You are applying for a Customer Service Representative position at Ford motor company. You have already submitted your resume and a cover letter, and now you have been called back for a job interview. For this assignment, you will answer seven (7) interview questions listed below. Your responses need to be targeted for the job you are interviewing for, and they need to show the employer why you are a qualified candidate, and why you are a good fit for the job and the organization. To ensure readability, please number your responses. Pay attention to the proper content and format of your responses. See below for details:

Target Position:   Customer Service Representative
Company: Ford Motor Company
Interviewer:   Your instructor will assume the role of a hiring manager.


Content: Interview Questions:

1. Tell me about yourself.
2. Why do you want to work here?
3. Where do you see yourself in five years?
4. What is your biggest weakness?
5. How would you deal with an angry or irate customer?
6. Describe a stressful situation at work and how you handled it. Use the STAR technique to answer this question. (The STAR interview technique offers a straightforward format to answer any behavioral interview question. STAR stands for situation, task, action, and result. )
7. Do you have any questions for me?

what advantges can company have if they are the ones deciding the appropruate customers

. Identify three laws that have had a major influence on labor-management relations, and discuss the major provisions of each law.

Financial Statements:

a. Financial accountants are responsible for preparing the company’s financial statements that will be used by owners, managers, external stakeholders, government taxing authorities, and potential investors. As a result, these three statements are considered an indicator of a business’s financial health. Identify the three key financial statements that corporations are required to prepare, and describe the type of information found on each.

b. Identify four different consumers (users) of a company’s accounting information. For each of the four users you identify, answer the following questions: • What do they use it for, and why do they find it helpful? • What problems would arise if they weren’t provided with accurate and timely accounting information?

List and discuss the four ( 4) different "values" that a single property can have.

List and discuss in detail the three (3) components included in the "cost approach" to appraising.

Identify and describe three ways in which technology has transformed the production process in manufacturing during the last several decades. Specifically, how have such technologies affected quality, efficiency, and the labor force?

2. You manage a team of warehouse workers for your firm and they range in age from 21 to 60. They represent a wide range of ethnic backgrounds. Some are single, divorced or married. Many have children; some have grandchildren and other have no children. How can you effectively motivate this broad range of employees?

Marcie is the manager at We-B-Widgets, a manufacturing company started by her grandfather that has been passed down to her through the family. She wants to improve the efficiency of operations and have her employees take ownership of the Widgets they produce. As a result, Marcie has decided that she will establish self-directed work teams across the production process. Identify and describe the stages that Marcie’s teams will go through. In addition, identify specific things that Marcie can do as a manager to help her teams be successful.X

1. Not all leaders lead in the same way, and even then a leader may switch leadership styles based on the situation. Identify and describe three different leadership styles (this is NOT manager primary functions). In addition, for each leadership style give a specific example of a situation in which that style is appropriate, and explain why.

FOR BUSINESS100

3. :)))) Draw and label Maslow’s hierarchy of needs. After you have DRAWN (hand drawn is ok, but technology enhanced is preferred) the hierarchy, explain what each level means in terms of employee motivation, giving specific examples of how each level in the hierarchy clearly affects human motivation.

PLEASE AND THANKYOU

2. An equity-indexed annuity and a variable annuity are both similar and different in many respects.

a. Explain the major similarities between an equity-indexed annuity and a variable annuity.

b. Identify the major differences between an equity-indexed annuity and a variable annuity.

Suppose that you are a chain smoker. One day you are fired, and your boss says smoking is not allowed as a company policy. Will you be able to get back your job? If not, what can you do?

1.Briefly describe Polling based and Event based management, select the one that is better to use in practice, and provide a supporting argument for your choice. Provide an analogy of your choice.

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2.Define SNMP, briefly discuss the single most important difference between SNMPv2 and SNMPv3, and explain how this difference is achieved in the protocol that supports it.

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3. What are the different management philosophies in the context of management organization. Briefly discuss each.

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4.List the main factors that best discuss the complexity that arises when quantifying management integration. Select the one factor that deals with the variety of management functions and elaborate more on this factor.

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5. List and briefly discuss the criteria that must be met about a given parameter in SLA.

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6.List and briefly discuss the classical metrics needed to assess reliability and availability of networks and services. Provide an example of the metric used to determine the time interval needed to service an equipment.

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