Gain Awareness
Explanation: The primary objectives of introduction stage of product life cycle is to gain awareness in the market.