Question

1-What are the principles of nonverbal communication? Discuss at least two nonverbal communication codes. Which codes discussed in this chapter are the most important to you as a professional?

2-Step back and reflect on a time when you received criticism at work or school. How did you respond verbally? How did you respond nonverbally? How did the environment contribute to your communication?

please answer all the questions

this class business and Professional Communication

Answer 1

1. Picking up on nonverbal cues, it is important to keep five key principles in mind.

1. Culture, age, gender and geographic location are critical. Gestures may mean very different things in different regions. Cultural and family norms also affect the way we react to nonverbal cues.
2. Put things into context. If someone has their arms crossed it may just mean they are chilly. Before jumping to conclusions, put the conversation and the individual into the context of the topic, timing and other external influences.
3. Look for a combination of signals. It is extremely difficult for our entire body to lie. People are capable of hiding their true intentions, but the real meaning often leaks through multiple channels.
4. Incongruence can mean many things. When words and nonverbal cues don’t align, our natural instincts kick in. Psychological discomfort may indicate that you are the recipient of untruths, but that uneasy feeling may mean other things, as well. Refining one’s ability to become more attuned to nonverbal cues can increase one’s ability to be more in tune with your own instincts.
5. Trust your intuition. Intuition is the unconscious processing of information (e.g. subtle nonverbal signals) manifested as physical feelings. Authenticity is key since people easily pick up on unauthentic and insincere communication. The more one’s awareness of the spoken and the unspoken, the more one’s own instincts are heightened.

Two Nonverbal Communication Codes are-

• Physical Characteristics- We often make judgments about a person’s personality or behavior based on physical characteristics, and researchers are quick to note that those judgments are often inaccurate. Research on color psychology has demonstrated that different colors can evoke different moods. Appearance can also alter physiological reactions, judgments, and interpretations. Culture is an important influence on how appearances are judged. While thinness tends to be valued in Western cultures, some African cultures relate full-figured bodies to better health, wealth, and social status.

• Touch- Touch in communication interaction is called haptics. Communicating through touch is another important nonverbal behavior. There has been a substantial amount of research on the importance of touch in infancy and early childhood. Researchers have found that high-status individuals tend to invade other people's personal space with greater frequency and intensity than lower-status individuals. Sex differences also play a role in how people utilize touch to communicate meaning.

2. While in school, though i was a fairly good student, getting B's and B+ in studies. Teacher often had one compaint with me; that is that i do not write much in exams. Writing what was needed and ask in question but nothing much or extra that could get me more good grades. Once the teacher told me this i tried to write more in exam, complying with what my teacher is trying to tell me. My non-verbal response was to write extra in assignments and verbal response was to tell my teacher that i will try to write i the answers and assignments to start with, and that i did. My teacher showed me assignments of some classmates who has write extra material as well to make me understand that not every subject or topic needs straight answer, some require to write extra detailing as well.