Adaptive Leadership - List one organizational situation when this style will be Inappropriate/destructive?
In: Operations Management
1. Please explain in detail what is internal marketing (2 sentences 2 point). Think of four strategies that can enhance a company’s internal marketing (4 sentences 6 points).
2. Please list five different approaches to innovate service (5 sentences 5 points) and give an example (try not to repeat the same examples in the slides) for each approach (5 sentences 5 points).
3. Service providers often use instrumental controls and normative controls to influence customer behavior. For example, car rental companies may want to use these control methods to make their customers follow the non-smoking policy. In this case, please provide an instrumental control method and a normative control method (2 sentences 4 points). Please discuss the conditions under which the normative control method will be more effective? (2 sentences 2 points)
In: Operations Management
On December 31 of last year, Lauren burst into the family living room and announced that she and Connor (her college boyfriend) were going to be married. After recovering
from the shock, her mother hugged her and asked, “When?” The following conversation resulted:
Lauren: January 21.
Mom: What?
Dad: The Now Wedding will be the social hit of the year. Wait a minute. Why so soon?
Lauren: Because on January 30 Connor, who is in the National Guard, will be shipping out overseas. We want a week for a honeymoon.
Mom: But Honey, we can't possibly finish all the things that need to be done by then. Remember all the details that were involved in your sister's wedding?
Even if we start tomorrow, it takes a day to reserve the church and reception hall, and they need at least 14 days' notice. That has to be done before we can start decorating, which takes 3 days. An extra $200 on Sunday would probably cut that 14 day notice to 7 days, though.
Dad: Oh, boy!
Lauren: I want Jane Summers to be my maid of honor.
Dad: But she's in the Peace Corps in Guatemala, isn't she? It would take her 10
days to get ready and drive up here.
Lauren: But we could fly her up in 2 days and it would only cost $1,000.
Dad: Oh, boy!
Mom: And catering! It takes 2 days to choose the cake and decorations, and Jack's Catering wants at least 5 days' notice. Besides, we'd have to have those things before we could start decorating.
Lauren: Can I wear your wedding dress, Mom?
Mom: Well, we'd have to replace some lace, but you could wear it, yes. We could order the lace from New York when we order the material for the bridesmaids' dresses. It takes 8 days to order and receive the material. The pattern needs to be chosen first, and that would take 3 days.
Dad: We could get the material here in 5 days if we paid an extra $20 to airfreight it. Oh, boy!
Lauren: I want Mrs. Jacks to work on the dresses.
Mom: But she charges $48 a day.
Dad: Oh, boy!
Mom: If we did all the sewing we could finish the dresses in 11 days. If Mrs. Jacks helped we could cut that down to 6 days at a cost of $48 for each day less than 11 days. She is very good too.
Lauren: I don't want anyone but her.
Mom: It would take another 2 days to do the final fitting and 2 more days to clean and press the dresses. They would have to be ready by rehearsal night. We must have rehearsal the night before the wedding.
Dad: Everything should be ready rehearsal night.
Mom: We've forgotten something. The invitations!
Dad: We should order the invitations from Bob's Printing Shop, and that usually takes 7 days. I'll bet he would do it in 6 days if we slipped him an extra $20!
Mom: It would take us 2 days to choose the invitation style before we could order them and we want the envelopes printed with our return address.
Lauren: Oh! That will be elegant.
Mom: The invitations should go out at least 10 days before the wedding. If we let them go any later, some of the relatives would get theirs too late to come and that would make them mad. I'll bet that if we didn't get them out until 8 days before the wedding, Aunt Ethel couldn't make it and she would reduce her wedding gift by $200.
Dad: Oh, boy!!
Mom: We'll have to take them to the Post Office to mail them and that takes a day. Addressing would take 3 days unless we hired some part-time girls and we can't start until the printer is finished. If we hired the girls we could probably save 2 days by spending $40 for each day saved.
Lauren: We need to get gifts for the bridesmaids. I could spend a day and do that.
Mom: Before we can even start to write out those invitations we need a guest list. Heavens, that will take 4 days to get in order and only I can understand our address file.
Lauren: Oh, Mom, I'm so excited. We can start each of the relatives on a different job.
Mom: Honey, I don't see how we can do it. Why, I've got to choose the invitations and patterns and reserve the church and . . .
Dad: Why don't you just take $3,000 and elope. Your sister's wedding cost me $2,400 and she didn't have to fly people up from Guatemala, hire extra girls and Mrs. Jacks, use airfreight, or anything like that.
In: Operations Management
On December 31 of last year, Lauren burst into the family living room and announced that she and Connor (her college boyfriend) were going to be married. After recovering
from the shock, her mother hugged her and asked, “When?” The following conversation resulted:
Lauren: January 21.
Mom: What?
Dad: The Now Wedding will be the social hit of the year. Wait a minute. Why so soon?
Lauren: Because on January 30 Connor, who is in the National Guard, will be shipping out overseas. We want a week for a honeymoon.
Mom: But Honey, we can't possibly finish all the things that need to be done by then. Remember all the details that were involved in your sister's wedding?
Even if we start tomorrow, it takes a day to reserve the church and reception hall, and they need at least 14 days' notice. That has to be done before we can start decorating, which takes 3 days. An extra $200 on Sunday would probably cut that 14 day notice to 7 days, though.
Dad: Oh, boy!
Lauren: I want Jane Summers to be my maid of honor.
Dad: But she's in the Peace Corps in Guatemala, isn't she? It would take her 10
days to get ready and drive up here.
Lauren: But we could fly her up in 2 days and it would only cost $1,000.
Dad: Oh, boy!
Mom: And catering! It takes 2 days to choose the cake and decorations, and Jack's Catering wants at least 5 days' notice. Besides, we'd have to have those things before we could start decorating.
Lauren: Can I wear your wedding dress, Mom?
Mom: Well, we'd have to replace some lace, but you could wear it, yes. We could order the lace from New York when we order the material for the bridesmaids' dresses. It takes 8 days to order and receive the material. The pattern needs to be chosen first, and that would take 3 days.
Dad: We could get the material here in 5 days if we paid an extra $20 to airfreight it. Oh, boy!
Lauren: I want Mrs. Jacks to work on the dresses.
Mom: But she charges $48 a day.
Dad: Oh, boy!
Mom: If we did all the sewing we could finish the dresses in 11 days. If Mrs. Jacks helped we could cut that down to 6 days at a cost of $48 for each day less than 11 days. She is very good too.
Lauren: I don't want anyone but her.
Mom: It would take another 2 days to do the final fitting and 2 more days to clean and press the dresses. They would have to be ready by rehearsal night. We must have rehearsal the night before the wedding.
Dad: Everything should be ready rehearsal night.
Mom: We've forgotten something. The invitations!
Dad: We should order the invitations from Bob's Printing Shop, and that usually takes 7 days. I'll bet he would do it in 6 days if we slipped him an extra $20!
Mom: It would take us 2 days to choose the invitation style before we could order them and we want the envelopes printed with our return address.
Lauren: Oh! That will be elegant.
Mom: The invitations should go out at least 10 days before the wedding. If we let them go any later, some of the relatives would get theirs too late to come and that would make them mad. I'll bet that if we didn't get them out until 8 days before the wedding, Aunt Ethel couldn't make it and she would reduce her wedding gift by $200.
Dad: Oh, boy!!
Mom: We'll have to take them to the Post Office to mail them and that takes a day. Addressing would take 3 days unless we hired some part-time girls and we can't start until the printer is finished. If we hired the girls we could probably save 2 days by spending $40 for each day saved.
Lauren: We need to get gifts for the bridesmaids. I could spend a day and do that.
Mom: Before we can even start to write out those invitations we need a guest list. Heavens, that will take 4 days to get in order and only I can understand our address file.
Lauren: Oh, Mom, I'm so excited. We can start each of the relatives on a different job.
Mom: Honey, I don't see how we can do it. Why, I've got to choose the invitations and patterns and reserve the church and . . .
Dad: Why don't you just take $3,000 and elope. Your sister's wedding cost me $2,400 and she didn't have to fly people up from Guatemala, hire extra girls and Mrs. Jacks, use airfreight, or anything like that.
Considering the list of items Lauren and Mom plan for the wedding, identify a contingency plan for three key items essential to the wedding. The list may not include the three original items you suggested alternates for, but it may include the alternates since you may assume that Lauren loved your suggestions. Why are these items essential to the wedding and therefore in need of a contingency plan?
In: Operations Management
Whether and how the voting is the personal responsibility of every citizen,
and whether and how citizens have a social responsibility to consider how their individual vote will affect the diverse interests of the broader community?
In: Operations Management
E Price
a) Identify the price point ranges for each product type for
business to consumer and for business to business.
Create a table to summarize the products (services) and the price
points.
It could be bronze, silver, gold or small, medium, and large etc
for different product types coffee, tea, brownies etc or TV's,
phones etc. If the service is free to consumers explain why? How
does the company make money? What is the price they charge to
businesses for the different services? Discuss if some services are
provided free to consumers and if the service can be upgraded for a
fee that might suggest a Good, Better, Best pricing strategy.
b) Discuss why or why not you feel their strategy is penetration
pricing or skimming.
c) Discuss if they segmented the market by price or some other
segmentation approach.
d) What is the annual revenue for Facebook inc?
In: Operations Management
In: Operations Management
Describe the situation of the major Hispanic American groups in terms of acculturation and integration. Which groups are closest to equality? What factors or experiences might account for the differences between groups? In what ways might this statement be true: "Hispanic Americans are remaining pluralistic even while they assimilate"?
In: Operations Management
Transformational Leadership - List one organizational situation when this style will be Inappropriate/destructive?
In: Operations Management
It seems to be very common sense to not have HR practices that are competing with one another. Why does this happen and what would be your recommendations to managers to try to avoid this scenario?
Provide examples from your work experiences in which incongruent HR practices existed. What was the impact on performance, motivation, and turnover?
In: Operations Management
ABC drug company has hired you as a consultant to hire the following positions:
ABC wants you to independently develop the job specification (KSAOs) of the jobs, and submit a proposal as how you would like to recruit, screen and then conduct employment testing prior to the final employment interview.
Instruction: for any four job of your choice from the above list and prepare the following:
(if you are not sure about the job description and specification of your picked job, you can do some research in the internet using NOC, O*Net or other available resources. These specifications may vary from student to student. Its ok)
Based on your developed job specification (KSAOs) and course learning (lecture, text, class activities) answer the following:
In: Operations Management
Categorize a firm you have worked with recently as a defender, prospector, or analyzer.
Discuss whether or not the staffing systems supported the strategy the firm utilized.
Given the emphasis on teams, cross functional responsibilities and non-traditional forms of jobs, what types of selection systems would you recommend to ensure newcomers have the requisite skills for such firms?
In: Operations Management
Give an example of an Unfair Labour Practice.
In: Operations Management
What are some of the important steps that an organization can follow to ensure a workplace free from sexual harassment
In: Operations Management
Product(Facebook Inc.)
Remember the brand is wrapped around the product and products can
be tangible or intangible.
a) Describe fully the services provided by Facebook Inc. to
consumers (B2C) and businesses (B2B).
Explain why Facebook Inc. product is either tangible or
intangible?
For example, for Frito Lays Inc. some of the product types they
sell are
potato chips, corn chips, and tortilla chips. For social media
companies, there are different types of services.
b) Discuss where you think Facebook Inc. products are in the
product life cycle and explain why.
c) Identify the corporate (parent) brand for Facebook Inc. and
master brands and include pictures of the logos.
The parent brand includes the words Company, Corporation, Inc., LLC
etc. Sometimes one of the master brands might also include the
parent brand name, but without the Inc., Company, Corporation etc.
For example, Facebook Inc. and Facebook.
d) Discuss if Facebook Inc. strategy is multi-product branding,
multi branding, or private branding and fully explain why based on
what you observed and the concepts discussed in the textbook.
Include pictures.
e) Discuss and give examples of Facebook Inc. line extensions or
brand extensions. Include pictures.
f) Identify the number of monthly active users and the percent of
internet users reached for Facebook Inc.
In: Operations Management