Question

( please in your own words) Explain what is meant by quality management and why is it important?

Answer 1

Answer: Quality management

Quality management is overseeing all the activities and jobs to ensure that the product delivered or services served are consistent. As we know that the main thing in maintaining quality is maintaining the consistency. Quality in a service can't be measured but if it is consistent then we can say that the services offered are of quality. Quality management can be defined as maintaining desired level of quality in the organization. Quality management consists of four elements which are:

• Quality planning: It means identifying quality standards and planning on how to meet these standards.
• Quality Improvement: It means making changes in the process to improve the quality.
• Quality Control: ensuring that the planned and actual results are same and if not then suggesting necessary changes.
• Quality Assurance: planned or necessary actions to ensure that the product will meet specified requirements.

Quality management is important because:

• Consistent products and increased efficiency: Quality management ensures that the products are consistent with standard quality. Quality management improve the durability, Performance and reliability of a product or service.
• Greater customer satisfaction: Quality product and service satisfies the customer needs in a best possible way. When a company delivers quality products, it's customers become happy and it helps in increasing sales and income.
• Lower costs and increased profits: with the help of quality management system such as TQM (Total Quality Management) helps in improving processes in areas which needs improving which results in lower costs and more efficiency and therefore increase in profits.
• Competitive advantage: When you provide quality products, it differentiates you from your competitors. It gives you an advantage over your competitors because customers will be drawn to your firm.