Read the following case and answer the question below.
McDonald’s When a customer drives up to the speaker box at some McDonald’s drive-throughs, their order is placed with an employee located in a distant call center. The order, along with a photograph taken to the match the customer with the order, is then instantly displayed on a video screen in the food preparation area of the restaurant where the order is placed. Brainerd, Michigan – Ellie Feld pulled into the drive-through lane at McDonald’s the other day, craving a double cheeseburger. As she leaned out of the window of her Chevy Blazer to place her order through a speaker box, Feld was greeted by the friendly voice of an order taker she thought was working inside. Not even close. Four states away in a Colorado Springs, CO call center, “Linda” recorded Feld’s order and flashed it onto a computer screen inside the kitchen of the Brainerd McDonald’s. Less than 2 minutes later, Feld drove away, a smile on her face and a burger in hand. In these McDonald’s test sites, the drive-through turnaround time improved by 20 seconds and orders contained fewer mistakes. “In most McDonald’s you’ve got someone to take the order, make the change, and go get the food – you’ve got somebody doing three things,” said Glenn Cook, owner of Brainerd McDonald’s. “Here, someone is sitting at the call center and they have nothing else to do. They are not multi-tasking.”
Question 1 Why has McDonald’s opted to utilize call centers for order taking? Limit your response to 200 words.
In: Operations Management
question 1 SWOT ANALYSIS OF STARBUCKS.
QUESTION 2 TOWS matrix of Starbucks
QUESTION 3 Starbucks mission, objectives, strategies and policies
in terms of growth Strategies.
QUESTION 4 functional strategies of the Starbucks
For question o. 4 , I just need functional strategies.
In: Operations Management
1.) Determine the stakeholders in the organizational negotiation process, as well as factors that may influence stakeholder decision making.
2.) Analyze the impact of ethics and culture in organizational negotiations.
In: Operations Management
Scroll through your Twitter feed and find a compelling tweet from a business that contains a link. Click on the link and locate a conversion point somewhere within the linked content. Answer the following questions about the compelling tweet:
Why did you find the tweet compelling?
What motivated you to click on the link?
Was it the text, image, or both?
Describe in detail where that link led you. Indicate where the conversion point was and describe it in detail
In: Operations Management
1. Should a company have the right to mine data on their customers. Does your opinion change if their data contains your personal information? 2. Define a DBMS, describe how it works, and explain how it benefits a company. 3. List and describe the different types of decisions and how does the decision-making process work?
In: Operations Management
Economic Development Commission
Research the assigned organizations
Impact Case Studies
Introduction
When writing an impact case study, the ultimate aim is to demonstrate a clear link between research and impact. So before preparing a case study, it’s important to understand what research impact is. What is the meaning of the term? How can research impact practice beyond academia? What is the range of potential impacts (e.g., social, economic, cultural, environmental, and quality of life benefits)? What are the societal benefits beyond scientific knowledge? In a nutshell, when writing about the impact of your research you need to reflect on the ‘So what?’ question (so you did all this rigorous research, now ‘so what?’, in other words, ‘what impact did it make?”).
Defining research impact
Research Councils defines research impact as 'the demonstrable contribution that excellent research makes to society and the economy'.
Write A (2 plus page) essay on Economic Development Commission
In: Operations Management
Citing examples, explain how the captains engaged in each of these adaptive leader behaviors: (1) get on the balcony, (2) identify adaptive challenges, (3) regulate distress, (4) maintain disciplined attention, (5) give the work back to people, and (6) protect leadership voices from below.
In: Operations Management
Answer the question below:
- What can IKEA benefit from, from utilizing a Social Media Customer Care Strategy? What are the tips that you would give IKEA to implement onto their Social Media Care Strategy? Why is it that more companies today are implementing a Social Media Care Strategy?
:
In: Operations Management
1. Research and discuss why project management is important for the Software Development Life Cycle (SDLC).
In: Operations Management
FOR1. Open file Nuclear Power. Select data for Canada. Address the following questions.
a. Provide a plot of the data over time in the space below. (2 pts)
[plot here]
b. Choose an appropriate forecasting model and forecast for the next 3 periods (provide forecast in the table below). Explain model selection approach. (8 pts)
Period |
Forecast |
2007 |
|
2008 |
|
2009 |
c. Using the same data, forecast the next 3 periods in the time series using the 5-period moving average and indicate the values below. (3 pts)
Period |
Forecast |
2007 |
|
2008 |
|
2009 |
d. Using the same data, forecast for the next 3 periods in the time series using the single exponential smoothing technique with a smoothing constant of 0.3 and indicate the values below. (3 pts)
Period |
Forecast |
2007 |
|
2008 |
|
2009 |
e. Compare results from models b, c and d. Which forecast model do you recommend to use for the next 3 periods? Justify your recommendation (6 pts)
DATA:
Nuclear Electric Power Production (Billion KWH) | ||||
Year | US | Canada | France | |
1980 | 251.12 | 35.88 | 63.42 | |
1981 | 272.67 | 37.8 | 99.24 | |
1982 | 282.77 | 36.17 | 102.63 | |
1983 | 293.68 | 46.22 | 135.99 | |
1984 | 327.63 | 49.26 | 180.47 | |
1985 | 383.69 | 57.1 | 211.19 | |
1986 | 414.04 | 67.23 | 239.56 | |
1987 | 455.27 | 72.89 | 249.27 | |
1988 | 526.97 | 78.18 | 260.29 | |
1989 | 529.35 | 75.35 | 288.72 | |
1990 | 576.86 | 69.24 | 298.38 | |
1991 | 612.57 | 80.68 | 314.77 | |
1992 | 618.78 | 76.55 | 321.52 | |
1993 | 610.29 | 90.08 | 349.78 | |
1994 | 640.44 | 102.44 | 341.98 | |
1995 | 673.4 | 92.95 | 358.37 | |
1996 | 674.73 | 88.13 | 377.47 | |
1997 | 628.64 | 77.86 | 375.71 | |
1998 | 673.7 | 67.74 | 368.59 | |
1999 | 728.25 | 69.82 | 374.53 | |
2000 | 753.89 | 69.16 | 394.4 | |
2001 | 768.83 | 72.86 | 400.02 | |
2002 | 780.06 | 71.75 | 414.92 | |
2003 | 763.73 | 71.15 | 419.02 | |
2004 | 788.53 | 85.87 | 425.83 | |
2005 | 781.99 | 87.44 | 428.95 | |
2006 | 787.22 | 93.07 | 427.68 |
In: Operations Management
1. Describe the problem or dilemma by including all related facts.
2. List everyone who may be involved in or affected by the decision.
3. List all the values that are involved in the decision, such as honesty, integrity, loyalty, confidentiality, fairness, compassion, kindness, respect for others, excellence, accountability, and being law-abiding and socially responsible.
4. List all the possible alternative actions you could take to resolve the problem/dilemma.
5. Which individual who is involved in or affected by the decision do you believe is the most important in this situation?
6. Which value do you believe is the most important in this situation?
7. Which of the possible alternative actions do you believe will cause the greatest good and the least harm?
8. Prioritize #5, #6, and #7 to identify the most important consideration in this situation.
9. Select an alternative and document your decision, based on the process above.
Directions Identify an ethical dilemma you are aware of or have experienced at home, work, or school. Review the steps listed in the ethical decision-making strategy above, and write responses to each of the steps to describe your approach to ethical decision making. Describe alternative actions and explain your ethical decisions based on the guidelines. Prepare this assignment using Times New Roman 12-point font. Write your answers in complete sentences. Assignment should be 1-2 pages. Use proper spelling, grammar, and punctuation.
In: Operations Management
From Jhumpa Lahiri's SEXY:
When Miranda first expresses interest in the Bengali region of India, Dev rebuffs her question to know more by explaining his home city is “Nothing you’ll ever need to worry about”; similarly, when Miranda enters the Indian grocer and thinks about buying some of Laxmi’s favorite snack mix, the man behind the counter tells her it is “Very spicy…. Too spicy for you." On the other hand, when Miranda goes shopping for clothes she thinks a married man’s mistress ought to wear, she buys a cocktail dress that she’s assured will make Dev “want to rip it right off you”, even though she never gets to wear it out to dinner with him.
Describe the ways in which cultural differences sometimes come between Dev and Miranda based on the language in these passages.
In: Operations Management
Please explain all answers in depth
What skills do you consider most important when it comes to teams and teamwork?
Which of these skills do you feel you possess and which ones do you need to further develop?
What are some effective strategies for enhancing successful team performance?
How can these strategies help to decrease threats to team performance and motivation?
In: Operations Management
How do God want you to trust his plan in the midst of life daily difficulties and how does God want you to be a blessing to other?
In: Operations Management
8. What are the most important differences between public- and private-sector collective bargaining?
In: Operations Management