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In: Operations Management

Control is a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to...

Control is a regulatory process of establishing standards to achieve organizational goals, comparing actual performance to the standards, and taking corrective action when necessary to restore performance to those standards. Control is achieved when behavior and work procedures conform to standards and when company goals are accomplished. Standards are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory. Standards can also be determined by benchmarking other companies. Benchmarking is the process of determining how well other companies (though not just competitors) perform business functions or tasks. The next step in the control process is to com- pare actual performance to performance standards. The quality of the comparison depends largely on the measurement and information systems a company uses to keep track of performance. The better the system, the easier it is for companies to track their progress and identify problems that need to be fixed. The next step in the control process is to identify performance deviations, analyze those deviations, and then develop and implement programs to correct them. Control is a continuous, dynamic, cybernetic process, and not a one-time achievement or result. It continues over time (i.e., it is dynamic) and requires daily, weekly, and monthly attention from managers to maintain performance levels at the standard (i.e., it is cybernetic). The three basic control methods are feedback control, concurrent control, and feedforward control. To determine whether the control is worthwhile, managers need to carefully assess regulation costs, that is, whether the costs and unintended consequences of control exceed its benefits.

Please provide your thoughts related to the information above.

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Expert Solution

The controlling function of manager is very essential for controlling or other function of the organisation and keeping them in structured manner. Controlling process is also required to rectify the situation or the problems that are creating obstruction in setting new standards. Managers are required to have holding ability to successfully control all the factors going inside in organisations as well as the processes. My having a hold on the services manager in easily in this overall efficiency towards the specific Organisation on the project.
By controlling team members a manager can successfully increased their overall efficiency inside a project and can get the best out of them. By controlling the overall work force inside a team project manager is responsible to deliver the best available in its authority.

By benchmarking the competitor we can easily measure his strength as well as weaknesses and take advantage of the same. I know any strengths and weaknesses of the competitors we can easily surpassed the level of perfection and can create more efficient as well as productive environment for our organisation.

Consistently developing the quality improvement programme as well as implementing a continuous quality improvement in processes directly enables an organisation to understand the market demand as well as to design their products accordingly. The type of the structure definitely help an organisation to maintain better quality of profits from the respective environment of operation as well as provided equitable of support Indian business opportunity to understand the market structure.Using different feedback models such as concurrent model or feedforward control model is definitely one of the best approaches that an organisation could use to improve the efficiency.


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