Question

think of a time when insufficient verbal skills on the part of someone in the workplace or in the public sphere led to a negative result. What kind of wording mistake did this person make, and what kind of damage did it cause?

Answer 1

Communication through the use of voice like public speech, one-to-one conversation, and group discussion is verbal communication.

There may be insufficient skill in the process of verbal communication. Mistakes and damages are as below:

No.1) wrong choice of word: the communication may not be fruitful and may lead to create a negative effect if the word selection is wrong – suppose a forecasted data is presented as “surely” instead of “expectedly”.

Damage: this may damage the relationship between the sender of communication and receiver of communication if the forecasted data is not matching with actual. The sender may lose trustworthiness.

No.2) wrong choice of emotion: suppose the sender can’t express his condolence properly on the death of a person. This happens usually if the language is different.

Damage: the receiver may think differently by assuming the fact that the sender is arrogant and may not want to keep relationship in future.