In a total of 250-500 words, respond to the 5 questions about the scenario.
Scenario
The long-term care center has 225 beds and provides the highest level of patient care, according to ongoing Department of Health Services annual surveys. The Director of the long-term center has the overall responsibility of ensuring the continuing high level of quality outcomes while also concurrently keeping the facility as risk free as practical. You and the Director have just returned from an annual Long-Term Care Association symposium where you were both introduced to some new groundbreaking initiatives regarding the differences between risk management and quality improvement.
Earlier in the week, the Director called for a meeting of the center’s department managers, including the Quality Assurance Nurse and the Manager of Risk Management. After briefing them on the symposium talking points, your Director asks you to come up with a working plan and strategy for how the facility will use both of the concepts you have introduced to arrive at a more centralized and standardized approach. Overall, the desired outcomes focus on adopting a new approach to higher quality with fewer risk factors for the organization.
Later that week, the Manager of Risk Management, the Manager of Nursing Quality Assurance, and a representative from Human Resources met to formulate a new plan to reduce the litigation exposure while concurrently increasing the quality of patient outcomes. They set about the complex set of tasks with the expectation that you, as the Director’s designated facilitator, will be closely reviewing their final recommendations.
Questions:
1.What is the necessary background information needed to complete your executive summary?Who are the stakeholders?
2. How do the facility’s current Continuous Quality Improvement (CQI) outcomes correspond with the current litigation prevention systems?
3.What factors within the nursing units are the most critical to consider when examining higher quality outcomes?
4.What factors within the nursing units are the most critical to consider when examining lower litigation adverse actions and operational impact?
5.What future steps must be taken to accomplish this directive?
In: Operations Management
discuss how using a Gantt chart in a project charter can be an effective method in project management. Please provide a case study to demonstrate your point. OR, this can be based on experience. If you are basing this on experience, you will need to be able to cite the project and share its details.
In: Operations Management
The idea of dominance criteria and risk aversion come together in an interesting way leading to a different kind of dominance. If two risky gambles have the same expected payoff, on what basis might a risk-averse individual choose between them without performing a complete utility analysis?
In: Operations Management
Give a detailed TOWS analysis of Indian QSR brand WOW MOMO!
In: Operations Management
The Singapore Ministry of Transport is considering awarding a licence for another cargo handler at Changi International Airport. With reference to a ground handler of your choice that provides cargo handling at Changi International Airport, analyse the nature of operations and services provided by the ground handler in relation to air cargo handling at Changi airport.
In: Operations Management
Discuss one factor you need to take into consideration when communicating across cultures.
In: Operations Management
Discuss the international human resource selection procedures and adjustment models for successful international assignment. Illustrate your discussion with appropriate examples.
In: Operations Management
How can sending acknowledgment messages build goodwill?
In: Operations Management
Chapter 5 also introduces the strategic implications of various "Industry Life-Cycles". Please address the following questions with ORIGINAL thought (not from the book... not from a classmate [current or previous] ... not from the internet... )
1. Can you give an example of a firm that benefited from being a “first mover” in their industry? ... (Briefly explain)
2. How about an example of a firm that was a "late-mover" (or perhaps even better, a "fast-follower"?) ... (Briefly explain)
3. What is an example of a product or industry in the growth stage of its life cycle? How long do you think the growth stage will last?
4. What is an industry that is in the maturity phase of the life cycle? How intense is the competition?
5. What is an example of an industry in the decline stage? What strategies are the current firms following?
6. Can you think of a firm that has completed a successful (or unsuccessful) turnaround?
In: Operations Management
what are the five (5) possible critical factors that you believe the involvement of the Lazada Malaysia website in the Malaysian e-marketplace could be a successful one? Rationalise them.
In: Operations Management
Scenario abstracted from the case of the Problems at Perrier: Nestle took over Perrier in 1992 seeing Perrier as an attractive target. However, it did not enjoy much success the company is hoping for. Nestle has been struggling in turning Perrier around. As stated, the Perrier recorded a very low pre-tax profit margin in 2003 and recorded a loss in 2004.
its Union, CGT. To move forward with its plan, Nestle needs the support of CGT. |
|
Answer the following question: 1. Identify TWO (2) strongest reasons that explain why the Union is not motivated to change. 2. Based on the reasons identified in question 1, propose with justification TWO (2) most suitable interventions Nestle should take to gain the Union's support. 3. Explain with example TWO (2) evaluation Nestle should conduct to measure the effectiveness of your stated intervention. (the CGT, a union that is viewed by the management as consistently resisting Nestlé’s attempts to improve Perrier’s financial performance.)(Jean-Paul Franc, head of the CGT at Perrier, sees the situation differently. In regard to the company’s plan to cut 15 percent of its workforce he protests, “Nestle can’t do whatever it likes.” He says, “There are men and women who work here… Morally speaking the water and the gas stored below this ground belong to the whole region.”) |
In: Operations Management
Q1.A manufacturer is considering a purchase of a new manufacturing machine, called Machine A. Machine A is expected to save $9,000 per year and it costs $21,000 to purchase. The expected useful life of the machine is 3 years and there is no expected residual value at the end of the 3 years. The minimum acceptable rate of return is 8%.
A)What is the net present value of Machine A? (round to nearest doller, no dollar sign, use - to indicate a negative result)
B)Based on the NPV analysis, should the manufacturer purchase
Machine A?
a.Yes
b.No
The manufacturer is presented with another alternative, Machine B. Machine B is expected to save $7,000 per year and it costs $16,000 to purchase. The expected useful life of the machine is 3 years and there is no expected residual value at the end of the 3 years. The minimum acceptable rate of return is 8%.
C)What is the NPV of Machine B? (round to the nearest dollar, no dollar sign, use - to indicate a negative result)
D)Based on the NPV analyses, which machine should the
manufacturer purchase?
a.Machine A
b.Machine B
In: Operations Management
Atlantic Northern Airlines (ANA) has an unhappy customer. Ms.
Linda Anderson flew from
Washington, D.C., to Los Angeles. The flight stopped briefly at
Denver International
Airport, where she got off the plane for half an hour. When she
returned to her seat, her
$400 prescription reading glasses were gone. She asked the flight
attendant where the
glasses were, and the attendant said they probably were thrown away
since the cleaning
crew had come in with big bags and tossed everything in them. Ms.
Anderson tried to
locate the glasses through the airline’s lost-and-found service,
but she failed.
She wrote a strong letter to the airline demanding reimbursement
for the loss. She felt
that it was obvious that she was returning to her seat. The
airline, however, knows that an
overwhelming number of passengers arriving at hubs switch planes
for their connecting
flights. The airline does not know who is returning. What’s more,
flight attendants are
instructed to announce that the plane is continuing to another city
and that passengers
who are returning should take their belongings. During the brief
stops, cabin cleaning
crews speed through the planes removing newspapers, magazines,
leftover foods, and
trash. Airlines feel no responsibility for personal items left in
the cabins.
Your Task. As Manager of the Customer Relations
Department of Atlantic Northern
Airlines, you must deny the customer’s claim but retain her
goodwill using techniques
learned in Chapter 9. The airline never refunds cash, but it might
consider travel vouchers
for the value of the glasses. Remember that apologies cost nothing.
Write a claim denial
to Ms. Linda Anderson, 534 Cadillac Avenue, Venice, CA 90034
The Claim Denial needs to have a buffer, reasons why we cannot refund for the glasses (do not use the word policy), the implied refusal, and a positive closing
In: Operations Management
What is missing in the market (gap analysis)?
Which gap you can fill by introducing a new product in the
market?
What feature you can add (that are missing in available
products)?
How can you analyze your target segments?
What are the relevant factors (base) upon which you can segment
your market?
Which pricing strategy is appropriate for this segment?
What marketing channels are relevant to attract that target
segment?
What are the ethical concerns that as a company you have to take
care for this target segment?
This assignment needs you to put some efforts. Here is a tip for you to follow for the assignment: Read the above questions and think about a new product (or a new product feature) that can fill a gap in the market. Once you have an idea, look for the answers by using the concepts you have read during the semester, or search it on the internet using google search.
In: Operations Management
About Netflix Film "American Factory", What were the illegal actions were? Can you put a list of illegal things the company did?
In: Operations Management