Question

In the context of total quality management (TQM), which of the following statements is true of continuous improvement?

a.The basic philosophy of continuous improvement is that improving major processes periodically has the highest probability of success.

b.It is the implementation of a large number of small, incremental improvements in all areas of an organization on an ongoing basis.

c.In continuous improvement, changes to all job activities are made solely by the founders and top-level executives.

d.In continuous improvement, managers measure the expected benefits of a huge change and favor the ideas with the biggest payoffs.

In the context of budgetary control, a responsibility center is defined as any organizational department or unit under the supervision of a team of 6 to 12 employees responsible for its activity.

True

False

Lucas uses a fitness tracker app on his smartphone to measure his calorie intake in a day and track the activities that help him burn calories through the day. His aim is to modify his lifestyle for better health and increased work productivity. In the context of managing quality and performance, Lucas's practice of voluntarily collecting and analyzing data about himself in order to improve is an example of:

a.auto-analytics.

b.self-induction.

c.a feasibility study.

d.a social orientation approach.

Answer 1

In the context of total quality management (TQM), which of the following statements is true of continuous improvement?

b. It is the implementation of a large number of small, incremental improvements in all areas of an organization on an ongoing basis.

Quality management could also be practiced by Kaizen which is a Japanese term for a management philosophy the stresses the need for continuous improvement. Better operations can come from many, small, continuous improvements. But the focus should be on what adds value to the product and thereby try to eliminate steps that do not add value (such as inspection for defects). Elimination of waste in the business processes could also be the result of Kaizen. It therefore helps in generating such small improvements as well that could be the result of the efforts put in by all the employees within an Organization.

In the context of budgetary control, a responsibility center is defined as any organizational department or unit under the supervision of a team of 6 to 12 employees responsible for its activity.

False

In the context of budgetary control, a responsibility center is defined as any organizational department or unit under the supervision of only a single person responsible for its activity.

Lucas uses a fitness tracker app on his smartphone to measure his calorie intake in a day and track the activities that help him burn calories through the day. His aim is to modify his lifestyle for better health and increased work productivity. In the context of managing quality and performance, Lucas's practice of voluntarily collecting and analyzing data about himself in order to improve is an example of:

a.auto-analytics.

Auto-analytics help in objectifying self-data by establishing the data for ourselves that are realistic and accordingly, attempting to improve the same.