Question

Question 1

What are some methods or practices to rationally and effectively discuss issues and resolve conflict?(What would your plan be to determine if the undesired patient outcomes are related to policy, related toprocedure, or related to some other issue?

Question 2

What are the differences between the Personnel Policy Manual and the Employee Guide?

Question 3

How do you plan to create procedures from policies?

Question 4

What kind of tools would you use to create procedures?

Question 5

How do you determine if each manager is up to date with the policies and procedures?

Question 6

How often should policies and procedures be updated?

Question 7

Who performs the updates to policies and procedures?

In your own words, ( not an answer from the same question on chegg) Select one issue from the Transitional Care scenario in the Allied Health Community and write a new policy and procedure related to the issue. Write a 500-word memo to your supervisor that describes this issue and an explanation of how the new policy and procedure will resolve the issue. In the memo, include a draft of the policy and procedure. Be sure to include the research on industry standards that helped you formulate the policy and procedure.

Scenario: As the Director of Human Resources at a transitional health care organization, you are charged with the overall administration of over 700 health care professional employees. This transitional health care organization is currently celebrating its 40th year in the community and serves as a model organization envied by local competitors. As the Director of Human Resources, you are responsible for hiring, orientation, training and development, compensation and benefits, and employee relations. Given the long existence of the organization, there have been many instances where management has been tasked with creating or modifying the company personnel policies and procedures. You have recently met with the CEO regarding some topics related to human resources, including the concern that the facility is experiencing some complaints regarding management, especially in the area of employee-related adverse actions. Some employees complain that they are being unfairly singled out for corrective actions and progressive discipline. They claim that current policies are being unfairly administered and some of the policies are out of date. Additionally, there have been too many medication errors and harmful patient treatments by the nursing staff that have resulted in nursing management creating new policies and procedures in an effort to fix immediate issues. The CEO has directed you to resolve these issues. Given the above scenario, respond to each question with and include references to support your proposed solution.

Answer 1

Answer 1

The following 5 methods can be used to effectively resolve conflicts within a team

a) Accommodating:

Effective listening and courage is key when it comes to accommodating the conflict. Ideally when a conflict takes place at work the first thing that comes into play is the Ego. When trying to accommodate the other parties demand it is very important for one party to be courageous and put down his/her ego to make it a win win situation for both. Effective lsitening will be helpful when you are trying to decide which demands can be accommodated in line with the company policy and which will be a conflict of interest

b) Being Non - Confrontational:

Not the best way to resolve the conflict, however at times it is best to avoid the conflict if its for the larger good of the team. But in reality any leader who avoids conflicts will only encourage his team to to not open up and speak about what is bothering them in turn leading to a lower morale of the team.

c) Team Work:

If there are multiple ideas that are leading to a conflict within a team, it is the leaders responsibilty to draw out the best possible solution of all the ideas. This will lead to a better team morale and promote the inclusive behaviour within the team. It will also encourage the employees to share their ideas openly without the fear of any repurcussions.

d) Compromising:

Compromising is finding out the best possible solution by both the parties who will have to let go of their stands in order to resolve the conflict. A compromise might not be fully acceptabel to both or one of the parties. However keeping the beigger picture in mind they agree to one solution. Again compromising is not an ideal conflcit resolution as the parties mor ethan agreeing have givne in to the solution.