Question

2) (please use your own words) Total Quality

Management (TQM) is a competitive approach to

long-term success of any organization. Explain

the Core Quality Management Principles that can be

used as a basis for quality management?

Answer 1

TQM or Total Quality management can be described as the managemnt approach towards the long term success of an organization where more emphasis is being given on customer satisfaction,Total employee involvement,Focused on process thinking,Integrated system,strategic and systematic approach to achieving an organization’s vision, mission, and goals,data collection and analysis and fact based decision making.In the Total Quality Management effort employees participate in improvement of processess, products, services, and the culture, Since this method is continuous approach towards detecting and reducing errors or reduce deviations associated with the process.It is an overall approach towards long term success through customer satisfaction.

The Core Quality Management Principles that can be used as a basis for quality management:

a)Customer focus:Understanding adn meeting customer needs.

b)Leadership:One of the main reason of organizational success are their leaders ,who establish and maintain the internal environment in which employees can become fully involved in order to achieve organization's objective.

c)Engagement of people:retention of competent employee,continuous knowledge enhancement,awards and recognintion all are comes uder the engagement of people.

d)Process approach:COntrolling and managing process is very crucial so that the input and output of the processes are being tied together and the desired result is achieved.

e)System approach to management:System approach implies processes must be managed as one coherent quality management system.

f)Continuous improvement:continuous improvement and respond according to the changing needs of the environment ,Identification , creation,and exploitation of new opportunities.

g)Factual approach to decision making:Factual approach means evidence based decision making.Decision must be based on facts,and supported by cause and effect considering the potential consequences.

h)Mutually beneficial supplier relationships:Organization needs to manage their relationship with supplier and partner.This helps in improvement and support form those identity.

h)Mutually beneficial supplier relationships