Problems faced by the customers during the booking of
tickets through online portal of Indian railway :
- The biggest problem is poor connectivity of internet
- There are number of problems with Tatkal in busy season on busy
routes.
- Sometimes money transaction will struck even everything is fine
with the website. In such cases the problem lies with the bank
server.
- Non-familiarization of IRCTC website. For this, customers have
to visit the website frequently and learn all the options.
What should Indian railways do to make this system world
class?
- They have to revamp their website construction
- Partnering with more clients for the better service
- Individual mobile applications and websites for each state
should be develop. It will reduce the user traffic so the loading
time will be reduced.
- E-Stations should be open in each towns so that the traffic on
the websites can be reduced. Also the poor people with no education
and any idea of internet connections can use this E-Stations for
their ticket booking purpose.
- Awareness has to be increased in the village area in order to
increase the usage of website services.
- For the better understanding of Indian and foreign passengers
they have to clearly mention the rules and regulations to be
followed in the train during the ticket booking itself.
- Online safety insurance policy should be mandatory for all
passengers
Discuss the concept of inventory management with
reference to any one aspect (Food served/ hospitality/ safety,
etc.) of Indian Railway.
Hospitality - IRCTC is one of the largest and
leading hospitality company of the country with the largest spread
of passenger trains, railway stations and railway premises.
It has various Inventory management systems to provide better
experience to their passengers. They are,
- Mobile catering business - With the help of
"Pantry cars" in the train - Also it Re-Designing and Developing
the pantry cars with the modern equipments.
- Train Side Vending (TSV) - With the help of
"Meal pickup points"
- Refreshment rooms and Cell Kitchens - On the
railway platform
- Base Kitchens - To prepare food for passengers
with high quality and hygenic
- Executive Lounges - To serve the mid and high
class passengers for the comfortable stay and relaxation
- Budget Hotels - It also running the budgeted
hotels to serve the economic minded people
- E-Catering business - It also allows the
passenger to book their foods from the private restaurants.
Passengers can book the food through the mobile application. This
service is available only for the reserved ticket passengers.