think of a specfic time you had a conlfict with someone. Try to find a conflict...

think of a specfic time you had a conlfict with someone. Try to find a conflict with someone that had some heated exchange that did not go well for you. Think of one that you have wished you could have dealt with better.

1.describe the context (background) in which the conflict occurred

2. Who are the parties in this conflict (aka you and the patient)

3. What issues started the conflict

4. If additional issues came up over time, include them

5. Describe the conflict and actions taken by both parties. IE., describe how the conflict progressed?

6. What was the outcome of this conflic

Solutions

Expert Solution

Conflicts occur when there is misunderstanding or argument. I was supposed to help a colleague of mine and it did not go down well because she constantly used to declare that I had not done a certain task efficiently. When in fact I had so much work load that I performed the task as best as I possibly could. I could have patiently explained to her how effectiveness in our work could be attained if we work together to resolve issues.

1. An excel sheet was supposed to be updated and I did not have the time at that particular instance to update it.

2. Me and and my colleague are the parties.

3. The issues of doing it at that particular time and giving importance to other's work

4. The issue escalated and was told to the CEO. Which did not resolve anything.

5. I completed my task which was supposed to be done. And the other party had to do her task which she was giving me.

6. The outcome was that rude behaviour was disqualified and a protocol was set as to which tasks and when are they supposed to be performed.

Rahul Sunny answered 1 year ago

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