Question

What are some common causes of consumer problems and methods that could be used to resolve these situations?

Answer 1

Common causes of consumer problems are as follows-

A. Low quality of products and services which are being offered by the business can be one of the major reasons for many of the consumer problems and it could be modified by providing a higher quality of product and services.

B. Not resolving the problems of the customers quickly so that are leading to the satisfaction of the consumers and the organisation should be trying to enhance proper mechanism to ensure redressal of grievances of the consumers.

C. Behaviour of staffs who could be rude to various consumers are another type of consumer problems and they could be modified in order to support the customers and not being rude to them.

D .Poor level of after Sales service which can lead to dissatisfaction among customers because they will not be able to To access the the after sales services adequately and there should be a proper mechanism in order to enforce better after sale service to satisfy the customers

E. keeping the promises are not often related with many business and they are breaking their promises with consumers so they are not able to retain them and the business should always with try to maintain the promise with the customers for providing discounts and other consumer support services.

These are the major causes of the consumer problems and they can be corrected through better business structure and cooperative consumer approach so there could be a higher level of consumer satisfaction.