Questions
1. (a) What are the key differences between positional bargaining and principled negotiation? (b) What is...

1. (a) What are the key differences between positional bargaining and principled negotiation?

(b) What is the link between principled negotiation and Covey’s 5th habit?

In: Operations Management

A farmer plans to mix two types of food to make a mix of low cost...

A farmer plans to mix two types of food to make a mix of low cost feed for the animals in his farm. A bag of food A costs $10 and contains 40 units of proteins, 20 units of minerals and 10 units of vitamins. A bag of food B costs $12 and contains 30 units of proteins, 20 units of minerals and 30 units of vitamins. How many bags of food A and B should the consumed by the animals each day in order to meet the minimum daily requirements of 150 units of proteins, 90 units of minerals and 60 units of vitamins at a minimum cost? Just formulate this problem in the linear programming model with equations for objective function and constraints. hint: Refer to the solved minimization problem (fertilizers) in class and the assignment)

In: Operations Management

The number of internal disk drives​ (in millions) made at a plant in Taiwan during the...

The number of internal disk drives​ (in millions) made at a plant in Taiwan during the past 5 years​ follows:

                                                                     

Year

Disk Drives

1

138138

2

156156

3

184184

4

204204

5

210210

​a) Using simple linear regression ,the forecast for the number of disk drives to be made next year​ =

disk drives ​(round your response to one decimal​ place).

b) compute the mean squared error (MSE).

c) compute the mean absolute percent error (MAPE).

In: Operations Management

1.) Outline and describe HEB’s crisis management policies and procedures. Was HEB effective in their crisis...

1.) Outline and describe HEB’s crisis management policies and procedures. Was HEB effective in their crisis response to the COVID-19 Pandemic? Why or Why Not? What improvements would you make to HEB’s crisis management policies and procedures?

Your answers will be short essays and should be three full paragraphs or longer.

In: Operations Management

Complete the following sentence with the correct term. A manager with many direct subordinates has a...

Complete the following sentence with the correct term.

A manager with many direct subordinates has a wider __________(Options:span of management/accountability/authority/responsibility) than does a manager with only a few subordinates.

___________(Staff authority/Accountability/Work specialization/span of management) is involved when your manager reviews your performance and evaluates your outcomes.

Management at Work

Bricks ‘n’ Bats makes children’s toys. The CEO is reorganizing the company to adjust to several changes in the environment. One is the increasing sales of toys online instead of in brick-and-mortar stores. Another is a trend toward less gender orientation in the marketing of toys, as evidenced by Target’s decision to stop labeling many children’s products as for boys or for girls. Yet another change is parents’ growing preference for toys that allow their children to build or make unique creations as well as for educational toys that teach science, math, and other topics. As the CEO considers various organizational structures, he hires you as an expert consultant.

Answer the question posed by the CEO of Bricks ‘n’ Bats.

“Where would it make sense for managers to have wide spans of control?” Check all that apply.

In shipping, where most employees are very experienced and highly trained

In manufacturing, where most employees perform similar tasks that don’t change much over time

In logistics, where employees need to coordinate with several other areas to do their work

In marketing, where most employees and contractors work out of their homes located across the country

Management at Work

Brian, Cedric, Daesun, Nick, and Jake are wool blanket makers, all of whom perform the following steps each year:

1. Raise and take care of sheep
2. Shear sheep to obtain pounds of wool
3. Prepare wool to be turned into blankets
4. Weave blankets
5. Bring blankets to market for sale

Suppose Brian proposes that—instead of each man performing all five tasks—they divide the tasks so that Brian raises and takes care of all the sheep, Cedric shears the sheep to obtain the wool, Daesun prepares the wool to be turned into blankets, Nick makes the blankets, and Jake brings the blankets to market for sale.

The men agree to this proposal and find that specialization yields both positive and negative outcomes.

In the following table, indicate which of the following outcomes reflect likely benefits and which reflect possible drawbacks of the men’s new work structure.

Outcome

Benefit

Drawback

If it used to take each man 4 hours to monitor one fifth of the sheep, it now takes Brian less than 20 hours to monitor all the sheep.
The workers may focus on their own needs and not understand or be concerned with the needs of the four workers doing different jobs.

In: Operations Management

Chapter 5 Carter Cleaning Centres—Continuing Case Part 5 Cleaning in a Dynamic Economic Environment While in...

Chapter 5 Carter Cleaning Centres—Continuing Case Part 5

Cleaning in a Dynamic Economic Environment

While in college, Jennifer was especially interested in labour forecasting. She learned that a key component of HR planning was forecasting the number and type of workers an organization needed, and to be prepared to re-evaluate those numbers when necessary. Her father had often discussed with Jennifer how his labour demand was dependant on the business cycle—that is, during periods of economic boom when business was soaring more workers needed to be hired and trained, as well as during times of recession when fewer workers were required because the demand for cleaning services had declined. As the economic downturn worsened in 2009, revenues at Carter’s Cleaning Centres fell steeply. Many of their customers were simply out of work and didn’t need (or couldn’t afford) dry cleaning. In the midst of this downturn, Jack knew that he had to get employment costs under control. Realistically, the problem was that there wasn’t much room for cutting staffing in a store. Of course, if a store got very slow, they would double

up responsibilities by having a cleaner also perform the pressing or having the manager work the front counter. If sales only fell 15 to 20 percent per store, there really wasn’t much room for reducing employee head count because each store never employed many people in the first place.

When the economy started to recover and cleaning services were back in demand, Jack faced a labour shortage and needed to find ways to deal with the lack of trained pressers, while at the same time keeping the quality of his services high and customer service levels better than the competition.

Questions

1. What is human resources planning and how will it help Carter’s strategic plans?

2. Describe the steps in the human resources planning process and discuss the important elements within each that will benefit Carter’s Cleaning Centres.

3. Outline three quantitative techniques for forecasting future HR demand. Outline three strategies used to forecast internal HR supply.

4. Assume that Jennifer did not want to terminate any of her employees during periods of economic slowdown. Describe strategies Jennifer might use to deal with the labour surplus?

5. Assume that Jennifer was faced with rising demand for cleaning services and desperately needed to hire more workers, however she faced a labour shortage. Describe strategies she might use to handle a short-age without sacrificing quality or customer service levels.

In: Operations Management

Q4: Provide a definition of a bottleneck. Why is it important to find the bottleneck?

Q4: Provide a definition of a bottleneck. Why is it important to find the bottleneck?

In: Operations Management

Brief the following case using the IRAC method. Issue: Rule: Application: Conclusion: On February l, 2004,...

Brief the following case using the IRAC method.

Issue:

Rule:

Application:

Conclusion:

On February l, 2004, CBS, the television network, presented a live broadcast of the National Football League's Super Bowl XXXVIII, which included a
halftime show produced by MTV Networks. Both CBS and MTV were divisions of Viacom Inc. at the time. Nearly 90 million viewers watched the show,
which featured recording artists Janet Jackson and Justin Timberlake. Jackson and Timberlake performed his popular song "Rock Your Body " as the show's
finale. Their performance involved sexually suggestive choreography with Timberlake seeking to dance with Jackson and she alternating between accepting and
rejecting his advances. The performance ended with Timberlake singing, "gonna have you naked by the end of this song, " and simultaneously tearing away part
ofJackson 's bustier. CBS had implemented a five-second audio delay to guard against the possibility of indecent language being transmitted on air, but it did
not employ similar precautionary technology for video images. As a result, Jackson's bare right breast was exposed on camera for nine-sixteenths of one second.

Jackson 's exposed breast caused a sensation and resulted in a large number of viewer complaints to the Federal Communications Commission. In response, the
FCC issued a letter of inquiry asking CBS to provide more information about the broadcast. CBS issued a public statement of apology for the incident. CBS
stated that Jackson and Timberlake's wardrobe stunt was unscripted and unauthorized, claiming CBS had no advance notice of any plan by the performers to
deviate from the script. After its review, the FCC determined CBS was liable for a forfeiture penalty of $550,000 on several grounds, including that under the
doctrine ofrespondeat superior, CBS was vicariously liable for the willful actions of its employees, Jackson and Timberlake. CBS asked the Third Circuit
Court ofAppeals to review the FCC decision.

Scirica, Chief Judge
The respondeat superior doctrine provides that "[a]n employer is subject to liability for torts committed by employees while acting within the scope of their
employment." Restatement (Third) ofAgency 2.04 (2006)

But even though the respondeat superior doctrine may apply in this context, it is limited to the conduct of employees acting within the scope of their
employment. Determining whether CBS may be liable under respondeat superior first requires selection of the applicable legal standard for differentiating an
"employee" from an "independent contractor."

In Cmty. for Creative Non-Violence v. Reid, 490 U.S. 730 (1989), the Court set forth a test for determining who qualifies as an "employee" under the common
law:

In determining whether a hired party is an employee under the general common law of agency, we consider the hiring party's
right to control the manner and means by which the product is accomplished. Among the other factors relevant to this inquiry
are the skill required; the source of the instrumentalities and tools; the location of the work; the duration of the relationship
between the parties; whether the hiring party has the right to assign additional projects to the hired party; the extent of the
hired party's discretion over when and how long to work; the method of payment; the hired party's role in hiring and paying
assistants; whether the work is part of the regular business of the hiring party; whether the hiring party is in business; and the
tax treatment of the hired party.

While establishing that all of these factors are relevant and that "no one of these factors is determinative," Reid did not provide guidance on the Page 996
relative weight each factor should be assigned when performing a balancing analysis. Accordingly, all of the Reid factors are relevant, and no one factor is
decisive, but the weight each factor should be accorded depends on the context of the case. Some factors will have "little or no significance in determining
whether a party is an independent contractor or an employee" on the facts of a particular case. In the present case, the FCC erred by failing to consider several
important Reid factors when determining whether Jackson and Timberlake were employees of CBS. And rather than balancing those factors it did consider,
the Commission focused almost exclusively on CBS's right of control over the performers.

Only three factors weigh in favor of a determination that Jackson and Timberlake were employees of CBS. First, CBS is in business, which increases the
possibility that it would employ people. Second, CBS regularly produces shows for national broadcast in the course of its business. Both factors are relatively
insignificant on balance. Third, and most significant to its argument, is the factor the FCC focused on in its orders: CBS's right to control the manner and means
by which Jackson and Timberlake accomplished their Halftime Show performance. As the FCC contends, CBS, through its corporate affiliates, supervised the
Halftime Show and retained the right to approve all aspects of the show's performances. But it is undisputed that CBS's actual control over the Halftime Show
performances did not extend to all aspects of the performers' work. The performers, not CBS, provided their own choreography and retained substantial latitude
to develop the visual performances that would accompany their songs. Similarly, as the FCC notes, CBS personnel reviewed the performers' selections of set
items and wardrobes, but the performers retained discretion to make those choices in the first instance and provided some of their own materials.

CBS's control was extensive but not determinative of employment. Even though a principal's right to control is an important factor weighing in favor of a
determination that an employment relationship existed, it is not dispositive when considered on balance with the rest of the Reid factors. Of the remaining
factors significant on the facts here, all are strongly indicative of Jackson and Timberlake's independent contractor status. First, it is undisputed that both
Jackson and
Timberlake were hired for brief, one-time performances during the Halftime Show; CBS could not assign more work to the performers.* Second, Jackson and
Timberlake selected and hired their own choreographers, backup dancers, and other assistants without any involvement on the part of CBS.

Third, Jackson and Timberlake were compensated by one-time, lump-sum contractual payments and "promotional considerations" rather than by salaries or
other similar forms of remittances, without the provision of employee benefits. Fourth, the skill required of a performer hired to sing and dance as the headlining
act for the Halftime Show—a performance during a Super Bowl broadcast, as the FCC notes, that attracted nearly 90 million viewers and was the highest-rated
show during the 2()()3-()4 television season—is substantial even relative to the job of a general entertainer, which is itself a skilled occupation.

Also weighing heavily in favor of Jackson and Timberlake's status as independent contractors is CBS's assertion in its briefs, which the FCC does not refute, that
it paid no employment tax. 1--1ad the performers been employees rather than independent contractors, federal law would have required CBS to pay such taxes.

Finally, there is no evidence that Jackson, Timberlake, or CBS considered their contractual relationships to be those of employer-employee. In Reid, the Court
incorporated the Restatement, describing it as "setting forth a nonexhaustive list of factors relevant to determining whether a hired party is an employee"
under the common law of agency. Among the factors not explicitly listed in Reid, but included in the Restatement, is the parties' understanding of their
contractual relationship. See Restatement (Third) ofAgency 7.07 cmt. f (including as an explicit factor in determining employment status "whether the
principal and the agent believe that they are creating an employment relationship"). Although the Commission did not inquire into this factor, it should have
been a significant consideration in this case. Under the FCC's rationale, band members contracted to play a one-song set on a talk show or a "one-show-only"
televised concert special presumably would be employees of the broadcaster. These performers—who frequently promote their work through brief contractual
relationships with media outlets—would be "employees" of dozens of employers every year. Accordingly, it is doubtful that either the performers here or
CBS believed their contracts created employment relationships.

On balance, the relevant factors here weigh heavily in favor of a determination that Jackson and Timberlake were independent contractors rather than employees
of CBS. Accordingly, the doctrine of respondeat superior does not apply on these facts.

FCC order vacated in favor of CBS.

In: Operations Management

Part A: Locate each of the following services on the service delivery system matrix: vending machine...

Part A: Locate each of the following services on the service delivery system matrix:

  • vending machine business
  • housecleaning service
  • appliance repair

Part B: Describe the service-product bundle for each of the following services:

  • hospital
  • lawyer
  • trucking firm

In: Operations Management

What kind of entry strategies did Walmart choose to enter into: Canada, Japan, and Uganda. What...

What kind of entry strategies did Walmart choose to enter into: Canada, Japan, and Uganda. What are the pros and cons of such entry strategies?

In: Operations Management

Respond to this scenario. Engage and express critical thinking through your response to promote an interactive...

Respond to this scenario. Engage and express critical thinking through your response to promote an interactive learning experience.

The increase of current assets to total assets ratio will increase Black Sparrow’s investments in daily operations. Current assets are typically less profitable compared to fixed assets with a contact level of liabilities.

It will also increase the net working capital position. These together will show a decline in profitability. If there is an increase in the current assets to total asset ratio, there will be a decrease in risk measured by working capital because the net position of net working capital will remain constant allowing for the risk of the operation to go down.

Profitability and risk are affected by the changes in the ratio of current liabilities to total assets. An increase in the ratio will cause a decline in profitability which will decrease the net position of the net working capital at a constant asset level. The constant assets will trigger for the risk of the operation to increase.

Black Sparrow Aviation Inc. should be concerned that the ratio is increased because it will impact the profitability of the company. However, this will reduce the risk of not meeting the operational requirement. Black Sparrow Aviation Inc. should be ready to take risk in order to increase productivity.

In: Operations Management

The impact of service or customer care service quality management on an organization performance (any organization).The...

The impact of service or customer care service quality management on an organization performance (any organization).The above statement represents the topic for the project of a final year student of a university.Write a quality information on details about the topic in one chapter. .I know you are the best chegg expert ever and you won't do a lazy work as others do.Kindly explain them into details.Thank you.Already rated.Kindly take note in one chapter and you can take a whole month or less to answer the question.Note that i'm not really bored at how long or quick you take to answer the question at hand but interested in good job done.

N.B KINDLY ADD REFERENCES TO YOUR SOURCE OF INFORMATION

In: Operations Management

1.) What is a value chain? How does a company’s supply chain fit into a company’s...

1.) What is a value chain? How does a company’s supply chain fit into a company’s value chain? How did HEB’s supply chain respond to the COVID-19 Pandemic?   

Your answers will be short essays and should be three full paragraphs or longer.

In: Operations Management

1.) What is strategic planning? Is strategic planning an effective or ineffective tool for organizations? What...

1.) What is strategic planning? Is strategic planning an effective or ineffective tool for organizations? What elements make for an effective strategic planning process in organizations?

Your answers will be short essays and should be three full paragraphs or longer.

In: Operations Management

1.) Briefly outline and describe the five competitive forces that shape strategy. Which competitive force is...

1.) Briefly outline and describe the five competitive forces that shape strategy. Which competitive force is the strongest? Why?

Your answers will be short essays and should be three full paragraphs or longer.

In: Operations Management