Epsilon Airlines services predominantly the eastern and southeastern united States. The vast majority of Epsilon’s customers make reservations through Epsilon’s website, but a small percentage of customers make reservations via phones. Epsilon employs call center personnel to handle these reservations and to deal with website reservation system problems and for the rebooking of flights for customers whose plans have changed or whose travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon’s management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers.

Epsilon analysts have estimated the minimum number of call center employees needed by day of the week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are as follows:

The call center employees work for five consecutive days and then have two consecutive days off. An employee may start work on any day of the week. Each call center employee receives the same salary. Assume that the schedule cycles and ignore start up and stopping of the schedule.

Develop a model that will minimize the total number of call center employees needed to meet the minimum requirements.

Find the optimal solution.

Total Number of Employees =

Give the number of call center employees that exceed the minimum required.

Excess employees:

Why is it important for a cooperation to create collaboration between the two sectors of a company?

Using the template provided in DocSharing (using this form is required), create a list of ten (10) structured interview questions and submit it to your Dropbox by the end of Week 5 using the following guidelines:

• Your original questions (e.g. written by you) should only contain legally allowable, job related inquiries. Act as if the organization you are working for is obligated under Title VII and the other major, federal employment laws when writing these questions.
• A brief rationale for each question must be included (e.g. why this question is important; what type of information you are hoping to elicit from the candidate with the question).
• Students are encouraged to include behavioral interview questions.
• You should not provide a sample answer for each question: only the question and rationale are needed.
• Include the position title and compose a brief (3 to 5 sentences) description of the job for which the questions relate.
• Please note that questions typically found on an application form (e.g. "Are you at least 18 years or older," "Are you legally authorized to work in this country,") are NOT interview questions and should not be used.
• Create questions that you think would especially support identifying the KSAs of the candidates for this position. Think about what the KSAs would be for the job you selected, as well as some of the duties that come to mind.
• Example: For a computer repair technician questions might include “Describe for me the process you use to troubleshoot XYZ…” (hard skill question. “Tell me how you’ve handled a customer that was hovering over you while working on their computer” (soft skill question).
• Consider both “hard skills” questions (that focus on the more “technical” aspects of the job) and “soft skills” questions. It is usually good to have a combination of both for a well-rounded, comprehensive interview. And remember to keep all questions focused on the KSAs of the position.
• DO NOT submit any “generic” questions (e.g. “What are your work strengths?” “Where do you see your career in five years?” “What can you bring to our company?” “Why did you choose XYZ as a career?”).
• Avoid closed-ended questions (e.g. questions that can be answered with a yes/no answer such as “Are you a team player?”)
• All questions, rationale data, and position description MUST be written by you. This assignment is not about finding information online or at another source (even if properly cited). Also, to avoid possible academic integrity issues, your questions for this assignment should be created from scratch solely by you. Use of interviewing questions previously utilized (such as at your work) should be avoided as the exact origin of the questions may be unknown.

When deciding whether to go global, companies have to look at possible risks. Is there an example of a company that took a risk by entering a market and ended up benefitting greatly from it?

Research an article where a stakeholder challenged the status quo of an organization that eventually led to major changes in the social responsibility of the organization. Place close emphasis on the sources of values created that transpired in the article that you researched.

Alan is a trained and licensed plumber. He carelessly installed a steam heater in Bob’s restaurant, and, as a result, Bob was seriously burned when a heater pipe exploded. Claire is a qualified medical doctor who treated Bob at the hospital. She prescribed an incorrect medication as treatment for the burn, which made Bob’s injury worse. Bob had to undergo an expensive and painful skin graft operation to correct his condition.

a) Discuss Alan’s responsibility to Bob (3 points)

b) Claire’s responsibility to Bob (3 points)

1. An eyeglass retailer buys lenses from a supplier at $100 each. The retailer orders 250 lens pairs every year and the ordering cost is $36 for each pair. Carrying costs per year (based on average inventory) are estimated to be 20 percent for each pair. The supplier offers a 10 percent on order quantities of 50 or more lens pairs. Determine the best order quantity and total cost.
2. An electronic store sells 3,000 HD TV sets every quarter of the year. Each TV set costs the store $ 270.00. The carrying cost is set at 2% of the purchase price per unit per year. Each time an order is placed it costs the store $ 120.00 The supplier charges $10 for delivery of each order. Calculate:

a. Optimal order quantity

                                b. Number of orders per year

c. The supplier is willing to give a discount of 3% on the price of each set if the manager of the store orders 3,000 sets at a time. Should the manager accept the offer?

Problem 9-15 (Algorithmic)

Doug Casey is in charge of planning and coordinating next spring’s sales management training program for his company. Doug listed the following activity information for this project:

1. Which project network is correct?
   

   (i)		(ii)
   (iii)		(iv)

   
   Network (iv)
   
2. Prepare an activity schedule.
   
   If required, round your answers to two decimal places. If your answer is zero, enter “0”.
   

   Activity		Expected Time		Variance
   A
   B
   C
   D
   E
   F
   G
   H
   I

   Earliest

   Latest

   Earliest

   Latest

   Critical

   Activity

   Start

   Start

   Finish

   Finish

   Slack

   Activity

   A

   B

   C

   D

   E

   F

   G

   H

   I

3. What are the critical activities and what is the expected project completion time?
   
   
   
   If required, round your answer to one decimal place.
   
   Expected project completion time =  weeks.
   
4. If Doug wants a 0.99 probability of completing the project on time, how far ahead of the scheduled meeting date should he begin working on the project? Base your calculation solely on the critical path. Note: Use Appendix B to identify the standard score.
   
   If required, round your answer to one decimal place.
   
   T =  weeks.

1. Explaining your answer with examples, compare the programmed decisions and the unprogrammed decisions with defining the curricula (model) that decision makers depend on in each type, whether at the individual level and the organization?

2. Explain the main factors on which decision makers depend in making organizational decisions in emergency situations?

If you were selected to become the Ethics Officer in a new organization, describe how you would develop an effective ethics program. While doing this, keep an industry or business you are familiar with in mind and select the biggest obstacle to your program. Discuss how this obstacle might vary between industries.

Corporate-level strategy involves deciding which industry the firm will operate in. What should organizations be looking for when thinking about an industry (we discussed this with Porter’s Five Forces and industry analysis)

analyze how the process innovation was implemented and its benefits.?

Business-level strategy can be competitive or cooperative. Michael Porter developed three generic strategies to compete. These are listed below. Please describe what each one is and provide an example of a company that uses the strategy. (10 points)

1). Cost Leadership

2). Differentiation

3). Focused strategy

A company’s strengths and weaknesses are internal to the firm and not external. Discuss this briefly in the context of distinctive competencies