Question

Dim Sum Halal Kitchen is one the famous restaurant which located in Kuala Lumpur just started the operations last year. This restaurant famous with nicely plated dim sums and have a huge variety of dim sum choices. Some of the top their favourites menu are family platter dim sum and wanton noodles. To ensure the best service, the restaurant uses Information System (IS) in handling data for their daily operations.

Although the usage of IS provides faster response and enables the waiters to provide the best services to the customers, the management noted that the restaurant is only actively using their IS in processing food orders. The management feels that the current IS functions can be expanded to track food items stock level so that there will never be "out-of-stock" problems and also to adopt online ordering to reach more customers via food delivery service. In order to implement these goals, appropriate Information System Planning in terms of Strategic, Tactical and Operational has to be carried out.

As IT Manager of Dim Sum Halal Kitchen, you are required by the management team to write a proposal regarding on the following information:

Perform evaluation of the Information Systems (types of computer-based Information System) used.

Answer 1

Most of the big firms have computer-based information systems: A few systems keep daily business called deal. Workers rent, raw come by, commodity manufactured. Few arrangements also utilize these keep circumstances to assist in commanding provision and command. Systems can be encouraging of one another by input and output of data. There are four main types of computer-based information Systems: Transaction Processing Systems (TPS): Keep routine deals such as buy orders, bills, list, and assist managers by giving rise to databases required for other data Systems. Management Information Systems (MIS): Keeping short the complete information of the deal proceeding system. Manufacture quality announces for middle-level managers. Decision Support Systems (DSS): Produce on the deal proceeding system's full knowledge gives middle-level managers a comfort tool for inspection. Executive Support Systems (ESS): Hand over data in a very long short form. Merge the private information from TPS and MIS with external data. Assists top-level managers supervise functioning and growing planned plans. An information system (IS) is an official, socio-technical firm order planned to receive, process, keep, and distribute data. In socio-technical thinking, data systems have four components: people, task, structure, and technology.