Question

In: Operations Management

Was a human resources approach to Burns applied in this instance? Discuss

Was a human resources approach to Burns applied in this instance? Discuss

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Expert Solution

Human resources approach, also called as supportive approach, is adevelopmental and supportive approach. It is concerned with the growthAnd. development of people toward higher levels of competency, creativity and fulfillment,because people are the central source in any organization and any society

If we look at the definition of the human resources approach and relate itthe incident we can say that the said approach is applied in that instance. Harold
Burns had been with the company for twenty years and as a district sales representative for five years For those long years there are no developments because he’s with thesame job and there is no excitement and thrill and all he’s doing is meet the quota every
year. The company did a good move in putting Burns in the Gunning district which has a lower sale than the sales of his present district. It also means that the company knows
what’s best for him, what will improve him and fulfill him as an individual. Because of
this move Burns will have a new environment to adjust with, new friends to meet, new
problems to encounter and new subordinates to handle. He will be given a chance to
prove his worth by increasing the sales of his new district. For this he will have to exert
more effort and exercise his creativity. His stocked and hidden knowledge and skills for
the past years will be revealed because of his desire to improve the district. Burns’
morale will also be uplifted by the management’s move and he will feel more confident,
needed, cared for, and valued. This is because the company trusts him and has
confidence in him that’s why they assigned him to handle and improve the Gunning
district. Because of this will be motivated and will do his best to prove that he is the right
man on that job and that he can increase the district’s sales


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