Question

In: Operations Management

How can sending acknowledgment messages build goodwill?

How can sending acknowledgment messages build goodwill?

Solutions

Expert Solution

The main objective of acknowledgment messages is to build goodwill. Goodwill messages can be designed to build up a strong and long lasting healthy relationship among employees, clients and other group people. An effective acknowledgment message not only tells the status of an order but also establish goodwill.

  • An acknowledgment message is sent to indicate an order that has been received and processed.
  • An acknowledgment messages are also sent to people who ordered goods and wants to know the status of their order.
  • Acknowledgment messages comes under routine work.
  • Acknowledgment messages helps to build goodwill through their warm and personal human tone.
  • Acknowledgment messages make a reader feel good when they are doing business with a company that cares and want to continue doing business with that company.
  • Regular acknowledgment messages helps to maintain the goodwill for repeat customers.

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