Question

discuss the zero-defects approach and total quality managment. (TQM)

Answer 1

The zero-defect ideology represents the core functions or features around which the entire aspect of quality management is revolving. We can say that it emphasizes doing the process right the first time rather than having to eliminate the factors that cause the defect after output has been created. In order to eliminate the wastes the business generates, there needs to be proper consideration and support for avoiding potentially “costly” mistakes or excessive time consumption, by creating a holistic approach whereby there is a higher assurance to the specifications and the requirements being met at the final stages with the initial execution being brought within the specification and monitored excessively throughout the chain in order to report any changes that can be implemented to make the process more capable. There are some major defects that can be established in the form of higher output, higher customer satisfaction, customer loyalty, and better sales and profits as a result. On the other hand, it can also incur a very large cost investment in the initial phases in order to ensure the process is conducted perfectly. We do, however, have to consider the fact that through zero defects, the company does not actually plan or fix the process to be perfect, rather, the output has to be within the specified limits in order to be considered acceptable and the process to be considered having zero defects, this is what sets this ideology apart from other implementations like lean and six sigma, whereby the processes are brought to the best possible standards, which might be unnecessary or impractical in some cases.

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