Question

Dim Sum Halal Kitchen is one the famous restaurant which located in Kuala Lumpur just started the operations last year. This restaurant famous with nicely plated dim sums and have a huge variety of dim sum choices. Some of the top their favourites menu are family platter dim sum and wanton noodles. To ensure the best service, the restaurant uses Information System (IS) in handling data for their daily operations.

Although the usage of IS provides faster response and enables the waiters to provide the best services to the customers, the management noted that the restaurant is only actively using their IS in processing food orders. The management feels that the current IS functions can be expanded to track food items stock level so that there will never be "out-of-stock" problems and also to adopt online ordering to reach more customers via food delivery service. In order to implement these goals, appropriate Information System Planning in terms of Strategic, Tactical and Operational has to be carried out.

Discuss about information system (IS) by focussing on breif explanation about the IS user involved and their roles in the restaurant.

Answer 1

INFORMATION SYSTEM

It is a collection of components that work together to provide information to help in the operations and management of an organization. information technology used in the process of the information system, which can be defined as the integration of computers, communication equipment, and other technology.

COMPONENTS-

• Hardware: equipment such as computers.
• Software: instructions for the equipment.
• Stored data: facts stored in the system
• Personnel: people who operate in the system.
• Procedures: for people to follow.

Thus IS is an organized combination of people hardware-software, communications network, and data resources that collect transform and disseminate information in an organization.

FUNCTIONS-

• Input functions- accept the input data from outside the system
• Storage functions-retain input data and retrieve stored data.
• Processing function- calculates and in other ways manipulates the input and stored data.
• Output functions- produces results of processing for use outside the system.

EXAMPLE-

• An inventory control system
• An order entry system
• A production scheduling system

IS Users Involved and their role in restaurants

Users may use an information system by directly pressing a key on computer keyboards or by operating a piece of equipment that sends input data to computers.

A user may use IS indirectly by having someone else enter the data and receive the output which is then given to the user.

The information restaurant system provides a fully integrated suite of solution for quick service, table service, and hospitality operators that want innovative, easy to use point of sale and enterprise solution.

CASE

SUMMARY-

Dim Sum halal kitchen currently using IS in processing food orders, but the manager needs the feel to extend the use of IS in functions of restaurants like tracking food items stock level and online order. for this management need an IS at strategic, tactical, and at the operational level.

Following are the information needed to work on above-mentioned three-level as per restaurants concerned-

• Customer details and frequency of customer
• Relatedness of an order of specific type of food by the customer.
• Waiter/ waitress knowledge of the information system
• Chefs feedback
• Inventory control
• Implementation of IS software which is easy to learn

STRATEGIC level IS-

Depending on the previous day and the previous report of the sales in the restaurants the management will have a clear picture of the decision to take procurement of raw material.

Executive support system

• input - aggregate data
• processing - interactive
• output-projections
• users- senior manager( in case of a restaurant, include owner too)

Example- a 5-year operating plan.

TACTICAL level IS

Knowledge management system

• Support processes for acquiring, creating, and integrating knowledge.
• Link internal knowledge to external knowledge.

OPERATIONAL LEVEL IS

The transaction processing system

• supports operational level employees.
• major sources of data for other systems.

CONCLUSION

MIS- Management information system gives more potential and benefits to the restaurants by helping management in knowing the taste and preference of the customer, the efficiency of the waiter, the inventory the chef advises availability of raw material, and more such essential information available to management.

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