Indian Railways is a name synonymous to an operational activity at a large scale. Give your...

Indian Railways is a name synonymous to an operational activity at a large scale. Give your views on the following aspects of Indian railways

a. There have been several instances & reports of problems faced by customers during booking of tickets through its online portal. What should Indian railways do to make this system world class?

b. Discuss the concept of inventory management with reference to any one aspect (Food served/ hospitality/ safety, etc.) of Indian Railway.

Expert Solution

Problems faced by the customers during the booking of tickets through online portal of Indian railway :

The biggest problem is poor connectivity of internet
There are number of problems with Tatkal in busy season on busy routes.
Sometimes money transaction will struck even everything is fine with the website. In such cases the problem lies with the bank server.
Non-familiarization of IRCTC website. For this, customers have to visit the website frequently and learn all the options.

What should Indian railways do to make this system world class?

They have to revamp their website construction
Partnering with more clients for the better service
Individual mobile applications and websites for each state should be develop. It will reduce the user traffic so the loading time will be reduced.
E-Stations should be open in each towns so that the traffic on the websites can be reduced. Also the poor people with no education and any idea of internet connections can use this E-Stations for their ticket booking purpose.
Awareness has to be increased in the village area in order to increase the usage of website services.
For the better understanding of Indian and foreign passengers they have to clearly mention the rules and regulations to be followed in the train during the ticket booking itself.
Online safety insurance policy should be mandatory for all passengers

Discuss the concept of inventory management with reference to any one aspect (Food served/ hospitality/ safety, etc.) of Indian Railway.

Hospitality - IRCTC is one of the largest and leading hospitality company of the country with the largest spread of passenger trains, railway stations and railway premises.

It has various Inventory management systems to provide better experience to their passengers. They are,

Mobile catering business - With the help of "Pantry cars" in the train - Also it Re-Designing and Developing the pantry cars with the modern equipments.
Train Side Vending (TSV) - With the help of "Meal pickup points"
Refreshment rooms and Cell Kitchens - On the railway platform
Base Kitchens - To prepare food for passengers with high quality and hygenic
Executive Lounges - To serve the mid and high class passengers for the comfortable stay and relaxation
Budget Hotels - It also running the budgeted hotels to serve the economic minded people
E-Catering business - It also allows the passenger to book their foods from the private restaurants. Passengers can book the food through the mobile application. This service is available only for the reserved ticket passengers.

keosha answered 8 months ago

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