Question

In: Operations Management

TASK A: In the context of the impact of a change on an organization, How would...

TASK A:

In the context of the impact of a change on an organization, How would you characterize the following changes?

Adding electronic scoreboards to a cricket grounds.

A Telco consolidating call centres in one country.

A Telco installing fibre-to-the-home to replace copper wires.

A Telco launching a TV service.

TASK B: Discuss the factors that may influence the decision to consider implementing an application software package, developing the solution in-house or outsourcing the development to an offshore company.

TASK C: The organizers of a local comedy show plan to implement a software package that can take requests for bookings as well as print tickets for the various shows. 1. Describe two other benefits of this application to the organizers.

2. Explain two factors that could cause this package not to function properly

Expert Solution

Adding electronic scoreboards to a cricket ground

The major change would be it will be less error and create more appeal while viewing the screen. It helps in reducing the turn around time for changing score and visible from long distance

A Telco consolidating call centres in one country.

Reduces cost to Telco. But at the same time customers may find difficulty as service structure and they may lost their local touch with customer service

A Telco installing fibre-to-the-home to replace copper wires

Enhances the audio quality features and also reduces interruptions which was very high in copper wire and low in fibre optics. overall durability will be also high

A Telco launching a TV service

Will be very attractive and people can avail club package of both teleservice and TV service.

TASK B: Discuss the factors that may influence the decision to consider implementing an application software package, developing the solution in-house or outsourcing the development to an offshore company.

Ans:Factors to be considered are

Capability of resources to build software inhouse
Time required for the development of software
Make vs Buy ( Quality and Cost level analysis)
Current competitors for the product and their features.
How unique value proposition can be developed through the product
ROI of the product
Capital investment requirement of the product

keosha answered 1 year ago

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