Dr. Steve Rosenthal has his own medical practice. He specializes
in the treatment of diabetics. His staff consists of a
receptionist, two nurses, a lab technician, and a dietitian. As
patients enter the outer office, they check in with the
receptionist. The patient then waits until called by a nurse. When
called, the patient moves from the waiting room to the inner
offices. The patient must weigh in and is then assigned a room. The
nurse assigning the patient to...